Falabella isn’t just Chile’s most iconic department store—it’s a cultural heartbeat of Santiago! From luxury boutiques to affordable daily essentials, everything’s here. But what truly steals the show? Their seasonal events—especially the magical Christmas displays that transform the entire building into a glowing wonderland. Whether you’re a shopaholic, a family on the go, or just want to feel the city’s rhythm, Falabella offers an unforgettable experience.









Everything you need to know about Falabella
Hotel Carrera is a top choice located just a 5-minute walk from Falabella, offering modern rooms, free Wi-Fi, and 24-hour front desk service. Its proximity to multiple bus lines makes it ideal for visitors exploring Santiago’s downtown and nearby attractions.
Another excellent option is NH Collection Santiago, situated in the city center with easy access to Metro Line 1 (Santa Ana Station). This hotel blends local cultural design with contemporary amenities, including a fitness center and meeting spaces—perfect for both business and leisure travelers.
Both hotels are within walking distance of Plaza de Armas, where you can enjoy historic architecture, street art, and vibrant nightlife. The area is also well-connected via public transit, allowing seamless travel to major sites like the National Museum and Metropolitan Cathedral.
After shopping at Falabella, head directly to Santa Ana Metro Station and take Line 1—travel north or south depending on your hotel’s location. If staying at Hotel Carrera, exit at the next stop; for NH Collection Santiago, transfer to Bellas Artes Station (two stops away), then walk about 5 minutes.
Alternatively, numerous bus routes (e.g., 103, 110) run nearby, and ride-hailing apps like Uber are widely available—taking around 10 minutes and costing approximately CLP 3,000–5,000. Use the Transantiago App to check real-time schedules and optimize your journey. All options ensure efficient, hassle-free travel between shopping and accommodation.
Beyond shopping, explore Santiago’s lively food culture by visiting Mercado Central (15-minute walk), where you can savor authentic Chilean seafood stew (Cazuela) and grilled choripán sandwiches.
Join a guided Street Art Tour through nearby alleys to discover large-scale murals and learn about Chile’s contemporary urban art movement.
For nature lovers, stroll along the paths of Parque Forestal, enjoying lush greenery and panoramic views of the city skyline. As evening falls, relax at a café near Plaza de Armas, watching the sunset and the city lights gradually illuminate the horizon—perfect for soaking in Santiago’s relaxed, cosmopolitan rhythm.
Near Falabella in Santiago, Hotel Plaza Mayor is a top choice, just a 5-minute walk away with excellent access to shopping and transit. The hotel offers modern rooms, free Wi-Fi, and 24-hour front desk service, ideal for travelers after a day of retail therapy. Located on Alameda Avenue, it's steps from restaurants, cultural sites, and public transport hubs like Metro San Francisco station, enabling quick access to downtown or the airport.
Yes, Falabella is located in central Santiago with exceptional connectivity. The nearby Metro San Francisco station provides direct access to Line 1 and Line 5, linking key areas such as downtown, the university district, and Arturo Merino Benítez Airport. Multiple Transantiago bus routes run along Alameda Avenue, offering easy access to residential zones and tourist spots. Using a Transantiago card is recommended to save time and fare costs during transfers.
While shopping at Falabella, try its innovative smart retail technology, including self-checkout kiosks and mobile scan-to-buy features for faster checkout. Several stores feature exclusive brand pavilions showcasing international fashion and electronics, often with early product previews and limited editions. During holidays, expect live performances and family-friendly events perfect for visitors with kids. After shopping, stroll to Plaza de Armas to explore historic architecture and soak in Santiago’s vibrant city atmosphere.
Near Falabella, families can enjoy Parque Forestal, a 10-minute walk away, featuring playgrounds, scenic lakeside paths, and picnic areas—perfect for kids to play and parents to relax. Just a short distance, the Museo Nacional de Bellas Artes offers free admission and children’s guided tours. For food lovers, Mercado Central is ideal for sampling local favorites like empanadas and chicha. The area is safe, well-equipped, and ideal for a full-day family outing.
Yes, Falabella’s sleek, modern façade with striking nighttime lighting makes it a prime spot for night photography. The main entrance on Alameda Avenue offers dynamic street scenes and silhouette shots. Just a 5-minute walk away, Plaza de Armas combines the iconic Catedral Metropolitana and Municipal Palace for dramatic historical-backdrop photos. Visit in late afternoon to capture golden hour light blending with city lights for dreamy, cinematic results.
Falabella stands out with its seamless omnichannel integration, allowing online orders with in-store pickup and hassle-free returns. Each store features a Customer Service Center to assist with tech issues or gift card use. Some locations offer VIP lounges with complimentary drinks and private counters. Regular member-exclusive discounts and flash sales keep shopping exciting and encourage repeat visits.
See what other travelers say about Falabella

Check-in was quick and smooth, with friendly staff making the process hassle-free. The room was surprisingly spacious—plenty of room to move around, and everything felt well-organized and clean. Location is fantastic; it's just a short walk to public transit, so getting around Santiago is super easy. I loved how close I was to restaurants, cafes, and local attractions. This place offers incredible value for the price, and I’d definitely stay here again if I’m back in Santiago.

Staying at Hotel Boutique Castillo Rojo was an absolute delight from start to finish. The moment I walked in, the staff made me feel right at home—warm, welcoming, and genuinely attentive. Every team member went above and beyond to ensure my comfort, whether it was offering local tips or helping with luggage. The hotel itself is beautifully designed with a unique blend of modern elegance and traditional Chilean charm. My room was spacious, clean, and had a lovely view of the city. The breakfast was fresh and delicious, featuring local favorites like homemade pastries and fruit jams. Located just minutes from the heart of Santiago, it’s the perfect base for exploring the city. If you're looking for a memorable stay in Santiago, this place truly delivers. I’ll definitely be returning.

Staying at Hotel Loreto was an absolute delight. The location is unbeatable—just a short walk from the charming Pátio Bella Vista and the heart of Santiago, making it easy to explore everything on foot. The staff were warm and welcoming, and we were pleasantly surprised with a complimentary glass of wine upon arrival—such a thoughtful touch! We walked everywhere during our stay, only using a ride-share app for trips to more distant neighborhoods. The hotel itself is beautifully designed, quiet, and full of character. Every detail felt intentional and well-cared for. I’d absolutely stay here again without hesitation. If you're looking for a comfortable, central base in Santiago, this is it.

Staying at this stylish personal apartment was a highlight of my trip to Santiago. Located just steps from the main square, it’s perfectly positioned in the heart of the city—within walking distance to top restaurants, shops, and major attractions. The unit is beautifully designed with a modern artistic touch: two cozy bedrooms, a spacious living area with a private balcony, and a fully equipped kitchen that made meal prep easy and enjoyable. 24-hour concierge service and elevators add convenience and peace of mind. The location is unbeatable—central, vibrant, and full of energy. I highly recommend this place and would definitely return if I ever come back to Santiago.

Hotel Baleares stands out in a great way—the room was incredibly comfortable and spotlessly clean. The bedding felt warm and cozy, adding to the overall pleasant stay. Mr. Vitor, the owner, was exceptional: attentive, friendly, and genuinely helpful with check-in timing and any other needs. There was a brief issue with the hot water one day, but after mentioning it, the staff quickly fixed it—turns out a pipe had come loose. Their responsiveness made all the difference. From start to finish, the hospitality and attention to detail were top-notch. This place feels like a hidden gem in Santiago, and I’d happily return. Highly recommend for anyone looking for a welcoming, well-maintained stay.

Staying at Hostal Americano was a solid choice for a short visit to Santiago. Located in the Barrio Brasil neighborhood—mid-tier and peaceful—it’s just a 20-minute walk to the city center, making it easy to explore downtown without relying on transport. The area feels safe and local, with plenty of cafes and small shops nearby. The hotel itself is clean and well-maintained, offering basic but comfortable accommodations. I appreciated the quiet atmosphere and how close everything was—perfect for travelers who want to be central without overspending. It’s not luxury, but for the price, it delivers great value. I’d definitely stay here again if I’m back in Santiago.

Absolutely exceptional stay! From the moment we arrived, everything felt warm and welcoming. The room was spotless, beautifully designed with a perfect mix of modern comfort and local charm—luxurious yet cozy. The staff went above and beyond: friendly, attentive, and always smiling. They even helped with our luggage and offered great tips on nearby spots to explore. Breakfast was a highlight—freshly baked bread, homemade jams, and rich local coffee that made mornings feel special. Location is fantastic too—just a short walk from the city center and easy access to public transit. Every detail was thoughtfully done, making us feel truly at home. We left already dreaming about coming back. If you're looking for a memorable, authentic experience in Santiago, this place is a must-visit.

Stayed at Hostal Forestal in Santiago and was thoroughly impressed! The hostel vibe is welcoming and laid-back, perfect for solo travelers or small groups. It's ideally located—just a short walk from the metro and central attractions. The staff were incredibly friendly and responsive, making check-in and any questions easy. One minor note: the room felt a bit chilly during the night, but since it was just a one-night stay, that wasn't a big issue. Overall, the atmosphere, location, and value make this a top pick for budget-conscious travelers looking for a warm, authentic experience in Santiago.

Staying at Hostal Boutique Casa la Barca was an absolute delight. The location is perfect for exploring Santiago—walking distance to great cafes, shops, and public transit makes getting around a breeze. The place is immaculately clean, with cozy, comfortable beds that made for a restful night’s sleep. The breakfast was a standout: abundant, fresh, and varied—there was something for everyone. The staff went above and beyond with their warm hospitality, making us feel right at home. Every detail felt thoughtfully curated. I’d highly recommend this gem to anyone visiting Santiago. We’ll definitely be back—this is exactly the kind of stay you want when you’re looking to experience the city like a local.

Staying at Lucia Agustina Hotel Boutique was an absolute highlight of my trip to Santiago. The location is perfect—right in the heart of the city, surrounded by great restaurants, cafes, and shops. Public transportation is just steps away, making it super easy to explore. The staff went above and beyond; they were incredibly warm, professional, and genuinely helpful—even when I struggled with Spanish, they made sure I felt comfortable and supported. Every interaction was friendly and efficient. The room was clean, stylish, and well-appointed, blending modern comfort with local charm. It’s clear this hotel values guest experience. I’d happily stay here again and highly recommend it to anyone visiting Santiago.

Absolutely fantastic stay! The apartment is spotless, spacious, and incredibly comfortable—especially the bed, which made for a restful night's sleep. Located just minutes from downtown Santiago via metro, it’s perfect for exploring the city. Nicolas at reception was incredibly helpful and friendly, offering great tips on local attractions and transport options. Check-in was smooth and quick. The entire property reflects high standards in cleanliness and service. This place truly stands out for its quality and value. I’d definitely book again and highly recommend it to fellow travelers.

Staying at Ibis Santiago Providencia was a fantastic experience from start to finish. Located in the heart of Santiago, it’s incredibly convenient—just a short walk from metro stations, shopping centers, and local restaurants. The hotel itself is clean, modern, and well-maintained, with a cozy atmosphere that makes you feel right at home. My room was compact but perfectly functional, with a comfortable bed and all the essentials. The staff were friendly and helpful—especially during check-in, when they gave me great tips on nearby attractions and public transit options. I also appreciated the complimentary hot tea they offered, which was such a nice touch. Breakfast was a highlight: a good variety of options including some authentic Chilean dishes that tasted amazing. Overall, this hotel delivers excellent value for money and offers a reliable, hassle-free stay. I’d definitely recommend it to anyone visiting Santiago—and I’ll be back next time I’m in town.
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