Falabella isn’t just Chile’s most iconic department store—it’s a cultural heartbeat of Santiago! From luxury boutiques to affordable daily essentials, everything’s here. But what truly steals the show? Their seasonal events—especially the magical Christmas displays that transform the entire building into a glowing wonderland. Whether you’re a shopaholic, a family on the go, or just want to feel the city’s rhythm, Falabella offers an unforgettable experience.




















Everything you need to know about Falabella
Hotel Carrera is a top choice located just a 5-minute walk from Falabella, offering modern rooms, free Wi-Fi, and 24-hour front desk service. Its proximity to multiple bus lines makes it ideal for visitors exploring Santiago’s downtown and nearby attractions.
Another excellent option is NH Collection Santiago, situated in the city center with easy access to Metro Line 1 (Santa Ana Station). This hotel blends local cultural design with contemporary amenities, including a fitness center and meeting spaces—perfect for both business and leisure travelers.
Both hotels are within walking distance of Plaza de Armas, where you can enjoy historic architecture, street art, and vibrant nightlife. The area is also well-connected via public transit, allowing seamless travel to major sites like the National Museum and Metropolitan Cathedral.
After shopping at Falabella, head directly to Santa Ana Metro Station and take Line 1—travel north or south depending on your hotel’s location. If staying at Hotel Carrera, exit at the next stop; for NH Collection Santiago, transfer to Bellas Artes Station (two stops away), then walk about 5 minutes.
Alternatively, numerous bus routes (e.g., 103, 110) run nearby, and ride-hailing apps like Uber are widely available—taking around 10 minutes and costing approximately CLP 3,000–5,000. Use the Transantiago App to check real-time schedules and optimize your journey. All options ensure efficient, hassle-free travel between shopping and accommodation.
Beyond shopping, explore Santiago’s lively food culture by visiting Mercado Central (15-minute walk), where you can savor authentic Chilean seafood stew (Cazuela) and grilled choripán sandwiches.
Join a guided Street Art Tour through nearby alleys to discover large-scale murals and learn about Chile’s contemporary urban art movement.
For nature lovers, stroll along the paths of Parque Forestal, enjoying lush greenery and panoramic views of the city skyline. As evening falls, relax at a café near Plaza de Armas, watching the sunset and the city lights gradually illuminate the horizon—perfect for soaking in Santiago’s relaxed, cosmopolitan rhythm.
Near Falabella in Santiago, Hotel Plaza Mayor is a top choice, just a 5-minute walk away with excellent access to shopping and transit. The hotel offers modern rooms, free Wi-Fi, and 24-hour front desk service, ideal for travelers after a day of retail therapy. Located on Alameda Avenue, it's steps from restaurants, cultural sites, and public transport hubs like Metro San Francisco station, enabling quick access to downtown or the airport.
Yes, Falabella is located in central Santiago with exceptional connectivity. The nearby Metro San Francisco station provides direct access to Line 1 and Line 5, linking key areas such as downtown, the university district, and Arturo Merino Benítez Airport. Multiple Transantiago bus routes run along Alameda Avenue, offering easy access to residential zones and tourist spots. Using a Transantiago card is recommended to save time and fare costs during transfers.
While shopping at Falabella, try its innovative smart retail technology, including self-checkout kiosks and mobile scan-to-buy features for faster checkout. Several stores feature exclusive brand pavilions showcasing international fashion and electronics, often with early product previews and limited editions. During holidays, expect live performances and family-friendly events perfect for visitors with kids. After shopping, stroll to Plaza de Armas to explore historic architecture and soak in Santiago’s vibrant city atmosphere.
Near Falabella, families can enjoy Parque Forestal, a 10-minute walk away, featuring playgrounds, scenic lakeside paths, and picnic areas—perfect for kids to play and parents to relax. Just a short distance, the Museo Nacional de Bellas Artes offers free admission and children’s guided tours. For food lovers, Mercado Central is ideal for sampling local favorites like empanadas and chicha. The area is safe, well-equipped, and ideal for a full-day family outing.
Yes, Falabella’s sleek, modern façade with striking nighttime lighting makes it a prime spot for night photography. The main entrance on Alameda Avenue offers dynamic street scenes and silhouette shots. Just a 5-minute walk away, Plaza de Armas combines the iconic Catedral Metropolitana and Municipal Palace for dramatic historical-backdrop photos. Visit in late afternoon to capture golden hour light blending with city lights for dreamy, cinematic results.
Falabella stands out with its seamless omnichannel integration, allowing online orders with in-store pickup and hassle-free returns. Each store features a Customer Service Center to assist with tech issues or gift card use. Some locations offer VIP lounges with complimentary drinks and private counters. Regular member-exclusive discounts and flash sales keep shopping exciting and encourage repeat visits.
See what other travelers say about Falabella

This hotel is perfectly located—quiet and peaceful, yet just a 2-minute walk from lively streets filled with great bars and restaurants. It’s only an 8-minute walk to the nearest metro station, making city exploration super convenient. Right in front of the property is a beautifully shaded park, perfect for morning walks or relaxing after a long day. The grab-and-go breakfast is a real highlight, especially if you're hitting the road early for sightseeing or heading to the airport. Everything about this place feels thoughtfully designed—comfortable, well-located, and incredibly convenient. A top-tier stay that truly delivers on every level.

This hotel is perfectly located right in the heart of Santiago—just a short walk to restaurants, parks, and the city center. While the rooms are on the smaller side, they’re thoughtfully designed and didn’t feel cramped at all. We absolutely loved the view from the pool area, the cozy lounge with free coffee, and the delicious desserts that made every afternoon feel like a treat. The on-site wine bar and restaurant were standout highlights—great ambiance, excellent service, and delicious food. Every member of our group who’s been to Santiago before has already decided to extend their stay just to come back here. If you’re visiting Santiago, this is definitely the place to book again. A truly memorable experience.

This hostel truly exceeded my expectations. Located just steps away from the Argentine Embassy and within easy walking distance of the metro, getting around Santiago was incredibly convenient. I booked the smallest private room—definitely not a shared dorm—and it was surprisingly comfortable with a window, great natural light, and a peaceful atmosphere. The breakfast wasn’t self-service but served as a set menu, and it was delicious and satisfying. What really stood out was the front desk staff. During my trip, I accidentally got something in my eye, and by Friday evening, the university hospital’s ophthalmology department had closed. Emergency services wouldn’t take me either. On Saturday morning, I asked if they could help me find a doctor—most websites were in Spanish, which made things tough. Without hesitation, the staff went online, called multiple clinics, and finally managed to connect me with a private eye clinic (similar to an 'Eye Hospital' in Hong Kong). They helped me get seen promptly and resolved the issue. Their kindness and dedication made a huge difference during a stressful moment. This place isn’t just about location or rooms—it’s about genuine care. Highly recommend for any traveler visiting Santiago, especially those who value helpful service and a welcoming vibe.

The hotel is perfectly located—just a short walk from the city center and within easy reach of public transit. I loved how convenient it was to explore Santiago without having to travel far. The room was clean, comfortable, and well-maintained, with a cozy bed that made for a great night's sleep. The air conditioning worked flawlessly, which was a big plus during the warmer days. Staff were friendly and efficient throughout my stay. From the moment I arrived, everything felt smooth and welcoming. It’s rare to find such a great value in a central location, and I’d definitely stay here again. Highly recommend this gem!

A heartfelt thank you to Sergio, Magarena, Andrea, and Cat—your team truly made our stay unforgettable! From the moment we arrived, we felt genuinely welcomed and well taken care of. The hotel’s location is perfect for exploring on foot—just a short stroll to San Cristóbal Hill or the charming Barrio Italia district, where you can wander through cobbled streets and enjoy local cafes. Our room was cozy and thoughtfully designed, with a lovely patio that became our favorite spot to relax with a drink in hand. The selection of snacks and beverages was fantastic—simple yet delicious, and always available when we wanted a little pick-me-up. Every question we had was answered promptly and with warmth, and your team went above and beyond to make our time special. We left feeling refreshed, inspired, and already dreaming of coming back. This wasn’t just a stay—it was an experience. Highly recommended!

Nestled in the heart of Santiago, Hotel Sommelier Boutique may be small with just a few rooms, but its charm lies in its unique vintage character and rich atmosphere. The walls are adorned with authentic artifacts that tell stories of the past, making every corner feel like a hidden gem. The staff were incredibly friendly and attentive—each one went out of their way to offer helpful tips about local spots and travel advice, which made our stay so much more enjoyable. While some facilities, like the central air conditioning, aren’t perfect, they add to the hotel’s authentic, old-world appeal rather than detract from it. It’s clear this place values personality over perfection. For travelers seeking something truly special and off the beaten path, this boutique gem is an absolute must-visit. Highly recommended.

This place was perfect for our family getaway! The room was spacious, clean, and incredibly comfortable—our kids loved the extra space. The location is unbeatable; it’s just a short walk from major attractions and public transit, making exploring the city super easy. What really stood out was the airport transfer service—we arrived at 3 a.m., and the hotel arranged a pickup with zero hassle. It made us feel safe and well taken care of right from the start. Katherine, the staff member we interacted with, was incredibly friendly and accommodating, especially with check-in and check-out times. She went above and beyond to make our stay stress-free. For families looking for comfort, convenience, and a welcoming atmosphere, this is definitely the top choice. I’d stay here again in a heartbeat and highly recommend it to anyone visiting Santiago.

同太太同兩對好友入住基拉尔精品酒店,全程驚艷到無話可說!完全唔似住酒店,反而像被朋友熱情招待嘅客廳。服務員Gabriel、Daniel同Cristian超級貼心,態度自然又熱情,隨時留意住客需要,令人好安心。早餐更係一絕,每一口都充滿心意,單係想起就食慾大開~真心覺得性價比高到爆,下次一定再來!」},{

The hotel's location is incredibly convenient—just a short walk to major attractions, making it easy to explore Santiago without relying on transport. Hot water in the rooms worked perfectly, which was a big plus after long days of sightseeing. The front desk staff were genuinely friendly and helpful, offering great local tips. I especially appreciated that they offered free luggage storage during my trip to Easter Island, which made my journey stress-free. Everything about this stay was excellent—from comfort to service. Highly recommend for travelers who value convenience and warm hospitality.

Staying at Hotel Loreto was an absolute delight. The location is unbeatable—just a short walk from the charming Pátio Bella Vista and the heart of Santiago, making it easy to explore everything on foot. The staff were warm and welcoming, and we were pleasantly surprised with a complimentary glass of wine upon arrival—such a thoughtful touch! We walked everywhere during our stay, only using a ride-share app for trips to more distant neighborhoods. The hotel itself is beautifully designed, quiet, and full of character. Every detail felt intentional and well-cared for. I’d absolutely stay here again without hesitation. If you're looking for a comfortable, central base in Santiago, this is it.

Staying at Ibis Santiago Providencia was a fantastic experience from start to finish. Located in the heart of Santiago, it’s incredibly convenient—just a short walk from metro stations, shopping centers, and local restaurants. The hotel itself is clean, modern, and well-maintained, with a cozy atmosphere that makes you feel right at home. My room was compact but perfectly functional, with a comfortable bed and all the essentials. The staff were friendly and helpful—especially during check-in, when they gave me great tips on nearby attractions and public transit options. I also appreciated the complimentary hot tea they offered, which was such a nice touch. Breakfast was a highlight: a good variety of options including some authentic Chilean dishes that tasted amazing. Overall, this hotel delivers excellent value for money and offers a reliable, hassle-free stay. I’d definitely recommend it to anyone visiting Santiago—and I’ll be back next time I’m in town.

Staying at Hotel Boutique Castillo Rojo was an absolute delight from start to finish. The moment I walked in, the staff made me feel right at home—warm, welcoming, and genuinely attentive. Every team member went above and beyond to ensure my comfort, whether it was offering local tips or helping with luggage. The hotel itself is beautifully designed with a unique blend of modern elegance and traditional Chilean charm. My room was spacious, clean, and had a lovely view of the city. The breakfast was fresh and delicious, featuring local favorites like homemade pastries and fruit jams. Located just minutes from the heart of Santiago, it’s the perfect base for exploring the city. If you're looking for a memorable stay in Santiago, this place truly delivers. I’ll definitely be returning.
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