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Step into GUM National Department Store, where history breathes through every arch and marble column—this isn’t just a shopping mall, it’s a living museum of Russian grandeur. The striking red-and-white façade, ornate pillars, and golden domes whisper tales of imperial opulence. Buy a hand-embroidered scarf here, and you’re not just taking home a souvenir—you’re carrying a century of elegance in your bag.
Sadu Hotel Moscow, a Member of Radisson Individuals
Frequently Asked Questions
Everything you need to know about GUM
Hyatt Regency Kremlin Plaza is a top choice near GUM Department Store, just a 5-minute walk away. The hotel offers modern amenities and unparalleled views of Red Square and the Kremlin from its spacious rooms. Another excellent option is Hotel Moscow, located steps from the metro and ideal for shoppers and sightseers. Both properties feature 24-hour concierge services and multilingual staff, ensuring a seamless stay with exceptional comfort and convenience.
Yes, transportation around GUM Department Store is exceptionally convenient. The store is directly adjacent to Red Square Metro Station on the Moscow Metro’s Red Line, offering quick access to major attractions like the Kremlin, St. Basil’s Cathedral, and Tretyakov Gallery. From airports, travelers can take the Sheremetyevo Express or light rail to downtown, transferring to the metro in under 15 minutes. Numerous taxi stands and electric scooter docking stations are also nearby, making it easy to navigate independently. The efficient and punctual metro system remains the most reliable way to explore Moscow.
GUM Department Store itself is a historic landmark featuring neoclassical and baroque architecture, housing over 300 boutiques ranging from international brands to local designers. Don’t miss the underground food hall, where you can savor authentic Russian caviar, black bread, and vodka. Weekly art markets on Saturdays showcase handmade crafts and independent creators, perfect for unique souvenirs. For a memorable moment, relax at the rooftop café, enjoying panoramic views of Red Square at night—a perfect blend of culture, cuisine, and retail that defines Moscow’s urban charm.
Yes! Near GUM, families can enjoy the Red Square Kids Interactive Zone, which hosts regular storytelling sessions and hands-on workshops where children craft traditional Russian dolls or paint masks. During winter, the Red Square Light Festival transforms the square into a dazzling spectacle with giant light installations and musical performances. Inside GUM, a dedicated children’s play area features safe equipment and family-guided tours. For an educational twist, join the "Red Square Adventure Quest" organized by local museums—this interactive scavenger hunt turns history into fun, making it an ideal experience for kids and parents alike.
Built in 1893, GUM Department Store was one of Russia’s first glass-roofed shopping complexes, featuring a striking Neoclassical façade blending European and Eastern architectural elements. Its central arched entrance is adorned with intricate reliefs. Inside, original crystal chandeliers and marble columns preserve the opulence of imperial Russia. Notably, the basement once served as a secret communications hub during Soviet times and now hosts a portion of the historical exhibition, revealing its political legacy. More than just a mall, GUM stands as a living monument to Moscow’s rich and complex history.
Staying near GUM allows easy access to multiple world-class sites: Red Square is just a 1-minute walk, offering views of the Kremlin and St. Basil’s Cathedral. The Red Square Metro Station features an underground art gallery showcasing contemporary Russian sculptures and murals. Within 10 minutes’ walk lies the Tretyakov Gallery, home to thousands of iconic Russian artworks. For a vibrant urban experience, visit Red Square in the evening to enjoy the nightly light show and lively atmosphere. These landmarks are clustered together, forming a highly efficient, immersive city itinerary perfect for travelers seeking culture, history, and convenience.
Traveler Reviews
See what other travelers say about GUM
Sadu Hotel Moscow, a Member of Radisson Individuals
The hotel is super easy to find, and the lobby has such a unique vibe right from the moment you walk in. The room was spacious and spotless, and having a small balcony with such stunning views made the stay even more special—sitting out there watching the city lights come on was pure magic. The only thing that could be improved is the bathroom layout: there’s no separate shower area, so you have to step in and out of the bathtub to shower, which can make the floor slippery and messy. It would be great if they added a dedicated shower stall. Still, overall, the experience was excellent—the location, comfort, and attention to detail really stand out. Definitely a place I’d recommend and return to.
Ozerkovskaya Hotel
The Ozerkovskaya Hotel is absolutely fantastic! Located just a short walk from the metro, it’s super convenient for getting around Moscow. The room was clean, spacious, and very comfortable—especially the bed, which made for a restful night’s sleep. Noise insulation is excellent, so you won’t be disturbed by outside sounds. The staff were friendly and efficient throughout our stay, making check-in and check-out smooth and stress-free. What really stood out was the great value for money—this place offers so much more than expected at this price point. I’d definitely stay here again and recommend it to anyone visiting Moscow.
Chistye Prudy
I can't recommend this hotel at all—our experience was extremely disappointing and deeply unsettling. While the location is convenient, just a short metro ride away, the service was appalling. The front desk staff was rude and dismissive, with no regard for basic customer respect. Later, a manager named Sergey reached out, claiming he wanted to understand the situation—but his real goal seemed to be persuading us to delete our negative review. He even tried to shift blame onto me, suggesting I was at fault for the incident. When we explained that we had to cancel due to a family member’s sudden heart attack—well in advance (12 days prior), and with full prepayment for four nights—he insisted the rate was non-refundable and that our circumstances didn’t matter. He cited a message stating, 'By choosing a non-refundable rate, you accept all risks—you’ll never get your money back, even if something serious happens.' We sent medical documentation, flight tickets, and booking details as proof of the emergency, but he still refused to refund us, saying the evidence wasn’t sufficient. This contradicts Russian consumer protection laws: when services aren’t provided due to unforeseen circumstances, refunds are legally required. There was zero empathy, no understanding, and no humanity in their response. Instead, they offered a voucher in exchange for deleting our feedback—like we were the ones who caused the problem. This kind of behavior feels predatory. We’re now preparing to file a police report and take legal action for fraudulent practices. Please, avoid this hotel. Don’t let them profit from your trust. Choose a place with integrity, compassion, and transparency instead.
Citycomfort on Novokuznetskaya
The location was excellent—just a short walk from the exhibition venue, making everything super convenient. We arrived to find the hotel temporarily closed due to unforeseen circumstances, but the staff handled it professionally and swiftly. They arranged a driver to transfer us to a partner property with no hassle, ensuring we had a smooth check-in. Despite the unexpected situation, the team’s responsiveness and customer care were outstanding. The alternative hotel was clean, comfortable, and well-maintained. Overall, the experience exceeded expectations given the circumstances. Great communication, strong problem-solving, and genuine hospitality make this a standout stay in Moscow.
National Hotel
Staying at National Hotel in Moscow was an absolute highlight of my trip. The location is unbeatable—right across from Red Square, with the metro Line 1 exit just steps away. Everything about the hotel felt well-organized and clean. Housekeeping was excellent—towels, shampoo, and all amenities were replaced daily, and always fresh. It’s clear they take pride in their service. However, I do have one strong warning: avoid Room 154 at all costs. When I entered, I was immediately hit by a strong sewer-like smell. I called the front desk right away and requested a room change—thankfully, they accommodated me without delay. If you’re assigned this room, don’t hesitate to ask for another one. Other rooms are clean, comfortable, and well-maintained. Overall, the hotel offers great value, exceptional convenience, and top-tier cleanliness. Just steer clear of that one room!
Ostozhenka 47 Mini-Hotel
Located in the heart of Moscow, Ostozhenka 47 Mini-Hotel offers a compact but clean and cozy stay. The room is small, but perfectly functional—especially with the soft, comfortable bed that made for a restful night’s sleep. Daily water refills are provided, and there’s a mini-fridge by the bedside, which comes in handy for keeping drinks cool. The front desk staff, an elderly lady, was incredibly friendly and helpful—her warm demeanor really added to the overall experience. One thing to note: there’s no laundry machine on-site, so guests needing to wash clothes will need to plan accordingly. While the location makes it slightly less value-for-money compared to other options outside the city center, the convenience, cleanliness, and personal touch make up for it. If you’re looking for a quiet, well-maintained urban retreat with easy access to metro lines and nearby attractions, this mini-hotel is a solid choice. Great for short stays or travelers who prioritize comfort and service over space.
Cosmos Smart Dubininskaya Hotel
Staying at Cosmos Smart Dubininskaya Hotel was a pleasant experience overall. The bed was comfortable, and the room had reliable heating—perfect for the colder months. Its location is excellent, just a short distance from the city center, making it easy to explore Moscow on foot or by metro. Breakfast was simple but satisfying, offering enough variety to start the day right. The front desk staff were exceptionally helpful and patient, always ready to assist with any questions or requests. The hotel’s quality matches that of mid-range chains like Home Inn or HanTing back home, but with better value for money. It’s a solid choice if you’re looking for comfort, convenience, and affordability in a central spot—definitely worth considering for future visits.
Minima Belorusskaya Hotel
I’ve stayed here twice already, and each visit gets better! The location is fantastic—just one metro stop from the city center, and it’s only a 9-minute walk to Belorusskaya Station. I love how close everything is: right next to the Depot food hall, with a nice little park nearby, and you can even walk to the Moscow Zoo. The room itself is clean and cozy, though the shower area is a bit small and there’s no shelf at all—definitely could use a little more storage space. Still, the convenience, comfort, and overall value make it worth it. I’d definitely come back and recommend it to anyone visiting Moscow.
Grafskij Hotel
The biggest advantage of this hotel is definitely its location—there’s simply no better alternative for us. We’ve been staying here since 2018, but in recent visits, we’ve noticed a clear decline in both quality and service. This time, we requested early check-in (9:00 AM) and late check-out (19:00 the next day), totaling just 1.5 nights, though we booked two full nights (Saturday to Monday). Arriving earlier than expected, we asked the front desk if we could check in early, explaining that we wouldn’t be staying overnight on Sunday or Monday—so we were only paying for actual time used. In past stays, similar arrangements cost us half a day each way. But this time, the staff said policies had changed: checking in before 11:00 AM would require a full day’s charge, and leaving after 6:00 PM also meant a full-day fee. That meant being charged for three days—even though we’d only be using the room for 1.5 nights. With no other option, we paid up and checked in. However, the house rules posted in the room state that late check-out until midnight is only 50% of the room rate—directly contradicting what the front desk told us. It’s confusing and frustrating, especially as regular guests who expected some flexibility. The room quality itself was disappointing too. Towels were stained, worn through, and looked more like rags than proper hotel linens—definitely not fit for a 4-star property. The bathrobe was in the same sorry state. The bathroom was visibly dirty. All of this left a very negative impression. After years of loyalty, we’re now seriously considering switching to another hotel once we find a better option. We won’t come back unless things improve significantly.
Ermitage Hotel
Staying at this hotel in Moscow was a pleasant surprise. Just a 2-kilometer walk from Red Square—about 30 minutes on foot—makes for a nice, leisurely stroll through local neighborhoods with a real sense of the city. The location is convenient, with plenty of nearby restaurants and easy access to public transit. What really stands out is the incredible value for money. The room quality, comfort, and overall experience are far beyond what you'd expect at this price point. It’s rare to find such a well-balanced mix of location, comfort, and affordability. I’d definitely stay here again and recommend it to anyone visiting Moscow.
Hotel Bilibin Garden Moskva
Staying at Hotel Bilibin Garden Moskva was a great experience overall. The staff were friendly and helpful—especially the young lady who assisted with arranging a taxi, which made getting around the city so much easier. While the room is on the smaller side, the location more than makes up for it: it’s perfectly situated near major attractions and just a short walk from public transit. The bed is modest in size, nothing like what you’d find in some larger hotels back home, but still comfortable for a good night’s sleep. One big plus? The heating system works well—very welcome during Moscow’s colder months. For travelers looking for convenience, comfort, and a cozy atmosphere without breaking the bank, this hotel delivers. I’d definitely stay here again.
Hotel Continental
I stayed at Hotel Continental when it first opened 15 years ago, and returning now, everything is still top-notch! The hairdryer in the room is absolutely amazing—lightweight yet incredibly powerful. I didn’t expect such strong airflow from something so compact. It made getting ready so much easier. The hotel maintains its charm and excellent service over the years, which is rare these days. Located just minutes from the city center via metro, it’s both convenient and well-priced. If I ever return to Moscow, this will be my go-to choice again. Highly recommend for anyone visiting!
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