Sky Apartments Rentals Service
My stay at the Sky Apartments in Moscow-City (57th floor, The Empire Tower) was extremely disappointing. The worst part was the deposit issue—during booking, we were told it would be 10,000 rubles, but upon arrival, they demanded 20,000 rubles with no prior warning. Since our group size was known from the start, they should have clearly stated the higher fee upfront. To this day, the deposit has not been refunded—money still hasn’t returned, which is unacceptable. Another shocking charge was 1,500 rubles just to move a bar from the fridge. I wanted to place it myself in a cabinet—no extra work involved—but they charged me anyway. That’s absurd and shows how much they’re profiting off guests’ small requests. The staff showed zero respect from the beginning. We were scheduled to meet at 2:30 PM, but had to wait over an hour with luggage—reception finally appeared at 3:00 PM. At that point, we were already rushing for a major event, so every minute counted. Their lack of punctuality was infuriating. The access system was also confusing—security staff kept mixing up guest lists, forcing us to waste time clarifying details. The apartment’s technical condition was poor: one floor-standing air conditioner was broken, its leg snapped, making temperature control impossible on the 57th floor. Despite repeated complaints, staff only gave empty promises and ignored the issue for hours. The karaoke system constantly malfunctioned—the microphone would cut out repeatedly, completely ruining the party atmosphere. The room itself needed serious attention: one refrigerator didn’t work, the interior looked outdated, and bedding took forever to arrive despite prior request. Yes, the view from the 57th floor is stunning—but that single positive can’t outweigh all these major flaws. Rude staff, disorganization, technical failures, and total disregard for guest experience make this a terrible choice. I absolutely do not recommend this property for events or extended stays, especially given its prestigious location in central Moscow. It’s hard to believe such poor service exists in one of the city’s most upscale areas.
