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The location is in central Moscow, but the overall experience was extremely disappointing. The staff at check-in were very rude and unprofessional—especially one woman who seemed hostile and dismissive. To make matters worse, there were visibly marginalized individuals wandering freely around the hotel premises, which created an uneasy atmosphere. Even more alarming, the Russian National Guard frequently appeared in the lobby carrying weapons, which felt unsettling and inappropriate for a hotel environment. The whole place gave me the vibe of a roadside roadside stop rather than a 4-star or even 3-star property in the heart of Moscow. The ambiance, cleanliness, and security all fell far short of expectations. I wouldn’t recommend this hotel to anyone and would not stay here again.

I booked this hotel for my daughter based on its convenient location—right near the metro, making it easy to get around Moscow. Everything was excellent and exceeded our expectations. The interior design is beautiful, the rooms are spotless, and the overall atmosphere feels welcoming. The only downside is the lack of an elevator, which made carrying heavy luggage up the stairs a bit challenging. However, I appreciated being able to leave my belongings in the room until late in the day after check-out while I sorted out some personal matters. The staff were incredibly friendly and always ready to help with any request—whether it was extra towels or local recommendations. Their attentiveness really made the stay more comfortable. Overall, a fantastic experience with great value for money. I’d definitely stay here again.

The hotel exterior is stunning with a modern and elegant design that immediately catches your eye. While the location is a bit tricky to find at first glance, it's actually very accessible via public transit or taxi—just follow the signs carefully. The overall experience was excellent, and I was impressed by the value for money. Definitely a place I'd return to.

The location was excellent—just a short walk from the exhibition venue, making everything super convenient. We arrived to find the hotel temporarily closed due to unforeseen circumstances, but the staff handled it professionally and swiftly. They arranged a driver to transfer us to a partner property with no hassle, ensuring we had a smooth check-in. Despite the unexpected situation, the team’s responsiveness and customer care were outstanding. The alternative hotel was clean, comfortable, and well-maintained. Overall, the experience exceeded expectations given the circumstances. Great communication, strong problem-solving, and genuine hospitality make this a standout stay in Moscow.

We stayed at City Comfort Hotel for the second time, and it didn’t disappoint. The location is unbeatable—just a 10-minute walk to Red Square, making it incredibly convenient for exploring Moscow. While it’s not a luxury or ultra-modern property, the value for money is outstanding. What really stood out was the cleanliness, cozy warm rooms even in December, and the constant supply of hot water—no waiting around. The staff were exceptionally welcoming, and the breakfast was surprisingly delicious, especially considering it only cost 500 RUB. It’s clear they focus on what matters: comfort and hospitality. I’d definitely come back here again without hesitation. A hidden gem in central Moscow!

We ended up in Moscow unexpectedly—definitely not part of the original plan. Arriving late, we had to scramble for a quick place to stay for just two nights. After calling ahead and confirming a room, the front desk girl mentioned payment was only in cash. We spent ages searching for ATMs around the city, while constantly getting calls from the manager checking if we’d actually show up. When we finally arrived, a young woman greeted us—clearly eager to go back to bed. Our stay was from the 13th to the 15th, but we were charged for three full days. We didn’t catch it at first because we were exhausted and just wanted to collapse into bed. No one offered any guidance or let us choose a room—even though there were clearly multiple available. The room was freezing cold. The TV worked only sporadically. The bathroom mirror was cracked, the shower door had a gap causing puddles every time we took a shower. Dirty, cloudy glasses sat on the table with no water inside—completely pointless. Mold was visible along the windowsill and walls near the window. The towel had stains and fuzz balls all over it. Noise insulation was terrible—every sound from the hallway or next room came through loud and clear. We checked out early in the morning. No one was at the front desk, so instead, a security guard came to inspect the room—without saying a word. We dropped off the key and left immediately since we were rushing to catch our flight. For 4,000 rubles per night—especially with photos that make it look better than it really is—we could’ve easily found something far more comfortable and reliable. These pictures are just a small fraction of what I captured. Honestly, I’m really disappointed we chose this hotel. It wasn’t worth the price, the experience, or the stress.

The Ozerkovskaya Hotel is absolutely fantastic! Located just a short walk from the metro, it’s super convenient for getting around Moscow. The room was clean, spacious, and very comfortable—especially the bed, which made for a restful night’s sleep. Noise insulation is excellent, so you won’t be disturbed by outside sounds. The staff were friendly and efficient throughout our stay, making check-in and check-out smooth and stress-free. What really stood out was the great value for money—this place offers so much more than expected at this price point. I’d definitely stay here again and recommend it to anyone visiting Moscow.

I can't recommend this hotel at all—our experience was extremely disappointing and deeply unsettling. While the location is convenient, just a short metro ride away, the service was appalling. The front desk staff was rude and dismissive, with no regard for basic customer respect. Later, a manager named Sergey reached out, claiming he wanted to understand the situation—but his real goal seemed to be persuading us to delete our negative review. He even tried to shift blame onto me, suggesting I was at fault for the incident. When we explained that we had to cancel due to a family member’s sudden heart attack—well in advance (12 days prior), and with full prepayment for four nights—he insisted the rate was non-refundable and that our circumstances didn’t matter. He cited a message stating, 'By choosing a non-refundable rate, you accept all risks—you’ll never get your money back, even if something serious happens.' We sent medical documentation, flight tickets, and booking details as proof of the emergency, but he still refused to refund us, saying the evidence wasn’t sufficient. This contradicts Russian consumer protection laws: when services aren’t provided due to unforeseen circumstances, refunds are legally required. There was zero empathy, no understanding, and no humanity in their response. Instead, they offered a voucher in exchange for deleting our feedback—like we were the ones who caused the problem. This kind of behavior feels predatory. We’re now preparing to file a police report and take legal action for fraudulent practices. Please, avoid this hotel. Don’t let them profit from your trust. Choose a place with integrity, compassion, and transparency instead.

Staying at Bouchee Mini Hotel was an absolute delight from start to finish. The staff were incredibly warm and welcoming—always smiling, ready to help with anything, and made me feel right at home. The room was spotlessly clean, with a fresh, tidy vibe that made the stay so comfortable. What really stood out? The hotel sits right next to a charming little urban park. Every evening, different local groups perform—live music, dance acts, even impromptu theater pieces. I’d just grab a seat on the bench, enjoy the breeze, and soak in the vibrant atmosphere. It’s such a unique and authentic touch to the experience. Plus, it’s super convenient for getting around Moscow—just a short walk to the metro. This place isn’t just a hotel; it’s a slice of local life. Highly recommend for travelers who want something special, cozy, and full of character.

Staying at Cosmos Smart Dubininskaya Hotel was a pleasant experience overall. The bed was comfortable, and the room had reliable heating—perfect for the colder months. Its location is excellent, just a short distance from the city center, making it easy to explore Moscow on foot or by metro. Breakfast was simple but satisfying, offering enough variety to start the day right. The front desk staff were exceptionally helpful and patient, always ready to assist with any questions or requests. The hotel’s quality matches that of mid-range chains like Home Inn or HanTing back home, but with better value for money. It’s a solid choice if you’re looking for comfort, convenience, and affordability in a central spot—definitely worth considering for future visits.

Staying at this hotel in Moscow was a pleasant surprise. Just a 2-kilometer walk from Red Square—about 30 minutes on foot—makes for a nice, leisurely stroll through local neighborhoods with a real sense of the city. The location is convenient, with plenty of nearby restaurants and easy access to public transit. What really stands out is the incredible value for money. The room quality, comfort, and overall experience are far beyond what you'd expect at this price point. It’s rare to find such a well-balanced mix of location, comfort, and affordability. I’d definitely stay here again and recommend it to anyone visiting Moscow.

Staying at Hotel Bilibin Garden Moskva was a great experience overall. The staff were friendly and helpful—especially the young lady who assisted with arranging a taxi, which made getting around the city so much easier. While the room is on the smaller side, the location more than makes up for it: it’s perfectly situated near major attractions and just a short walk from public transit. The bed is modest in size, nothing like what you’d find in some larger hotels back home, but still comfortable for a good night’s sleep. One big plus? The heating system works well—very welcome during Moscow’s colder months. For travelers looking for convenience, comfort, and a cozy atmosphere without breaking the bank, this hotel delivers. I’d definitely stay here again.
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