Domus 42
Booking through a platform, this stay at Domus 42 in Naples turned out to be the worst travel experience I’ve had in over 30 years as a frequent traveler and travel professional. The apartment was filthy upon arrival—mold in the fridge, dirty dishes left in the kitchen with coffee stains on the countertops, and a white substance floating in the kettle. To make matters worse, no cleaning supplies were provided: no dish soap, no towels, no cloths, not even disinfectant. Dirty linens were still in a bag, towels remained in the washing machine, and in our supposedly clean room, the shower, toilet seat, and blinds were all broken. No bathrobes or chocolates were delivered, despite being advertised online. We contacted the owner, who claimed the mess was due to previous guests and promised a cleaner would come the next morning—and he’d personally visit too. We waited at the agreed time, but neither the cleaner nor the owner showed up. When he finally arrived, his attitude was aggressive and confrontational, dismissing everything as 'small issues' and saying we shouldn’t expect anything for the price we paid. He refused any refund beyond the 18 euro city tax. Then, without prompting, he offered a 100 euro refund if we gave him a 9-star review—clearly trying to manipulate feedback. We immediately declined. Being reasonable, we suggested that if he cleaned the apartment, fixed the shower, and refunded the cost of the first night (60 euros plus the tax already given), we’d give him an 8-star review—no higher. He reluctantly agreed. Just before leaving, he sent a copy of the bank transfer confirmation. We followed through and submitted the review as promised. But after two days, the money never arrived. When we reached out again, we received an abusive reply—he had canceled the transfer. This entire situation reeks of manipulation, dishonesty, and intimidation. I’m calling it out: avoid this property at all costs. Don’t waste your time or money. If you value transparency, respect, and basic cleanliness, steer clear of Domus 42 in Naples.
