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Best Hotels with Foreign Currency Exchange Service Near Coal pier

Step onto Cais do Carvao, and you’re stepping into a living seascape—crimson-and-white lighthouse standing guard, sea breeze brushing your skin, the endless Atlantic stretching beyond. This isn’t just a dock; it’s the romantic heartbeat of Funchal. Morning light dances on the waves, evening fishing boats return in silence—every moment here is pure magic, begging to be captured in a single frame.

Reid's Palace, A Belmond Hotel, Madeira

Reid's Palace, A Belmond Hotel, Madeira

4.7 / 5Great3 Reviews
Estrada Monumental 139
1.25KM from Coal pier

This hotel is a perfect choice for family vacations! Located on the stunning Madeira Island, it offers a kids' club and children's pool to keep the little ones entertained. The rooms are fully equipped with 24-hour hot water and hairdryers, ensuring a cozy stay. Adults can unwind with spa treatments or hit the fitness center, and there are even yoga classes and a Turkish bath for ultimate relaxation. With Chinese-friendly services, communication is a breeze. Nearby attractions like Trap Music Bar and Chapel of Our Lady of Penha de Franca are just a short walk away, making it super convenient!

Family-friendly HotelConference HallChildcareChildren's Play AreaChildren's SuppliesKids Club
per night
From
USD**8
Pestana Carlton Madeira Ocean Resort Hotel

Pestana Carlton Madeira Ocean Resort Hotel

4.4 / 5Good5 Reviews
Largo António Nobre, nº1
1.53KM from Coal pier

This hotel is the perfect choice for family vacations and leisure getaways! With a kids' pool, playroom, and mini-golf, your little ones will have endless fun. Adults can unwind with full-service spa treatments, sauna, or hit the fitness center. Enjoy swimming in both indoor and outdoor pools, no matter the weather. Conveniently located just 15 minutes' walk from the CR7 Museum and Madeira Casino, you can also relax with a drink at the bar in the evening. The hotel offers 24-hour room service and babysitting services (surcharge) to cater to all your needs.

Family-friendly HotelConference HallChildcareChildren's PlaygroundChildren's Play AreaChildren's Pool
per night
From
USD**9
Quinta Jardins do Lago

Quinta Jardins do Lago

4.8 / 5Outstanding
Rua Dr. João Lemos Gomes 29
2.73KM from Coal pier

This hotel is a perfect choice for family vacations! Enjoy the outdoor pool, indoor pool, and hot tub to relax. Kids will love the game room, while adults can unwind at the golf course or Turkish bath. With childcare services available, you can explore Funchal worry-free. The restaurant offers international cuisine with garden views, and the poolside bar is perfect for evening drinks. Whether for family trips or business travel, the express check-in and meeting facilities here will meet all your needs!

Family-friendly HotelConference HallChildcareFitness CenterDry Cleaning ServiceValet Parking
per night
From
USD**5
Pestana Casino Park Hotel & Casino

Pestana Casino Park Hotel & Casino

4.2 / 5Good3 Reviews
Rua Imperatriz D.ª Amélia
1.97KM from Coal pier
Family-friendly HotelConference HallChildcareChildren's PlaygroundFitness CenterBusiness Center
per night
From
USD**5
Pestana Grand Ocean Resort Hotel

Pestana Grand Ocean Resort Hotel

4.2 / 5Good2 Reviews
Rua da Ponta da Cruz 23
0.83KM from Coal pier

This resort is a perfect family getaway! Located right by Funchal's seaside promenade, it's just minutes away from shopping centers and beaches. Kids will love the dedicated children's pool and playground, while adults can unwind at the spa or poolside bar. With both indoor and outdoor pools, plus 177 rooms featuring private balconies and free WiFi, it caters to all. Business travelers appreciate the meeting rooms and business center. Whether for family fun or work trips, this place has it all!

Family-friendly HotelConference HallChildren's PlaygroundKids ClubChildren's PoolFitness Center
per night
From
USD**8
Quinta da Casa Branca - Small Luxury Hotels of the World

Quinta da Casa Branca - Small Luxury Hotels of the World

4.7 / 5Great
R. da Casa Branca 7
1.05KM from Coal pier

Nestled by the sea in Funchal, this luxury hotel is just 5 minutes from CR7 Museum and Marítimo Stadium! Enjoy two outdoor pools, indulgent spa treatments, and a state-of-the-art fitness center, plus thrilling water sports like snorkeling and sailing. Dine at the Mediterranean restaurant or unwind at the bar. Complimentary breakfast, WiFi, and airport transfers are included. The 49 elegantly designed rooms feature minibars and flat-screen TVs, ensuring a home-away-from-home experience!

Fitness CenterDry Cleaning ServiceValet ParkingBarSpa MassageFishing
per night
From
USD**4
Pestana Promenade Ocean Resort Hotel

Pestana Promenade Ocean Resort Hotel

4.5 / 5Great
R. Simplício dos Passos Gouveia nº 31
0.13KM from Coal pier

Looking for a perfect getaway in Funchal, Portugal? This is the place to be! Nestled alongside the oceanfront promenade, it's just minutes from attractions like the CR7 Museum and shopping centers. Enjoy top-notch amenities including indoor/outdoor pools, sauna, and spa treatments, with a dedicated kids' play area and child-friendly meals—great for families! Business travelers will appreciate the meeting rooms and business center. Rooms are spacious with private balconies, perfect for stargazing with a nightcap. Start your day with a hearty breakfast buffet, and enjoy 24/7 concierge service. Pure bliss!

Conference HallDryerFamily-friendly HotelBarDry Cleaning ServiceIroning Service
per night
From
USD**8
Pestana Miramar Garden & Ocean Hotel

Pestana Miramar Garden & Ocean Hotel

4.3 / 5Good
Estrada Monumental 182 184
1.26KM from Coal pier

Nestled in the heart of Funchal, this family-friendly hotel offers the perfect blend of relaxation and convenience, just 15 minutes’ walk from CR7 Museum. With a kids’ club and game room for little ones, adults can unwind at the spa or indoor/outdoor pools. Enjoy amenities like a sauna, Turkish bath, or even watersports! Rooms feature free WiFi, while the restaurant and bar cater to your cravings. Whether for family trips or business stays, its thoughtful services promise a memorable experience.

Family-friendly HotelConference HallChildcareChildren's PlaygroundKids ClubFitness Center
per night
From
USD**4
Pestana Vila Lido Madeira Ocean Hotel

Pestana Vila Lido Madeira Ocean Hotel

4.5 / 5Great
R. do Gorgulho 15 17
0.54KM from Coal pier

This luxury beachfront hotel is perfect for family vacations! Just minutes from CR7 Museum and water sports centers, it offers an outdoor pool and sauna for ultimate relaxation. Rooms feature private balconies with sea breezes - ideal for unwinding. With childcare services, parents can enjoy sailing or surfing worry-free. Don’t miss the poolside bar for sunset cocktails or a romantic dinner. Top-notch amenities include 24-hour front desk, multilingual staff, and laundry services - everything you need for a seamless stay!

Family-friendly HotelDryerBarDry Cleaning ServiceIroning ServiceLaundry Service
per night
From
USD**2
Madeira Panorâmico Hotel

Madeira Panorâmico Hotel

4.3 / 5Good
R. dos Estados Unidos da América 34
0.85KM from Coal pier

This is the perfect choice for family vacations! With childcare services, you can relax worry-free. The hotel boasts a wide range of facilities including a swimming pool, fitness center, and sauna, plus spa massages to help you unwind. Love sports? Challenge yourself at the tennis court or squash court! Start your day with a delicious homemade breakfast to fuel your adventures. Want to explore Madeira? The hotel offers transportation services and concierge services to help you plan your itinerary. Wind down at the bar in the evening or enjoy room service for a truly relaxing stay!

Family-friendly HotelConference HallChildcareFitness CenterDry Cleaning ServiceIroning Service
per night
From
USD**7
Pestana CR7 Funchal

Pestana CR7 Funchal

4.2 / 5Good12 Reviews
Praça CR7, Av. Sá Carneiro
2.17KM from Coal pier
Family-friendly HotelChildcareFitness CenterDry Cleaning ServiceIroning ServiceBar
per night
From
USD**7
Cayres Suites Surdo

Cayres Suites Surdo

4.5 / 5Great
18 Rua do Surdo
2.71KM from Coal pier
HikingCafeLuggage StorageDivingForeign Currency Exchange ServiceTennis Court
per night
From
USD**7
Pestana Casino Studios

Pestana Casino Studios

4.3 / 5Good
Av. do Infante 9
1.95KM from Coal pier
Family-friendly HotelChildcarePoolMedical RoomForeign Currency Exchange ServiceSurfing
per night
From
USD**3
Hotel Windsor

Hotel Windsor

3.6 / 5
R. das Hortas 4C
3.26KM from Coal pier
Conference HallBusiness CenterBarLuggage StorageLaundry ServiceDryer
per night
From
USD**6
Aspa Studios - Urban Conscious Living

Aspa Studios - Urban Conscious Living

4.2 / 5Good
R. Pimenta de Aguiar 2A
2.46KM from Coal pier
Family-friendly HotelChildcareBusiness CenterIroning ServiceLuggage StorageLaundry Service
per night
From
USD**2
Vista Funchal

Vista Funchal

4.1 / 5Good
Estrada Comandante Camacho de Freitas, 268
3.89KM from Coal pier
BarHikingFishingDivingForeign Currency Exchange ServiceSurfing
per night
From
USD**9
Fazenda do Sousinha

Fazenda do Sousinha

3.8 / 5
Caminho do Pinheiro das Voltas 70
3.17KM from Coal pier
HikingBarbecueLuggage StorageFishingDivingForeign Currency Exchange Service
per night
From
USD**7
Residencial Greco

Residencial Greco

3.3 / 5
R. do Carmo 16
3.23KM from Coal pier
Luggage StorageLaundry ServiceDryerForeign Currency Exchange Service
per night
From
USD**5

Frequently Asked Questions

Everything you need to know about Coal pier

Hotel Santa Clara is a top choice, located just a 10-minute walk from Cais do Carvao, offering panoramic views of the Atlantic Ocean and dramatic sea cliffs through floor-to-ceiling windows. The hotel provides complimentary boat transfers to the dock, enhancing accessibility for visitors.

Another excellent option is Pousada da Madeira - Funchal, a historic 19th-century property with modern amenities. Some rooms offer sweeping vistas of Funchal Bay, and guests can easily access Cais do Carvao via a scenic footpath. The on-site restaurant specializes in fresh seafood and local Madeiran cuisine, allowing travelers to savor authentic flavors while enjoying cultural immersion and breathtaking coastal scenery.

Reaching Cais do Carvao from Funchal city center is highly convenient. You can walk in about 15 minutes along Avenida do Infante D. Henrique, enjoying scenic views of the city blending into the coastline. Alternatively, take the local bus (lines 20 or 21), which stops directly at "Cais do Carvao" in just 5 minutes, with frequent departures and affordable fares.

For a unique experience, book a private guided boat tour departing from the harbor, circling the rugged cliffs and sea caves surrounding the site—perfect for photographers and nature enthusiasts. Local car rental services also provide accessible navigation, ideal for independent travelers seeking flexibility. With multiple options available, reaching this iconic landmark is effortless and well-connected.

The must-try experience near Cais do Carvao is a guided sea HopeGoo or boat tour through the dramatic cliffs and hidden sea caves, where natural formations reveal stunning geological history. Many tours offer bilingual commentary, highlighting local ecosystems, seabird habitats, and rare rock formations.

Don’t miss the daily morning seafood market beside the pier, where visitors can select freshly caught fish and shellfish, then have them cooked at nearby restaurants. Try the traditional Madeiran grilled fish (Peixe Assado na Brasa) served with local red wine for an authentic taste of the island.

As dusk approaches, relax on the waterfront terrace, watch the sun set over the Atlantic, and enjoy a glass of Madeira wine—a perfect way to embrace the island’s serene charm and rich cultural ambiance.

Yes, several family-friendly accommodations are available near Cais do Carvao. Hotel Santa Clara offers spacious family suites with dedicated children’s play areas, safety barriers, and a heated swimming pool with kid-friendly zones, ensuring fun and comfort for young travelers.

Another great option is Pousada da Madeira - Funchal, featuring large, airy rooms and garden-style layouts ideal for multi-generation stays. The hotel hosts regular family activities, including marine biology talks and hands-on craft workshops, turning leisure time into educational fun.

The area also features safe walking paths with shaded seating, perfect for parents to stroll with kids while enjoying ocean views. All properties provide baby cots, child-sized meals, and welcoming staff, making it easy for families to enjoy a relaxed, stress-free vacation.

The nighttime view at Cais do Carvao is truly magical, especially during summer months when the harbor lights reflect across the calm sea, creating a shimmering silver glow reminiscent of a dreamlike painting. As darkness falls, the lighthouse atop the cliff gradually illuminates, becoming a striking focal point that draws photographers and stargazers alike.

Outdoor cafés along the pier begin operating, serving aromatic Madeira coffee and handmade pastries. Guests can sit on seaside benches, listen to the rhythmic waves, and enjoy a peaceful atmosphere. Some venues feature live acoustic music, often played on traditional Portuguese guitar, adding cultural depth to the evening.

Cool sea breezes make nightfall ideal for escaping daytime heat. On moonlit nights, the ocean sparkles with radiant ripples, enhancing the poetic beauty of the scene. This spot isn’t just a sightseeing destination—it’s a sanctuary for tranquility and romantic moments.

Hotel Mira-Mar is a top choice located just a 3-minute walk from Cais do Carvao. This boutique hotel features modern Mediterranean-inspired rooms with sea-view terraces, offering stunning vistas of the Atlantic waves crashing against rocky cliffs. The property provides free parking and 24-hour concierge service, making it ideal for exploring nearby hiking trails like the Levada do Norte. Nearby, restaurants such as "O Forno" serve fresh seafood and traditional Madeiran dishes, allowing guests to savor authentic local flavors while enjoying the coastal ambiance.

The most convenient option is taking the local bus (routes 20 or 21) to the "Cais do Carvao" stop, which takes about 15 minutes with frequent departures and low fares. For more flexibility, taxis are readily available, costing around €10–15 from central Funchal and arriving in 8–10 minutes. Additionally, there’s a free bike rental station nearby, perfect for travelers who enjoy cycling along the scenic coastal path. All options provide easy access to this iconic spot, often referred to as the "Eye of Madeira."

Near Cais do Carvao, visitors can take a boat tour to explore cliff faces and sea caves, where sightings of wild dolphins are common. The open-air seaview café adjacent to the pier offers local Madeiran coffee and handmade pastries—perfect for photography and relaxation. Sunset here is especially breathtaking, with golden light reflecting on the Atlantic Ocean, creating a serene atmosphere. Nature lovers can also follow the coastal walking trail extending from the pier to hidden coves, ideal for discovering unique rock formations and marine life.

Cais do Carvao was originally a major coal import port in the late 19th century, serving as a vital hub when coal was the primary fuel source on Madeira. The name reflects its historical function. Though no longer in active use, the site retains its historic stone quay and breakwater, now preserved as a cultural heritage site. Today, it stands as a symbol of the island’s industrial past. During summer months, the area hosts small art exhibitions and community markets, blending history with contemporary culture and inviting visitors to experience the island’s evolution through its architecture and traditions.

Yes, staying near Cais do Carvao offers excellent accessibility for day trips. The area is close to multiple eco-trails leading to Punta de São Miguel and the mountainous interior, as well as short ferry rides to Pico Island, where volcanic landscapes and pristine forests await. Many hotels provide travel concierge services, including guided tours, car rentals, and dinner reservations at local seafood restaurants, ensuring seamless itinerary planning. Whether you're hiking through nature or exploring cultural sites, a full-day adventure can be effortlessly arranged within half a day, showcasing Madeira’s rich diversity.

Near Cais do Carvao, O Forno is renowned for its freshly baked Madeiran bread and seafood stew, made with locally caught fish and bold regional flavors. Another favorite is Café da Ponta, offering outdoor seating with ocean views, serving signature cocktails like the "Madeira Sour" alongside creative Mediterranean tapas. For a quieter, sustainable dining experience, try Terra & Mar Café, which emphasizes organic ingredients and seasonal menus updated daily. These spots not only deliver exceptional taste but also reflect the island’s deep-rooted culinary culture, allowing visitors to savor authentic Madeiran life.

Traveler Reviews

See what other travelers say about Coal pier

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HG*A‍l‍i‍s‍a

Reid's Palace, A Belmond Hotel, Madeira

Staying at Reid's Palace was an absolute delight from start to finish. The moment I stepped in, I was greeted with warm hospitality and a sense of timeless elegance. The location is perfect—just a short walk from the heart of Funchal, yet tucked away in a peaceful, scenic spot overlooking the Atlantic. My room was spacious, beautifully decorated, and offered breathtaking views of the ocean. The bed was incredibly comfortable, making for a restful night’s sleep. The staff went above and beyond—always friendly, attentive, and genuinely helpful with recommendations for local dining and activities. The breakfast spread was exceptional, with fresh local produce and a wide variety of options. Every detail felt thoughtfully curated. It’s not just a hotel; it’s a true retreat. I left feeling refreshed, inspired, and already planning my return. If you’re looking for a luxurious yet authentic experience in Madeira, this is the place.

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Pestana Carlton Madeira Ocean Resort Hotel

Due to a flight cancellation, I ended up staying an extra day on the island and naturally chose this hotel again. I booked a smaller family suite—though labeled as compact, it was actually quite spacious. Two queen beds plus a sofa bed easily accommodated four people with room to spare. That unexpected extra day turned into pure relaxation: lounging by the pool, enjoying the sea views, and savoring delicious meals. The hotel restaurant prices are comparable to local dining options across the street, where there’s also a supermarket nearby. I picked up wine and snacks to enjoy back in the room—such a nice touch. The main pool is filled with seawater, perfect for floating with your head just above the surface. There’s also a second pool down a few steps, and if you’re confident in the water, you can even swim out into the open sea. It’s such a unique and peaceful experience—highly recommend for anyone looking to unwind in a beautiful coastal setting.

HG*訪‍客
HG*訪‍客

Quinta Jardins do Lago

This stay was truly unforgettable. From the moment we arrived, every detail exuded excellence—luxurious accommodations, impeccable service, and a serene atmosphere that felt like a peaceful retreat. The staff went above and beyond with their warm hospitality and professionalism, making us feel genuinely welcome. Dining at the hotel’s restaurants was an absolute delight—the cuisine was exquisite, and the ambiance perfectly complemented each meal. I initially thought the glowing review might be exaggerated, but after experiencing it firsthand, I can confidently say: every word was deserved. A perfect blend of elegance, comfort, and charm. Highly recommended for anyone seeking a memorable getaway.

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HG*匿‍名‍用‍戶

Pestana Casino Park Hotel & Casino

This hotel exceeded all my expectations! From the moment I arrived, Rita at reception was incredibly welcoming and made check-in so smooth. I was assigned a fantastic room with stunning views, and the nighttime scenery was absolutely breathtaking. The breakfast area overlooks the vast Atlantic Ocean—waking up to that view is pure magic. The breakfast spread was impressive, especially the selection of fresh fruits, which were juicy and delicious. Every detail, from the service to the ambiance, felt exceptional. It’s rare to find such a perfect blend of comfort, beauty, and hospitality. I’d definitely stay here again and recommend it to anyone visiting Funchal.

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HG*D‍e‍d‍a‍o‍d‍u‍o‍d‍u‍o

Pestana Grand Ocean Resort Hotel

Staying at Pestana Grand Ocean Resort Hotel was an absolute highlight of my trip to Funchal, Portugal. The room was spacious and incredibly comfortable, making it a perfect retreat after a day exploring. Breakfast and dinner were both excellent—fresh, well-prepared, and full of local flavors. The location is fantastic: just a short walk from a great shopping center, ideal for picking up souvenirs or grabbing a quick bite. But the real gem is the view—uninterrupted ocean vistas from the windows, with waves crashing in the distance. I also took a day trip to the nearby cliff caves, which offered a stunning blend of natural beauty and adventure. Everything about this resort felt thoughtfully designed, from the service to the ambiance. It’s not just a place to stay—it’s a memorable experience. Highly recommend for anyone looking for comfort, convenience, and breathtaking scenery.

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HG*T‍h‍o‍m‍a‍s

Quinta da Casa Branca - Small Luxury Hotels of the World

Nestled in a stunning garden full of lush greenery and trees, this charming boutique hotel feels like a peaceful retreat just minutes from the heart of Funchal. The property is small but perfectly formed—every detail exudes care and character. The staff go above and beyond with warm, attentive service that makes you feel right at home. Though the rooms could use a refresh, the views of the garden are absolutely serene and perfect for unwinding. I especially loved the two heated outdoor pools—ideal for relaxing on a cool evening. There’s also a cozy spa area for those seeking a little pampering. It’s an excellent choice if you're looking for quiet, comfort, and a touch of luxury without the crowds. The location is convenient, easily accessible by car or public transport, making it a standout option for a peaceful getaway.

HG*訪‍客
HG*訪‍客

Pestana Promenade Ocean Resort Hotel

The stay at this resort was absolutely delightful. The staff were warm and welcoming, making us feel right at home from the moment we arrived. The room was spacious and immaculately clean, with thoughtful touches like a mini-fridge, slippers, and robes—small details that made a big difference. They even provided pool towels, which was super convenient. Daily housekeeping ensured all linens, including pool towels, were refreshed, so everything stayed fresh and hygienic throughout our visit. The indoor pool, jacuzzi, and sauna were perfect for relaxing after a day exploring the area—especially nice during cooler evenings. We only had time to enjoy the outdoor pool in the evening, but it’s beautifully lit and offers a peaceful vibe. Breakfast was excellent—plenty of variety and great quality. While the bed was on the firmer side due to the spring mattress, it didn’t take away from the overall positive experience. With its lovely amenities, friendly staff, and serene atmosphere, I’d definitely return. A truly relaxing getaway.

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HG*T‍e‍r‍e‍s‍a‍ ‍S

Pestana Miramar Garden & Ocean Hotel

We had an absolutely wonderful week at Pestana Miramar Garden & Ocean Hotel. The staff were incredibly welcoming, and the surrounding area was spotlessly clean—perfect for relaxing. What truly made our stay special was the amazing activities led by Abdula! His energy and creativity turned every session into a memorable experience for both kids and adults. From fun games to engaging workshops, everything was well-organized and full of joy. The beachfront location is unbeatable, with easy access to scenic walks and beautiful views. We left feeling refreshed and already planning our next visit. This hotel is not just a place to stay—it’s a destination worth returning to.

HG*訪‍客
HG*訪‍客

Pestana Vila Lido Madeira Ocean Hotel

Staying at this hotel was an absolute delight from start to finish. The location is perfect—just a short walk from the city center and even closer to the beach, where you can enjoy stunning ocean views right from your room. The staff went above and beyond with their warm, friendly service, making us feel truly welcome. Our room was spotless, spacious, and beautifully designed, with a comfortable bed that made for a restful night’s sleep. What stood out most was the incredible value—luxury amenities at a surprisingly affordable price. Breakfast was delicious and well-balanced, and the nearby restaurants offered authentic local flavors without having to go far. Whether you're here for a romantic getaway or a family vacation, this place delivers on every level. I’d definitely return and recommend it to anyone visiting Funchal.

HG*訪‍客
HG*訪‍客

Madeira Panorâmico Hotel

Absolutely fantastic stay! The view from the room was breathtaking—panoramic vistas of the mountains and sea that just kept getting better with every glance. The food was outstanding, fresh, flavorful, and beautifully presented. Every meal felt like a special occasion. Staff were warm and attentive without being overbearing. This hotel truly delivers on comfort, scenery, and hospitality. I’d highly recommend it to anyone visiting Funchal—this is more than just a place to sleep, it’s an experience.

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Pestana CR7 Funchal

Staying in the sea view room was an absolute highlight—the views were breathtaking, with endless ocean vistas from the window. Every corner of the hotel is infused with CR7 touches, from the lobby to the rooms, making it a true fan’s dream destination. The location is incredibly convenient—just a short walk to the Cristiano Ronaldo Museum, perfect for a quick visit. What truly stood out was the staff: warm, attentive, and always ready to help with any request. They went above and beyond to ensure everything was smooth. This stay exceeded all expectations—great value, exceptional service, and unforgettable atmosphere. I’d definitely come back again.

HG*訪‍客
HG*訪‍客

Cayres Suites Surdo

We stayed at this apartment in summer 2019 and absolutely loved it—so much so that we rebooked the very next day for a two-week stay in 2020. Unfortunately, due to the pandemic, we couldn’t visit in 2020 or 2021, but we held a voucher valid for two years, which finally allowed us to return in 2022. The location is excellent—quiet, narrow street just a five-minute walk from La Vie Centre, Ritz, and the old town. We were in a two-bedroom duplex with a terrace and balcony. The unit had been fully modernized shortly before our first visit, offering generous space inside and out, a sleek kitchen with high-end appliances, and well-equipped bathrooms (two en suites and one half-bath downstairs). However, despite the great memories from 2019, our 2022 stay was far less enjoyable. The apartment desperately needs a deep clean. Furniture looked worn, dirty, and some were visibly damaged. There were scuff marks and what appeared to be wine or food stains on the walls. Both bedroom sash windows were broken—one side snapped completely, making it impossible to keep open without propping something underneath; the other had a cracked frame, so I felt unsafe reaching under to adjust the shutters (no one wants a broken arm!). As a result, neither room received natural daylight during our entire two-week stay. The French doors leading to the rear bedroom and living area wouldn’t open on one side due to swelling caused by humidity. Outdoor furniture was also in poor condition—the terrace sofa set was falling apart, with large holes in the arms and backrests, and the cushions needed either a thorough cleaning or replacement. The umbrella was broken and tied up so it couldn’t be lowered properly. On the upper balcony, one sunbed had ripped through on one side, making it unsafe to use. Despite having enjoyed our time here three years prior, we found ourselves wishing we were anywhere else during this trip. To make matters worse, despite multiple messages to the manager weeks before arrival, we were surprised to receive a last-minute message on check-in day—just an hour before heading to the airport—stating we’d need to pay 60 euros in cash upon arrival for a “cleaning fee.” We asked for clarification but had no time to investigate further. We paid the amount anyway. Once home, I checked the company’s website—there was no mention of any cleaning fee whatsoever. In fact, the site clearly states that cleaning and fresh linens are included, especially for stays over a week. Yet we only received towel and linen changes. This felt like a basic service shortchange. I followed up with the Madeira Tourist Board, who provided information to file a formal complaint with the Madeira Trade Board. So where did that 60-euro payment go? Honestly, no one knows.

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