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Traveler Reviews
See what other travelers say about RoofVR
Ozerkovskaya Hotel
The Ozerkovskaya Hotel is absolutely fantastic! Located just a short walk from the metro, it’s super convenient for getting around Moscow. The room was clean, spacious, and very comfortable—especially the bed, which made for a restful night’s sleep. Noise insulation is excellent, so you won’t be disturbed by outside sounds. The staff were friendly and efficient throughout our stay, making check-in and check-out smooth and stress-free. What really stood out was the great value for money—this place offers so much more than expected at this price point. I’d definitely stay here again and recommend it to anyone visiting Moscow.
Chistye Prudy
I can't recommend this hotel at all—our experience was extremely disappointing and deeply unsettling. While the location is convenient, just a short metro ride away, the service was appalling. The front desk staff was rude and dismissive, with no regard for basic customer respect. Later, a manager named Sergey reached out, claiming he wanted to understand the situation—but his real goal seemed to be persuading us to delete our negative review. He even tried to shift blame onto me, suggesting I was at fault for the incident. When we explained that we had to cancel due to a family member’s sudden heart attack—well in advance (12 days prior), and with full prepayment for four nights—he insisted the rate was non-refundable and that our circumstances didn’t matter. He cited a message stating, 'By choosing a non-refundable rate, you accept all risks—you’ll never get your money back, even if something serious happens.' We sent medical documentation, flight tickets, and booking details as proof of the emergency, but he still refused to refund us, saying the evidence wasn’t sufficient. This contradicts Russian consumer protection laws: when services aren’t provided due to unforeseen circumstances, refunds are legally required. There was zero empathy, no understanding, and no humanity in their response. Instead, they offered a voucher in exchange for deleting our feedback—like we were the ones who caused the problem. This kind of behavior feels predatory. We’re now preparing to file a police report and take legal action for fraudulent practices. Please, avoid this hotel. Don’t let them profit from your trust. Choose a place with integrity, compassion, and transparency instead.
Citycomfort on Novokuznetskaya
The location was excellent—just a short walk from the exhibition venue, making everything super convenient. We arrived to find the hotel temporarily closed due to unforeseen circumstances, but the staff handled it professionally and swiftly. They arranged a driver to transfer us to a partner property with no hassle, ensuring we had a smooth check-in. Despite the unexpected situation, the team’s responsiveness and customer care were outstanding. The alternative hotel was clean, comfortable, and well-maintained. Overall, the experience exceeded expectations given the circumstances. Great communication, strong problem-solving, and genuine hospitality make this a standout stay in Moscow.
Bouchee Mini Hotel
Staying at Bouchee Mini Hotel was an absolute delight from start to finish. The staff were incredibly warm and welcoming—always smiling, ready to help with anything, and made me feel right at home. The room was spotlessly clean, with a fresh, tidy vibe that made the stay so comfortable. What really stood out? The hotel sits right next to a charming little urban park. Every evening, different local groups perform—live music, dance acts, even impromptu theater pieces. I’d just grab a seat on the bench, enjoy the breeze, and soak in the vibrant atmosphere. It’s such a unique and authentic touch to the experience. Plus, it’s super convenient for getting around Moscow—just a short walk to the metro. This place isn’t just a hotel; it’s a slice of local life. Highly recommend for travelers who want something special, cozy, and full of character.
Cosmos Smart Dubininskaya Hotel
Staying at Cosmos Smart Dubininskaya Hotel was a pleasant experience overall. The bed was comfortable, and the room had reliable heating—perfect for the colder months. Its location is excellent, just a short distance from the city center, making it easy to explore Moscow on foot or by metro. Breakfast was simple but satisfying, offering enough variety to start the day right. The front desk staff were exceptionally helpful and patient, always ready to assist with any questions or requests. The hotel’s quality matches that of mid-range chains like Home Inn or HanTing back home, but with better value for money. It’s a solid choice if you’re looking for comfort, convenience, and affordability in a central spot—definitely worth considering for future visits.
Ermitage Hotel
Staying at this hotel in Moscow was a pleasant surprise. Just a 2-kilometer walk from Red Square—about 30 minutes on foot—makes for a nice, leisurely stroll through local neighborhoods with a real sense of the city. The location is convenient, with plenty of nearby restaurants and easy access to public transit. What really stands out is the incredible value for money. The room quality, comfort, and overall experience are far beyond what you'd expect at this price point. It’s rare to find such a well-balanced mix of location, comfort, and affordability. I’d definitely stay here again and recommend it to anyone visiting Moscow.
Hotel Bilibin Garden Moskva
Staying at Hotel Bilibin Garden Moskva was a great experience overall. The staff were friendly and helpful—especially the young lady who assisted with arranging a taxi, which made getting around the city so much easier. While the room is on the smaller side, the location more than makes up for it: it’s perfectly situated near major attractions and just a short walk from public transit. The bed is modest in size, nothing like what you’d find in some larger hotels back home, but still comfortable for a good night’s sleep. One big plus? The heating system works well—very welcome during Moscow’s colder months. For travelers looking for convenience, comfort, and a cozy atmosphere without breaking the bank, this hotel delivers. I’d definitely stay here again.
Interqube Tretiyakovskaya Capsule Hotel
Among the three capsule hotels in the network, only this one at Tretiyakovskaya offers double capsules—what a unique and welcome surprise! I was thrilled to find two kitchens available for guests, perfect for preparing meals or sharing coffee moments. The complimentary grain-based coffee machine is a real bonus—fresh, aromatic brew anytime. This place is especially popular with international travelers, and it’s worth noting that the hotel’s courtyard provides direct access to Moscow’s oldest historical Tatar Mosque, a peaceful gem just steps away. Conveniently located near public transit, the blend of modern capsule comfort and rich cultural surroundings makes this stay unforgettable. A standout choice for those seeking something different, authentic, and well-located.
Holiday Inn Moscow Tagansky (Formerly Simonovsky)
Overall, the stay was very positive. The hotel is clean and well-maintained, and the front desk staff were helpful and explained everything clearly. One thing to note: there were no robes provided in the room, which might be a small disappointment for some. The lighting setup is quite dim overall—there’s no way to turn on bright lights; all illumination is intentionally subdued, which I personally found a bit too dark for my taste. That said, the location is convenient, the service is friendly, and the value for money is solid. It’s a great option if you’re looking for a quiet, comfortable base in Moscow.
Makarov Hostel
The location is excellent—super convenient for getting around Moscow, with great access to public transit. The hostel itself lives up to its reputation: nothing extraordinary, but clean, functional, and exactly what you’d expect from a budget-friendly stay. We booked a triple room, which was spotless, with fresh white linens and clean towels provided. Though we didn’t use the kitchen (there are plenty of cafes and restaurants nearby), it’s well-equipped if you want to cook your own meals. Overall, our stay was very satisfying. If we ever return to Moscow, we’d definitely consider staying here again. It’s a solid choice for travelers looking for comfort, cleanliness, and value without the frills.
Sadovnicheskaya City Center Hotel
Staying at Sadovnicheskaya City Center Hotel was an absolute highlight of my trip to Moscow. Located just a short walk from Red Square, the convenience of being in the heart of the city can't be overstated—everything I wanted to see was within easy reach. The hotel itself is beautifully designed with a modern yet cozy vibe. My room was spotless, spacious, and had excellent lighting and soundproofing. The bed was incredibly comfortable, making for a restful night’s sleep. Staff were friendly and helpful, offering great recommendations for local spots and assisting with transportation needs. Breakfast was a real treat—plenty of fresh options, including both Western and Asian-inspired dishes. Overall, the value for money is outstanding. I’d definitely stay here again and highly recommend it to anyone visiting Moscow.
Paveletskaya Aero
The room was exactly as described—small but spotless and well-maintained. What stood out most was the excellent location, just a short walk from the metro and close to key attractions, making it super convenient for exploring Moscow. The price was also very reasonable, offering great value for money. For travelers looking for a no-frills, clean, and centrally located stay without breaking the bank, this hotel is a solid choice. I’d definitely consider it again.
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