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Step into GUM National Department Store, where history breathes through every arch and marble column—this isn’t just a shopping mall, it’s a living museum of Russian grandeur. The striking red-and-white façade, ornate pillars, and golden domes whisper tales of imperial opulence. Buy a hand-embroidered scarf here, and you’re not just taking home a souvenir—you’re carrying a century of elegance in your bag.
This hotel is a perfect choice for family trips! With a kids' club, playroom, and childcare services, your little ones will have endless fun while you relax by the indoor pool or join a yoga class. Located just minutes from the Apothecary Garden and Bolshoi Theatre, plus a free shuttle service to nearby attractions, convenience is guaranteed. Rooms are equipped with minibars and flat-screen TVs, and feature luxury toiletries for a comfortable stay. Enjoy dining at three on-site restaurants or 24-hour room service. Whether for leisure or business, this hotel has it all!
Everything you need to know about GUM
Hyatt Regency Kremlin Plaza is a top choice near GUM Department Store, just a 5-minute walk away. The hotel offers modern amenities and unparalleled views of Red Square and the Kremlin from its spacious rooms. Another excellent option is Hotel Moscow, located steps from the metro and ideal for shoppers and sightseers. Both properties feature 24-hour concierge services and multilingual staff, ensuring a seamless stay with exceptional comfort and convenience.
Yes, transportation around GUM Department Store is exceptionally convenient. The store is directly adjacent to Red Square Metro Station on the Moscow Metro’s Red Line, offering quick access to major attractions like the Kremlin, St. Basil’s Cathedral, and Tretyakov Gallery. From airports, travelers can take the Sheremetyevo Express or light rail to downtown, transferring to the metro in under 15 minutes. Numerous taxi stands and electric scooter docking stations are also nearby, making it easy to navigate independently. The efficient and punctual metro system remains the most reliable way to explore Moscow.
GUM Department Store itself is a historic landmark featuring neoclassical and baroque architecture, housing over 300 boutiques ranging from international brands to local designers. Don’t miss the underground food hall, where you can savor authentic Russian caviar, black bread, and vodka. Weekly art markets on Saturdays showcase handmade crafts and independent creators, perfect for unique souvenirs. For a memorable moment, relax at the rooftop café, enjoying panoramic views of Red Square at night—a perfect blend of culture, cuisine, and retail that defines Moscow’s urban charm.
Yes! Near GUM, families can enjoy the Red Square Kids Interactive Zone, which hosts regular storytelling sessions and hands-on workshops where children craft traditional Russian dolls or paint masks. During winter, the Red Square Light Festival transforms the square into a dazzling spectacle with giant light installations and musical performances. Inside GUM, a dedicated children’s play area features safe equipment and family-guided tours. For an educational twist, join the "Red Square Adventure Quest" organized by local museums—this interactive scavenger hunt turns history into fun, making it an ideal experience for kids and parents alike.
Built in 1893, GUM Department Store was one of Russia’s first glass-roofed shopping complexes, featuring a striking Neoclassical façade blending European and Eastern architectural elements. Its central arched entrance is adorned with intricate reliefs. Inside, original crystal chandeliers and marble columns preserve the opulence of imperial Russia. Notably, the basement once served as a secret communications hub during Soviet times and now hosts a portion of the historical exhibition, revealing its political legacy. More than just a mall, GUM stands as a living monument to Moscow’s rich and complex history.
Staying near GUM allows easy access to multiple world-class sites: Red Square is just a 1-minute walk, offering views of the Kremlin and St. Basil’s Cathedral. The Red Square Metro Station features an underground art gallery showcasing contemporary Russian sculptures and murals. Within 10 minutes’ walk lies the Tretyakov Gallery, home to thousands of iconic Russian artworks. For a vibrant urban experience, visit Red Square in the evening to enjoy the nightly light show and lively atmosphere. These landmarks are clustered together, forming a highly efficient, immersive city itinerary perfect for travelers seeking culture, history, and convenience.
See what other travelers say about GUM
I stayed at the Azimut Hotel Olympic Moscow for a full week, and it was an excellent experience overall. The location is incredibly convenient—just a short metro ride from the city center, with plenty of dining options and shops nearby. The breakfast buffet was generous and varied, though it felt repetitive after a few days, which made me wonder what to eat each morning. That said, the fitness center stood out—it’s well-equipped, clean, and professionally maintained, making workouts enjoyable. The hotel strikes a great balance between comfort, convenience, and value, especially for longer stays or business travelers. I’d definitely consider returning on my next trip to Moscow.
Staying at Novotel Moscow Center was an absolute pleasure, especially for travelers who value convenience and efficiency. The hotel’s location is unbeatable—it’s literally right outside the Mendeleevskaya Metro station, so you can hop on the subway just steps from your door. This made getting around Moscow incredibly easy, whether heading to major attractions or exploring local neighborhoods. The breakfast spread wasn’t overly elaborate, but it was fresh, well-prepared, and free of some common staples like fried potatoes or mashed potatoes—something I personally appreciate, especially when pairing with salty fish. What really stood out was the staff’s service attitude. When I needed to store my luggage before check-in, the team was warm, helpful, and genuinely attentive. It’s clear they care about guest experience. For anyone visiting Moscow and looking for a comfortable, centrally located stay with great transit access and friendly service, this is a top-tier choice. I’ll definitely be returning.
I stayed at Hotel Garden Embassy for a few nights and was genuinely impressed. The room was spotless, well-maintained, and surprisingly quiet despite being close to the city center. What stood out most was the high level of safety in the area—walking around at night felt completely secure. Plus, the adjacent garden is free to access and offers a peaceful green escape with lush trees and walking paths—perfect for morning strolls or relaxing after a busy day. There are plenty of dining options nearby, from cozy local eateries to casual cafes, so you never have to go far for a good meal. A supermarket is just a short walk away, making it super convenient for grabbing essentials. And speaking of convenience, the metro station is within easy reach—getting around Moscow is fast and hassle-free. Overall, this hotel delivers on comfort, location, and value. If you're looking for a reliable, stress-free stay in Moscow, this is definitely a top choice.
I arrived at Leningrad Station in Moscow right on time at 11:01 PM, and it only took about ten minutes by taxi to reach my booked apartment. But then came the unexpected issue—check-in wasn’t possible. The reason? I didn’t have a confirmation slip from the hotel in St. Petersburg proving I’d stayed there, even though I never received any document during my previous stay. That moment truly felt like being stranded with nowhere to go—definitely one of those 'can't believe this is happening' moments. Thankfully, the platform’s customer service was outstanding. They responded quickly, handled everything professionally, and kept me calm throughout the wait—so reassuring that I actually fell asleep on the lobby sofa while waiting. This is a business-style serviced apartment, and overall, it’s impressive. Daily cleaning is done thoroughly, the room is spotless, the kitchen and fridge are fresh with no odd smells—really feels like home. Just a 400-meter walk away, there are two supermarkets (one big, one small), so cooking your own meals every day is super easy. Waking up to sunrise from the bed was a real highlight, and the included breakfast adds extra comfort. Clean, convenient, and welcoming—I’ll definitely be back.
Staying at Mini-Hotel Old Moscow was a perfect choice for both business and leisure travelers in central Moscow. The location is unbeatable—just a short metro ride from major attractions and business hubs. Even though the room is compact, it’s spotless, cozy, and thoughtfully designed with a comfortable large bed that made for a great night’s sleep. The bathroom had everything I needed, including quality toiletries. What stood out was the small kitchenette—perfect for brewing coffee or preparing quick meals, which saved me money and gave me flexibility. The staff were genuinely attentive and welcoming, making me feel at home. Clean, quiet, and well-located, this little gem offers incredible value. I’d definitely recommend it to anyone visiting Moscow, whether for work or just a relaxed getaway.
We ended up in Moscow unexpectedly—definitely not part of the original plan. Arriving late, we had to scramble for a quick place to stay for just two nights. After calling ahead and confirming a room, the front desk girl mentioned payment was only in cash. We spent ages searching for ATMs around the city, while constantly getting calls from the manager checking if we’d actually show up. When we finally arrived, a young woman greeted us—clearly eager to go back to bed. Our stay was from the 13th to the 15th, but we were charged for three full days. We didn’t catch it at first because we were exhausted and just wanted to collapse into bed. No one offered any guidance or let us choose a room—even though there were clearly multiple available. The room was freezing cold. The TV worked only sporadically. The bathroom mirror was cracked, the shower door had a gap causing puddles every time we took a shower. Dirty, cloudy glasses sat on the table with no water inside—completely pointless. Mold was visible along the windowsill and walls near the window. The towel had stains and fuzz balls all over it. Noise insulation was terrible—every sound from the hallway or next room came through loud and clear. We checked out early in the morning. No one was at the front desk, so instead, a security guard came to inspect the room—without saying a word. We dropped off the key and left immediately since we were rushing to catch our flight. For 4,000 rubles per night—especially with photos that make it look better than it really is—we could’ve easily found something far more comfortable and reliable. These pictures are just a small fraction of what I captured. Honestly, I’m really disappointed we chose this hotel. It wasn’t worth the price, the experience, or the stress.
The Ozerkovskaya Hotel is absolutely fantastic! Located just a short walk from the metro, it’s super convenient for getting around Moscow. The room was clean, spacious, and very comfortable—especially the bed, which made for a restful night’s sleep. Noise insulation is excellent, so you won’t be disturbed by outside sounds. The staff were friendly and efficient throughout our stay, making check-in and check-out smooth and stress-free. What really stood out was the great value for money—this place offers so much more than expected at this price point. I’d definitely stay here again and recommend it to anyone visiting Moscow.
I can't recommend this hotel at all—our experience was extremely disappointing and deeply unsettling. While the location is convenient, just a short metro ride away, the service was appalling. The front desk staff was rude and dismissive, with no regard for basic customer respect. Later, a manager named Sergey reached out, claiming he wanted to understand the situation—but his real goal seemed to be persuading us to delete our negative review. He even tried to shift blame onto me, suggesting I was at fault for the incident. When we explained that we had to cancel due to a family member’s sudden heart attack—well in advance (12 days prior), and with full prepayment for four nights—he insisted the rate was non-refundable and that our circumstances didn’t matter. He cited a message stating, 'By choosing a non-refundable rate, you accept all risks—you’ll never get your money back, even if something serious happens.' We sent medical documentation, flight tickets, and booking details as proof of the emergency, but he still refused to refund us, saying the evidence wasn’t sufficient. This contradicts Russian consumer protection laws: when services aren’t provided due to unforeseen circumstances, refunds are legally required. There was zero empathy, no understanding, and no humanity in their response. Instead, they offered a voucher in exchange for deleting our feedback—like we were the ones who caused the problem. This kind of behavior feels predatory. We’re now preparing to file a police report and take legal action for fraudulent practices. Please, avoid this hotel. Don’t let them profit from your trust. Choose a place with integrity, compassion, and transparency instead.
The location was excellent—just a short walk from the exhibition venue, making everything super convenient. We arrived to find the hotel temporarily closed due to unforeseen circumstances, but the staff handled it professionally and swiftly. They arranged a driver to transfer us to a partner property with no hassle, ensuring we had a smooth check-in. Despite the unexpected situation, the team’s responsiveness and customer care were outstanding. The alternative hotel was clean, comfortable, and well-maintained. Overall, the experience exceeded expectations given the circumstances. Great communication, strong problem-solving, and genuine hospitality make this a standout stay in Moscow.
Staying at National Hotel in Moscow was an absolute highlight of my trip. The location is unbeatable—right across from Red Square, with the metro Line 1 exit just steps away. Everything about the hotel felt well-organized and clean. Housekeeping was excellent—towels, shampoo, and all amenities were replaced daily, and always fresh. It’s clear they take pride in their service. However, I do have one strong warning: avoid Room 154 at all costs. When I entered, I was immediately hit by a strong sewer-like smell. I called the front desk right away and requested a room change—thankfully, they accommodated me without delay. If you’re assigned this room, don’t hesitate to ask for another one. Other rooms are clean, comfortable, and well-maintained. Overall, the hotel offers great value, exceptional convenience, and top-tier cleanliness. Just steer clear of that one room!
Located in the heart of Moscow, Ostozhenka 47 Mini-Hotel offers a compact but clean and cozy stay. The room is small, but perfectly functional—especially with the soft, comfortable bed that made for a restful night’s sleep. Daily water refills are provided, and there’s a mini-fridge by the bedside, which comes in handy for keeping drinks cool. The front desk staff, an elderly lady, was incredibly friendly and helpful—her warm demeanor really added to the overall experience. One thing to note: there’s no laundry machine on-site, so guests needing to wash clothes will need to plan accordingly. While the location makes it slightly less value-for-money compared to other options outside the city center, the convenience, cleanliness, and personal touch make up for it. If you’re looking for a quiet, well-maintained urban retreat with easy access to metro lines and nearby attractions, this mini-hotel is a solid choice. Great for short stays or travelers who prioritize comfort and service over space.
Staying at Cosmos Smart Dubininskaya Hotel was a pleasant experience overall. The bed was comfortable, and the room had reliable heating—perfect for the colder months. Its location is excellent, just a short distance from the city center, making it easy to explore Moscow on foot or by metro. Breakfast was simple but satisfying, offering enough variety to start the day right. The front desk staff were exceptionally helpful and patient, always ready to assist with any questions or requests. The hotel’s quality matches that of mid-range chains like Home Inn or HanTing back home, but with better value for money. It’s a solid choice if you’re looking for comfort, convenience, and affordability in a central spot—definitely worth considering for future visits.
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