
See what other travelers say about Intercom

Staying at the W San Francisco was a fantastic experience from start to finish. The hotel is perfectly located—just a short walk or quick subway ride from downtown and all the main attractions. All the amenities you’d expect are here, and I was pleasantly surprised by the quality of the in-house drinking water—clean, fresh, and totally free of any odd taste. While there’s no private parking on-site, the nearby public lot charges $26 for 12 hours, capped at $35 after that, which feels fair for the location. Breakfast was a nice touch—not buffet-style but a menu-based selection. If you book with breakfast through the platform, you can choose your favorite dish, and I highly recommend the berry toast—it’s delicious, light, and just the right amount of sweetness. Cleanliness and staff service were both top-notch. Yes, there are some homeless individuals around the area, but overall, the neighborhood felt safe and manageable. Great vibe, excellent value, and definitely worth recommending.

The Lombard Inn is a solid choice if you're looking for a no-frills stay in San Francisco. The rooms are clean and the beds are surprisingly comfortable—perfect for a good night's rest. While the decor and furnishings feel a bit dated, they’re still functional and adequately maintained. One thing worth mentioning is that the hallways had a slight musty odor, likely due to the carpets needing a deep clean. That said, it’s an easy fix and doesn’t detract much from the overall experience. I’d recommend this hotel for travelers who prioritize comfort and convenience over modern design. It’s a reliable option with great value, especially if you're on a budget.

We stayed in Glasgow for a few days and stopped by this hotel for breakfast—had no expectations going in, but was pleasantly surprised. The menu options were somewhat limited, but the warm welcome and excellent service from Thomas made all the difference. He went above and beyond to make our morning special. It’s a hidden gem with a welcoming vibe, and I’d definitely recommend it to anyone passing through.

On Friday, April 21st at 10:15 AM, a guest from another building at the hotel climbed over the fence between units 179 and 173, entered our private driveway area, then climbed over our fence and left toward Wiese Street, heading toward 16th Street. We immediately called 911. The situation was alarming and unsettling. While police responded promptly, the incident raised serious concerns about property security and safety protocols. It's important to note that making assumptions based on someone's background is not only inappropriate but also harmful. As guests, we expect the hotel to maintain a secure environment for all. We hope management will take immediate action to improve fencing, surveillance, and overall safety measures to prevent future incidents.
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