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The staff here were incredibly welcoming and genuinely kind—always ready to help with a smile. Even though San Francisco has had some safety concerns lately, this hotel felt secure, clean, and well-maintained. It’s a real oasis in the city, offering peace of mind from the moment you step inside. The location is excellent for exploring downtown or nearby attractions, and the overall experience was outstanding. Highly recommend staying here if you're visiting the area.

The location couldn’t be better—right in the heart of downtown San Francisco, steps away from shopping, dining, and transit. I was pleasantly surprised when my room was ready early upon arrival, which made the whole check-in process smooth and stress-free. One of the biggest perks? The Big Bus tour picks up and drops off right at the hotel entrance—no need to worry about transfers or timing. The only minor note is that the bathroom design felt a bit unusual: the floor has a slight slope, and the sink has an odd shape, but it didn’t affect functionality. Overall, the staff were friendly, the room was clean and well-maintained, and the convenience of being centrally located makes this a top choice for any traveler visiting San Francisco.

We stayed in Glasgow for a few days and stopped by this hotel for breakfast—had no expectations going in, but was pleasantly surprised. The menu options were somewhat limited, but the warm welcome and excellent service from Thomas made all the difference. He went above and beyond to make our morning special. It’s a hidden gem with a welcoming vibe, and I’d definitely recommend it to anyone passing through.

On Friday, April 21st at 10:15 AM, a guest from another building at the hotel climbed over the fence between units 179 and 173, entered our private driveway area, then climbed over our fence and left toward Wiese Street, heading toward 16th Street. We immediately called 911. The situation was alarming and unsettling. While police responded promptly, the incident raised serious concerns about property security and safety protocols. It's important to note that making assumptions based on someone's background is not only inappropriate but also harmful. As guests, we expect the hotel to maintain a secure environment for all. We hope management will take immediate action to improve fencing, surveillance, and overall safety measures to prevent future incidents.
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