
See what other travelers say about Burnside Mural

Stayed at the JW Marriott San Francisco Union Square and found the service to be decent overall. However, the soundproofing was disappointing—noise from the hallway and neighboring rooms carried through easily, which disrupted sleep quality. What really frustrated me was that I accidentally booked an extra night and wanted to check out a day early. Unfortunately, the cancellation policy didn’t allow it—even one day in advance—and I ended up losing nearly $2,000. It felt like a big waste, especially since no warning was given about the strict policy. A more flexible cancellation option would have made a big difference for unexpected changes. Would’ve appreciated better communication or options for guests facing minor schedule adjustments.

We stayed in Glasgow for a few days and stopped by this hotel for breakfast—had no expectations going in, but was pleasantly surprised. The menu options were somewhat limited, but the warm welcome and excellent service from Thomas made all the difference. He went above and beyond to make our morning special. It’s a hidden gem with a welcoming vibe, and I’d definitely recommend it to anyone passing through.

On Friday, April 21st at 10:15 AM, a guest from another building at the hotel climbed over the fence between units 179 and 173, entered our private driveway area, then climbed over our fence and left toward Wiese Street, heading toward 16th Street. We immediately called 911. The situation was alarming and unsettling. While police responded promptly, the incident raised serious concerns about property security and safety protocols. It's important to note that making assumptions based on someone's background is not only inappropriate but also harmful. As guests, we expect the hotel to maintain a secure environment for all. We hope management will take immediate action to improve fencing, surveillance, and overall safety measures to prevent future incidents.
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