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Hotels with Pick-up Service Near GUM
Step into GUM National Department Store, where history breathes through every arch and marble column—this isn’t just a shopping mall, it’s a living museum of Russian grandeur. The striking red-and-white façade, ornate pillars, and golden domes whisper tales of imperial opulence. Buy a hand-embroidered scarf here, and you’re not just taking home a souvenir—you’re carrying a century of elegance in your bag.
The Carlton, Moscow
This hotel is perfect for both families and business travelers! With executive lounge and meeting rooms, it’s ideal for work trips. Kids’ play area and children’s meals make family stays hassle-free. Pool, sauna, and spa help you unwind, while Chinese signage and service ensure smooth communication. Rated 4.7/5 and featured in 2024, it even offers pick-up and drop-off services—truly thoughtful!
Design-Hotel StandArt
Nestled in the heart of Moscow, this luxury art-deco hotel is your perfect getaway! Just minutes away from the Bolshoi Theatre and Arbat Street, its location couldn't be better. Enjoy top-notch amenities like an indoor pool, sauna, and fitness center, or savor modern European cuisine at the elegant YURA Restaurant. Unwind with a drink at the bar or relax in your stylish room, complete with LED TV and premium toiletries. Business travelers will appreciate the conference facilities and express check-out, while the 24-hour airport and train station shuttle adds extra convenience. A true home away from home!
Avtorskij Hotel Parradosso
Looking for a hassle-free stay in Moscow? This apartment is your perfect choice! Enjoy free airport transfers and parking services, making transportation a breeze. The rooms are cozy and well-designed, equipped with air conditioning and premium bedding for ultimate relaxation. Plus, laundry facilities and ironing services are available, ideal for both short and long stays. Unwind at the bar or have fun in the entertainment area with your travel buddies. Their concierge service is top-notch, ready to assist with any needs, so you can focus on creating unforgettable memories!
The Rooms Boutique Hotel
This boutique hotel is perfectly located in the heart of Moscow, just a 10-minute drive from Red Square and Taganka Theatre. Enjoy free WiFi, minibars, and flat-screen TVs in cozy rooms designed for comfort. After a busy day, unwind at the bar or take advantage of 24-hour room service. Perfect for events, the hotel offers meeting spaces and wedding services, making it ideal for both business and leisure travelers. Plus, convenient amenities like laundry facilities and airport shuttle ensure a hassle-free stay!
Page 20 Apart-Hotel
This hotel is a perfect choice for family trips! Featuring a kids' play area and offering children's meals, your little ones will have a blast. With airport shuttle and pick-up service, traveling with kids and luggage is a breeze. The hotel thoughtfully provides children's essentials, making parenting on the go easier. Non-smoking floors ensure fresh air, and dry cleaning and laundry services keep your clothes tidy. Rated 4.8, it's a must-stay!
Mandarin Moskva Hotel
Mercure Moscow Baumanskaya
Grand Hotel Belorusskaya
Apart Hotel Volga
Business - Hotel Vremena Goda Taganskaya Hotel
Hotel Ulanskaya
Kamergersky Hotel
Hotel Petrovka 17
Eliseeff Arbat Hotel
Moscow Suites Tverskaya
Frequently Asked Questions
Everything you need to know about GUM
Hyatt Regency Kremlin Plaza is a top choice near GUM Department Store, just a 5-minute walk away. The hotel offers modern amenities and unparalleled views of Red Square and the Kremlin from its spacious rooms. Another excellent option is Hotel Moscow, located steps from the metro and ideal for shoppers and sightseers. Both properties feature 24-hour concierge services and multilingual staff, ensuring a seamless stay with exceptional comfort and convenience.
Yes, transportation around GUM Department Store is exceptionally convenient. The store is directly adjacent to Red Square Metro Station on the Moscow Metro’s Red Line, offering quick access to major attractions like the Kremlin, St. Basil’s Cathedral, and Tretyakov Gallery. From airports, travelers can take the Sheremetyevo Express or light rail to downtown, transferring to the metro in under 15 minutes. Numerous taxi stands and electric scooter docking stations are also nearby, making it easy to navigate independently. The efficient and punctual metro system remains the most reliable way to explore Moscow.
GUM Department Store itself is a historic landmark featuring neoclassical and baroque architecture, housing over 300 boutiques ranging from international brands to local designers. Don’t miss the underground food hall, where you can savor authentic Russian caviar, black bread, and vodka. Weekly art markets on Saturdays showcase handmade crafts and independent creators, perfect for unique souvenirs. For a memorable moment, relax at the rooftop café, enjoying panoramic views of Red Square at night—a perfect blend of culture, cuisine, and retail that defines Moscow’s urban charm.
Yes! Near GUM, families can enjoy the Red Square Kids Interactive Zone, which hosts regular storytelling sessions and hands-on workshops where children craft traditional Russian dolls or paint masks. During winter, the Red Square Light Festival transforms the square into a dazzling spectacle with giant light installations and musical performances. Inside GUM, a dedicated children’s play area features safe equipment and family-guided tours. For an educational twist, join the "Red Square Adventure Quest" organized by local museums—this interactive scavenger hunt turns history into fun, making it an ideal experience for kids and parents alike.
Built in 1893, GUM Department Store was one of Russia’s first glass-roofed shopping complexes, featuring a striking Neoclassical façade blending European and Eastern architectural elements. Its central arched entrance is adorned with intricate reliefs. Inside, original crystal chandeliers and marble columns preserve the opulence of imperial Russia. Notably, the basement once served as a secret communications hub during Soviet times and now hosts a portion of the historical exhibition, revealing its political legacy. More than just a mall, GUM stands as a living monument to Moscow’s rich and complex history.
Staying near GUM allows easy access to multiple world-class sites: Red Square is just a 1-minute walk, offering views of the Kremlin and St. Basil’s Cathedral. The Red Square Metro Station features an underground art gallery showcasing contemporary Russian sculptures and murals. Within 10 minutes’ walk lies the Tretyakov Gallery, home to thousands of iconic Russian artworks. For a vibrant urban experience, visit Red Square in the evening to enjoy the nightly light show and lively atmosphere. These landmarks are clustered together, forming a highly efficient, immersive city itinerary perfect for travelers seeking culture, history, and convenience.
Traveler Reviews
See what other travelers say about GUM
The Carlton, Moscow
Staying at The Carlton in Moscow was an absolute delight from start to finish. From the moment I walked in, the staff greeted me with genuine warmth and professionalism—exactly what you’d expect from a world-class hotel. The room was spacious, impeccably clean, and beautifully designed with modern touches and top-quality furnishings. The bed was incredibly comfortable, making for a restful night’s sleep. Every detail, from the bathroom amenities to the quiet ambiance, reflected exceptional attention to detail. The cleanliness level is outstanding—every corner was spotless. Service was prompt and thoughtful without being intrusive. Location-wise, it’s very convenient for exploring downtown Moscow via metro. This stay exceeded all my expectations. Truly a five-star experience in every sense—would absolutely book again.
Design-Hotel StandArt
This hotel completely exceeded my expectations! The room was brand new with modern amenities, and I especially loved the stylish slippers—so comfortable to wear. The breakfast area was elegant and well-organized, offering a great variety of fresh and delicious options. Being right in the heart of Moscow, it's incredibly convenient for exploring nearby attractions like Red Square—just a short walk or quick metro ride away. The staff were friendly, professional, and went the extra mile to make our stay enjoyable. From check-in to checkout, every interaction felt warm and personal. If I ever come back to Moscow, this will be my top choice. Highly recommend for anyone looking for comfort, convenience, and a touch of design flair.
Avtorskij Hotel Parradosso
Staying at Avtorskiy Hotel Parradosso was an absolute delight. The location is perfect—just a short walk from Boulevard Ring parks, and surrounded by theaters, restaurants, and shops. We booked a two-bedroom suite, and the modern, stylish interior exceeded our expectations. Everything you need is provided: a cozy tea corner, fluffy robes, slippers, and quality toiletries. The breakfast buffet was fantastic—fresh, delicious, and varied. Free parking was a huge plus for us as we arrived by car. The entire experience felt luxurious yet welcoming. If you're visiting Moscow and want comfort, convenience, and charm in one place, this hotel is a top choice. Highly recommended!
The Rooms Boutique Hotel
This hotel stands out in the best way possible—its unique layout makes every room feel like a personalized space, not just another standard accommodation. The staff are genuinely exceptional, especially Murad, who went above and beyond with his warm hospitality and attention to detail. From check-in to checkout, every interaction was smooth and welcoming. Located just steps from the metro, getting around Moscow is a breeze. It’s rare to find such a thoughtful blend of design, comfort, and service—all at an unbeatable value. I’ll definitely be back and highly recommend it to anyone looking for something different and memorable.
Page 20 Apart-Hotel
Staying at Page 20 Apart-Hotel was a pleasant surprise. The price-to-quality ratio is outstanding—rooms are spacious, comfortable, and well-designed with high-end Bosch appliances. The kitchenette is fully equipped, so cooking a quick meal was easy and convenient. Small touches like fresh apples and cookies at check-in made the experience feel welcoming. The location is a bit tricky to find—right next to DR HEAD on Novy Arbat Street—but the hotel sends a photo of the entrance in advance, which helped us locate it without stress. Note that the front desk is on the 20th floor and not always staffed, so you’ll need to call ahead if you need assistance. While it’s a 10-minute walk from the nearest metro, getting to the Kremlin turned out to be even faster on foot—just 10 minutes to the ticket office, which we found surprisingly easy despite being confused at first. Overall, this place offers great value, a quiet atmosphere, and excellent access to Moscow’s top sights. Perfect for travelers who want comfort, convenience, and a home-like stay.
Grand Hotel Belorusskaya
I arrived late and only had one day to stay, but the hospitality at Grand Hotel Belorusskaya made my short visit unforgettable. The location is perfect—just a quick metro ride from everything I wanted to see in Moscow. The room was spotless, clean, and well-maintained down to every detail. Breakfast was absolutely amazing—fresh, varied, and delicious. Even with limited time, I felt truly welcomed and taken care of. If I ever return to Moscow, this hotel will be my first choice. A fantastic experience from start to finish!
Apart Hotel Volga
I arrived at Leningrad Station in Moscow right on time at 11:01 PM, and it only took about ten minutes by taxi to reach my booked apartment. But then came the unexpected issue—check-in wasn’t possible. The reason? I didn’t have a confirmation slip from the hotel in St. Petersburg proving I’d stayed there, even though I never received any document during my previous stay. That moment truly felt like being stranded with nowhere to go—definitely one of those 'can't believe this is happening' moments. Thankfully, the platform’s customer service was outstanding. They responded quickly, handled everything professionally, and kept me calm throughout the wait—so reassuring that I actually fell asleep on the lobby sofa while waiting. This is a business-style serviced apartment, and overall, it’s impressive. Daily cleaning is done thoroughly, the room is spotless, the kitchen and fridge are fresh with no odd smells—really feels like home. Just a 400-meter walk away, there are two supermarkets (one big, one small), so cooking your own meals every day is super easy. Waking up to sunrise from the bed was a real highlight, and the included breakfast adds extra comfort. Clean, convenient, and welcoming—I’ll definitely be back.
Kamergersky Hotel
We've stayed here multiple times and it's always our go-to choice when visiting Moscow. Everything is within walking distance—great for exploring the city without needing to rely on transportation. The location is unbeatable, with restaurants, shops, and attractions just steps away. The rooms are clean, comfortable, and well-maintained, and the staff are consistently friendly and helpful. It's a reliable, high-quality option that offers excellent value. We’ll definitely be back next time we're in Moscow.
Hotel Petrovka 17
Hotel Petrovka 17 is an absolute gem! From the moment you step in, the thoughtful design and warm ambiance make you feel right at home. The room was spotless, cozy, and impeccably furnished—everything you could need: slippers, bathrobes, a reliable hairdryer, fresh soft towels, and fast Wi-Fi. I especially loved the little tea station with hot water, coffee, cream, tea bags, sugar, and even honey—perfect for a quiet morning brew. The subtle scent from the diffuser added a refreshing touch, making the whole space feel inviting and clean. The staff were incredibly welcoming, polite, and genuinely helpful—always smiling and ready to assist. There’s also a complimentary coffee machine and snacks in the hallway, which is such a nice bonus. Location-wise, it’s unbeatable—just a 5-7 minute walk to Red Square, and super convenient for exploring Moscow on foot or by metro. I couldn’t be happier with my stay. This place offers exceptional comfort and value, and I’ll definitely be back. I’ve already recommended it to friends and will continue to do so without hesitation.
Eliseeff Arbat Hotel
I booked this hotel based on a friend’s recommendation, and they also suggested using the platform for reservations—so I even got a card just for that purpose. I’ve never regretted it. The location is fantastic—right in the heart of Moscow, nestled in a beautifully preserved historic building. Just steps from Old Arbat, and finally able to see the Ministry of Foreign Affairs tower up close instead of just on TV. It’s only a 15-minute walk to the Kremlin and just 7 minutes to the metro—perfect for us since we wanted to explore as much as possible. I came here with my son, who absolutely loves Moscow and was happy to walk the city from morning till night. That kind of convenient location made our trip so much easier, especially considering how affordable it was—prices like this are hard to find even in St. Petersburg. The room was spotless and cozy, cleaned daily. Everything you’d need was included: towels, bathrobes, toiletries, hairdryer—all neatly laid out. The Wi-Fi was strong and reliable; I had smooth video calls with my husband and daughter at night, no buffering or audio issues. The entrance is by call-only, which adds a nice touch of privacy and security. We dedicated one full day to exploring the city center, and because the hotel is so close, we didn’t feel exhausted when we returned. We still had energy left to take a nighttime stroll and enjoy the magic of Moscow after dark. The staff were incredibly attentive and friendly—the housekeeping team especially polite and professional. Over five days, not a single complaint arose, and every request was handled immediately. This stay was truly memorable and exceeded all expectations.
Ozerkovskaya Hotel
The Ozerkovskaya Hotel is absolutely fantastic! Located just a short walk from the metro, it’s super convenient for getting around Moscow. The room was clean, spacious, and very comfortable—especially the bed, which made for a restful night’s sleep. Noise insulation is excellent, so you won’t be disturbed by outside sounds. The staff were friendly and efficient throughout our stay, making check-in and check-out smooth and stress-free. What really stood out was the great value for money—this place offers so much more than expected at this price point. I’d definitely stay here again and recommend it to anyone visiting Moscow.
Chistye Prudy
I can't recommend this hotel at all—our experience was extremely disappointing and deeply unsettling. While the location is convenient, just a short metro ride away, the service was appalling. The front desk staff was rude and dismissive, with no regard for basic customer respect. Later, a manager named Sergey reached out, claiming he wanted to understand the situation—but his real goal seemed to be persuading us to delete our negative review. He even tried to shift blame onto me, suggesting I was at fault for the incident. When we explained that we had to cancel due to a family member’s sudden heart attack—well in advance (12 days prior), and with full prepayment for four nights—he insisted the rate was non-refundable and that our circumstances didn’t matter. He cited a message stating, 'By choosing a non-refundable rate, you accept all risks—you’ll never get your money back, even if something serious happens.' We sent medical documentation, flight tickets, and booking details as proof of the emergency, but he still refused to refund us, saying the evidence wasn’t sufficient. This contradicts Russian consumer protection laws: when services aren’t provided due to unforeseen circumstances, refunds are legally required. There was zero empathy, no understanding, and no humanity in their response. Instead, they offered a voucher in exchange for deleting our feedback—like we were the ones who caused the problem. This kind of behavior feels predatory. We’re now preparing to file a police report and take legal action for fraudulent practices. Please, avoid this hotel. Don’t let them profit from your trust. Choose a place with integrity, compassion, and transparency instead.
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