
See what other travelers say about Las Culebras

The hotel overall is a great choice—quiet, clean, and well-located in downtown Cancun. The front desk staff were friendly and helpful, and breakfast was decent for a quick morning meal. My only minor issue came upon late-night check-in: the room hadn’t been cleaned yet. No bed sheets had been laid, there was no towel in the bathroom, no water running, and trash from the previous guest remained. I was utterly exhausted, so I just asked for a towel and called it a night without requesting a room change. The next day, I mentioned it to the front desk, and they responded immediately—by afternoon, my room was completely refreshed, fully stocked, and spotless. It’s clear they take guest feedback seriously and act fast. Despite the initial hiccup, the follow-up made all the difference. For comfort, convenience, and value, I’d definitely stay here again if I’m back in Cancun.

This all-inclusive resort in Cancun Bay is an absolute gem! The location is perfect—just steps away from the beach and within easy reach of local attractions. From the moment we arrived, the staff made us feel welcome with friendly, efficient service. Our room was clean, spacious, and well-maintained, with modern amenities and a great view. The dining options were fantastic—varied, delicious, and available throughout the day with unlimited drinks included. We especially loved the daily activities and entertainment, which kept everyone, including our kids, engaged and smiling. The whole experience felt seamless and luxurious without breaking the bank. If you're looking for a stress-free, fun-filled getaway in Cancun, this hotel is definitely worth every penny. I’d stay here again in a heartbeat.

Great value for money—excellent balance between price and quality. The air conditioning worked perfectly, and the shower provided consistent hot water, making it very comfortable. Simple yet efficient design makes this a great choice for a peaceful night's sleep. A solid stay overall, especially considering the price.

Staying at Torre Sofia Great Apartments & Estudios was an absolute delight. The location is unbeatable—right in the heart of Cancun, just steps from everything you need. The apartment itself was spacious, spotlessly clean, and thoughtfully furnished. Every detail felt cared for, from the quiet ambiance to the modern amenities. The staff went above and beyond with their hospitality—friendly, attentive, and always ready to help. It’s rare to find such a welcoming atmosphere combined with top-tier cleanliness and convenience. I’d highly recommend this place to anyone visiting Cancun who wants comfort, quality, and a great value. A perfect home base for exploring the city.

This hotel is absolutely fantastic—perfectly located in the heart of Cancún, just steps away from great restaurants and super convenient for hopping on buses to the beach area. The breakfast is outstanding, fresh, delicious, and a real highlight of the stay. I loved the vibe, the cleanliness, and the overall comfort. It’s not just a place to sleep—it feels like a little urban oasis. I’d definitely book here again and highly recommend it to anyone visiting Cancún.

Hotel Handall is perfectly located in the heart of Cancún, just a block away from Chedraui, pharmacies, restaurants, and a bus stop heading straight to the hotel zone. The hotel’s café serves delicious food at very affordable prices, though it closes at 5 PM—luckily there’s a 24-hour convenience store right outside for late-night needs. The place feels quiet and mostly empty, which actually worked in our favor—we stayed 8 days and had the small pool all to ourselves for 5 of them. That kind of privacy is rare and appreciated. The rooms are spotless and well-maintained, but the front desk staff were quite serious and not very welcoming. Still, if you’re looking for a clean, low-key stay with easy access to everything, this hotel delivers great value without the touristy crowds.

The hotel is conveniently located near the city center and close to public transportation, making it easy to explore Cancun. However, there's definitely room for improvement. The room was functional but felt dated—bedding wasn't very comfortable, and the mattress was quite firm. Water pressure in the shower was weak, which made for a less-than-ideal experience. Staff were polite but not particularly responsive when assistance was needed. While the price point is reasonable for budget travelers, the overall quality doesn’t match the comfort level you’d expect. If you're looking for something basic and affordable with no frills, this could work. But if you’re aiming for a more relaxing stay, consider other options. A few upgrades in furnishings, maintenance, and service would go a long way.

This is a fantastic stay with the central bus station just a 5-minute walk away—super convenient for getting around Cancun. The rooms are spotless, well-maintained, and priced very reasonably. The rooftop pool is a real highlight, perfect for cooling off under the sun. My only minor issue is the loud music coming from the bar throughout the day, which might not be ideal if you're looking for a quiet retreat. That said, the overall experience is excellent—great value, friendly staff, and a lively atmosphere that makes it a fun place to stay. Definitely recommend for travelers who enjoy a bit of buzz.

The Hotel Jardín Cancún offers excellent value for money—simple, clean, and very comfortable. The air conditioning works perfectly, and the shower delivers strong, consistent water pressure, making for a refreshing experience. While the rooms are basic, they’re well-maintained and functional, exactly what you’d want for a relaxing stay. Located just minutes from public transit, it’s easy to get around town, and there are plenty of local restaurants nearby. I had a great night’s sleep and would definitely book again if I’m back in Cancún.

Staying at the Renaissance Cancun Resort & Marina was a fantastic experience overall. The location is unbeatable—there’s a direct walkway connecting the hotel to the shopping center, so you can grab snacks, souvenirs, or just relax without stepping outside. The bed was incredibly comfortable, and I slept like a baby. Breakfast was delicious and offered a great variety of options. While the sauna requires booking a day in advance (and slots fill up fast), other amenities like the pool and beach access were excellent. Staff were friendly and attentive throughout. The only minor downside is the absence of a bathtub, but honestly, that didn’t bother me much. Overall, it’s a well-designed resort with top-notch service and convenience—perfect for a relaxing getaway.

This hotel is absolutely fantastic! The decor is beautiful and creates a warm, inviting atmosphere. The indoor pool is a real plus—perfect for families or anyone looking to relax. Right outside the door, there's an Oxxo convenience store just steps away, offering breakfast options starting at 100 pesos. I tried the 130-peso combo with coffee, bread, cereal, and eggs—it was delicious and very reasonable. The only minor downside is a rock bar next door that plays music at night, but honestly, after a long day of exploring Cancun, we were so tired we barely noticed it. We slept well anyway. Overall, this place exceeded my expectations. I’d definitely stay here again without hesitation.

From the moment we arrived, it was clear the property didn’t match what was shown in the listing. The photos were misleading—real conditions were far worse, especially regarding cleanliness and maintenance. The walls were stained, and overall upkeep was poor. Most concerning was a large section of the wall beneath the living room air conditioner missing—very noticeable and a serious safety hazard. The bathroom window couldn’t be locked, which felt risky in a city like Cancun. Key amenities were also non-functional: the stove wouldn’t work, and the provided lighter failed to ignite, making cooking impossible. Our airport transfer wasn’t properly assigned to our name, causing a long delay in finding the place after landing. We were also disappointed that the welcome gift mentioned in our confirmation email never arrived. The shower door was broken and kept swinging inward during use, forcing us to improvise with towels just to make it usable. Even more frustrating was arriving on time, only to be delayed by a cleaning staff member who brought her child and didn’t allow entry until 4 PM—completely unprofessional. While they required a gate code and insisted on downloading an app that accessed personal devices, these measures didn’t feel secure. In fact, the windows had rusty bars and were clearly insecure. I tried reaching out before leaving to report issues and request early check-out, but received no response. Later, I contacted the platform directly for help, but got no resolution either. This lack of communication and support from management made the entire experience extremely stressful and disappointing.
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