The date and time chosen for this product are for reference only. This voucher is valid for 180 days from the time of order confirmation, expiring at 23:59 on the last day.

Confirmation Details:

The booking will be confirmed within 24 hours. If you do not receive a confirmation email, please contact customer service.

Cancellation Policy:

Non-refundable, non-cancellable, and non-changeable after booking.

Amendment Policy:

No changes, refunds, or cancellations can be made after the booking and ticket are confirmed.

How to Use

Validity Period:

This voucher is valid for 180 days from the booking confirmation time and expires at 23:59 on the last day.

Voucher Type:

Present the e-voucher for redemption.

Redemption Details:

Redeemed tickets are non-transferable.

Due to differences in ticket counter hours and bus schedules, please refer to the official Cross-Border China Hong Kong Express for specific departure times.

During holidays, passengers must book in advance and pay a holiday surcharge at the boarding point.

Pickup & Drop-off Details

Shenzhen Boarding Point:

Shenzhen Bay Port: After passing customs, proceed to Bay 18-19 in the Hong Kong zone for boarding.

Operating Hours: 06:30 – 22:30

Hong Kong Drop-off Point:

1.Sheung Wan: Shop G05, Ground Floor, Shun Tak Centre, 200 Connaught Road Central, Hong Kong (Exit D, Sheung Wan MTR Station).

Operating Hours: 10:00 – 20:30 (approx. every 20-30 minutes).

2.Shanghai Street and Arran Street (Sitting-Out Area), Prince Edward

Opening hours: 07:00-20:30. Buses depart every 15-30 minutes

3.Temple Mall, Wong Tai Sin

Horse Shoe Lane, Kwun Tong

East Point City, Tsueng Kwan O

Opening hours: 10:10 - 19:45. Buses depart every 20-30 minutes

4.Nina Mall 1, Tsuen Wan, Yeung Uk Rd, No.8

Luk Yeung Sun Chuen, bus station, near MTR Tsuen Wan Station Exit D

Opening hours: 10:10 - 19:45. Buses depart every 20-30 minutes

5.TST Elements: Tsim Sha Tsui (1/F, Elements, 1 Austin Road West (next to Tudor, Shop 1100, Fire Zone; near Exit C1 of Kowloon MTR Station)

Enter from the driveway next to Dior store, G/F, Harbour City, 5 Canton Road, Tsim Sha Tsui (Chinalink Bridge service station)

K11 MUSEA (Avenue of Stars), Tsim Sha Tsui: Outside the entrance of Lego Discovery Centre, G/F, K11 MUSEA, 18 Salisbury Road, Tsim Sha Tsui (near the Space Museum)

6.Tuen Mun(Tuen mun island bridge)

Opening hours: 07:00 - 20:30. Buses depart every 20-30 minutes

Important Notes

Luggage Details:

Standard luggage size: 64cm x 41cm x 23cm. Oversized luggage counts as 2 pieces.

Extra/oversized luggage incurs an additional fee (payable directly to the service provider).

Passenger Eligibility:

Infants and children are counted as passengers.

Pricing:

The fare applies to all age groups.

Booking Requirements:

All passengers must prepare valid travel documents (e.g., passport, ID card, visa) before departure.

Additional Reminders

The vehicle is not wheelchair or stroller-friendly.

Due to differences in ticket counter hours and bus schedules, check the official Cross-Border China Hong Kong Express for exact timings.

The service provider reserves the right to reject overweight luggage and/or charge an additional fee (HKD 50 per piece).

Passengers must present a passport, Home Return Permit, or other valid travel documents. Failure to do so may result in refusal of service without a refund.

All tickets under one booking will be redeemed at once. For trips on different dates, make separate bookings.

No changes, refunds, or cancellations are allowed after confirmation.

Redemption Instructions

Present the e-voucher at the counter to exchange for a physical ticket.

Voucher Validity:

This voucher is only valid for the confirmed date and time.

Cross-Border Express Bus | Shenzhen Bay Port →Hong Kong by Trans-Island Chinalink