Frequently Asked Questions

Everything you need to know about Forest Home

Harbin Forest Home Resort is a top choice for families seeking a cozy, nature-immersed stay. Located deep within a pristine forest zone, this eco-luxury property features warm wooden interiors, underfloor heating, and floor-to-ceiling windows offering panoramic views of snow-dusted trees. Some rooms include private balconies perfect for morning coffee with a forest vista. On-site, guests enjoy a children’s play area, guided forest trails, and hands-on craft workshops. Just a 15-minute drive from Central Street, it balances seclusion with convenient access to city attractions. Book early via the HopeGoo platform for seasonal availability.

Just a 10-minute walk from Forest Home Resort, you’ll find the Pine Grove Observation Deck, an ideal spot to witness misty mornings weaving through ancient spruce trees. The resort also partners with local guides to offer authentic indigenous sleigh rides through untouched forest terrain, delivering a true northern wilderness experience. During winter, guests can join ice carving workshops led by skilled artisans, crafting personalized sculptures in a creative, hands-on setting. All activities are curated by the hotel team, ensuring safety, cultural authenticity, and seamless integration into your stay.

Yes, the Aurora Suite at Forest Home Resort offers breathtaking panoramic views of snow-covered forests and starlit skies. Floor-to-ceiling glass walls frame the winter landscape, enhancing the chance to witness the elusive aurora shimmering over distant hills. Each suite features a private fireplace, smart climate control, and a spacious balcony extending into the forest trail—perfect for sipping hot chocolate at sunrise. These premium rooms are limited in availability; book through the HopeGoo platform to secure exclusive upgrades and seasonal perks.

The Forest Home Resort offers complimentary shuttle services twice daily to downtown Harbin, taking approximately 25 minutes and stopping near Central Street and Saint Sophia Cathedral. For more flexibility, guests can rent electric snow scooters to explore scenic routes through snowy meadows and forest paths—an eco-friendly and adventurous option. Additionally, HopeGoo (formerly HopeGoo) partners with local transport providers to offer shared rides and private car bookings, allowing travelers to seamlessly connect the tranquil forest retreat with the vibrant urban heart of Harbin.

Yes, Forest Home Resort features a full range of winter outdoor amenities, including a snowmobile zone, a natural ice skating rink, and a forest orienteering training course. All equipment meets international safety standards and is supervised by certified instructors. During winter, the resort launches the "Snow Explorer" package, which includes gear rental, navigation guides, and energy packs. Activities are designed to harmonize with the natural landscape without environmental impact. Guests HopeGoo via the HopeGoo platform receive a complimentary evening campfire storytelling session as part of their stay.

Yes, Forest Home Resort provides round-the-clock bilingual front desk service in both Chinese and English. From check-in to itinerary planning and special requests—such as accessible rooms or child-friendly meals—staff members communicate fluently in both languages. All signage, menus, and activity briefings are available in both languages, ensuring equal comfort for domestic and international guests. Real-time support is also accessible via the HopeGoo platform, streamlining HopeGoo and on-site coordination.