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L7 WEST LAKE HANOI by LOTTE HOTELS
This hotel is a perfect blend of family-friendly and business-savvy! Just an 8-minute stroll to West Lake and steps from Lotte Mall, it offers outdoor pools, a fitness center, and even mini-golf to keep everyone entertained. Kids will love the play area, while adults can unwind at the poolside bar. With two restaurants, smart TVs, and free WiFi in all 264 rooms, plus 24/7 concierge, it’s a home away from home with every luxury at your fingertips.
Traveler Reviews
See what other travelers say about Tom Chat
L7 WEST LAKE HANOI by LOTTE HOTELS
Staying at L7 West Lake Hanoi was an absolute pleasure, especially for early morning flights to the airport. The hotel’s location is ideal—super convenient and just a short ride away, saving me precious time. What really stood out was the direct connection to a shopping mall, so I could grab a quick bite or do some last-minute shopping without stepping outside. The view from my room was breathtaking—perfectly framed with serene lake views that made every moment feel peaceful and luxurious. Whether you're here for a romantic getaway or a business trip, this place delivers on comfort, convenience, and charm. I highly recommend it and will definitely be returning.
Grand K Hotel Suites Hanoi
Staying at Grand K Hotel Suites Hanoi was an absolute delight! I booked a suite, and it came with so many thoughtful touches—especially the full kitchen setup including a microwave and induction cooker. But what really blew me away was the built-in washer and dryer. Having laundry facilities right in the room made my extended stay so much more convenient. Plus, they even delivered detergent and dishware upon request—no need to go downstairs or hassle with supplies. The staff were incredibly helpful and attentive throughout my visit. This hotel offers incredible value for the price, and I’d definitely book again. Highly recommend for travelers who want comfort, convenience, and a home-like feel in the heart of Hanoi.
Lotte The Residence
Staying on the 60th floor was an absolute highlight—the views are breathtaking. Every morning, I could see all the surrounding buildings and the city skyline stretching out in front of me. The room itself was spotless, cozy, and thoughtfully designed with a great attention to detail. Having both a washing machine and dryer was such a convenience, especially for longer stays. Daily housekeeping made everything feel fresh and well-maintained. It’s rare to find such a clean, comfortable, and considerate experience—this place truly stands out. Would definitely recommend and return without hesitation.
Reyna Luxury Hotel
Our stay at Reyna Luxury Hotel was absolutely fantastic. From the moment we arrived, the staff were warm, welcoming, and incredibly helpful—always going the extra mile to make sure we felt comfortable. The rooms were spotless, spacious, and designed with a perfect blend of modern elegance and comfort. I especially loved the morning breakfast spread—fresh, delicious, and varied, with standout highlights like the fluffy omelettes and golden waffles. The hotel’s location is ideal, just steps away from the Hanoi Convention Center, making it perfect for both business travelers and tourists exploring the city. Everything about this place felt premium without being overpriced. It’s clear they care about guest experience. I’d highly recommend Reyna Luxury Hotel to anyone visiting Hanoi—it’s a true gem.
PentStudio West Lake Hanoi
Staying at PentStudio West Lake Hanoi was an absolute highlight of my trip to Hanoi. The location is perfect—nestled right by the lake, it's incredibly peaceful and quiet, making it a true retreat from the city’s hustle and bustle. I woke up every morning to birdsong and fresh air, which made the experience so refreshing. Just a short walk away, there’s a large shopping mall and a supermarket, so all essentials were within reach without needing to go far. The room itself was spotless and well-maintained—clean bed linens, modern bathroom fixtures, and thoughtful touches like quality toiletries. The staff went above and beyond with their warm, friendly service; they were always ready to help and made me feel truly welcome. It’s rare to find such a great balance between comfort, convenience, and hospitality. If you’re looking for a serene, well-located stay in Hanoi with excellent value, this place is absolutely worth booking.
Grand Plaza Hanoi Hotel
This month, our clients have been staying here, and I can confidently say it’s one of the best choices in downtown Hanoi. Located right on Tran Phu Street, a major artery in the city center, getting around is incredibly convenient. There’s a supermarket just across the street and another one nearby—perfect for grabbing essentials without having to travel far. The front desk staff are truly outstanding: friendly, professional, and always smiling. The team members are not only efficient but also charming, making check-in and check-out a pleasant experience. The room was clean, well-maintained, and very comfortable. With great location, excellent service, and a welcoming atmosphere, this hotel offers fantastic value. I’d definitely recommend it to anyone visiting Hanoi—highly satisfied and planning to return.
JW Marriott Hotel Hanoi
Staying at JW Marriott Hotel Hanoi was an absolute delight. Located in Hanoi’s vibrant new district, the hotel sits right in the heart of modern urban development—surrounded by brand-new shopping complexes and business towers, giving it a fresh, sophisticated vibe. The property is brand new, and it shows in every detail: spotless rooms, luxurious bedding, excellent air conditioning, and superb soundproofing for a peaceful night's sleep. The staff were professional, courteous, and attentive without being intrusive—true hallmark of a world-class brand. From check-in to check-out, the service felt seamless and personalized. Whether you're here for business or leisure, this hotel delivers on comfort, style, and convenience. It’s not just a place to stay—it’s a premium experience that lives up to its reputation. Highly recommended.
Grace Hotel & Residence
Staying at Grace Hotel & Residence was an absolute delight. The location is unbeatable—just a short walk from the city center and perfect for exploring Hanoi on foot. The room was clean, modern, and very comfortable, with excellent service from the staff. But what truly stood out was the breakfast—it's hands down the best I've had in Hanoi. Fresh, delicious, and full of local flavors, it made my mornings special. Highly recommend this gem for anyone visiting the city.
Lake Side Hotel
Staying at Lake Side Hotel was a fantastic experience! The room was spotless and well-maintained, with a spacious double bed that made for a comfortable night's sleep. I was pleasantly surprised by the front desk staff—a young man who speaks some basic Chinese—which made communication much easier during check-in and while asking for recommendations. The hotel is beautifully located near the river, offering a peaceful atmosphere, and it’s just a short metro ride away from the city center. Clean, convenient, and great value—definitely a top choice for anyone visiting Hanoi.
Daeha Serviced Apartment
Staying at Daeha Serviced Apartment in Hanoi was an excellent experience overall. I was particularly impressed with the pool—despite fewer guests during winter, the water remained clean and well-maintained, showing how consistently the management upholds high standards. The fitness center is spacious and fully equipped with six treadmills and a wide range of exercise machines, making it easy to stay on track with your routine. One little touch that stood out? Free bananas provided for energy replenishment—such a thoughtful and refreshing detail! It’s clear they care about guest comfort beyond just the basics. I’d definitely consider staying here again on my next trip to Hanoi and would recommend it to friends and fellow travelers looking for a comfortable, well-run stay.
Cau Giay Hotel
I was really disappointed with Cau Giay Hotel in Hanoi. I had expected a decent 4-star experience, but the reality fell far short—more like a 2-star at best. The room was basic, clean-up wasn’t thorough, and the air conditioning was noisy enough to disrupt sleep. What hurt most was the front desk service. When I called to clarify some details during my stay, the tone was cold and dismissive—like I was causing trouble rather than seeking help. Even though I was just trying to understand the arrangements due to quarantine requirements, I felt treated like an unwanted guest instead of a valued customer. It’s hard to believe this is what passes for hospitality under a 4-star rating. If you’re looking for a budget option and don’t mind minimal service, it might work. But if you value warmth, professionalism, and genuine care, this hotel won’t meet your expectations. A serious rethink on staff training is urgently needed.
Capital Garden Hotel
Staying at Capital Garden Hotel in Hanoi was an absolutely delightful experience. The room was spotlessly clean, with crisp and comfortable bedding that made for a restful night's sleep. I woke up feeling refreshed and energized. The hotel is conveniently located near the metro station, making it super easy to explore downtown Hanoi. There are plenty of restaurants and local shops nearby—perfect for grabbing a bite or doing some casual shopping. The staff were friendly and helpful throughout my stay, always going the extra mile to make sure everything was just right. It’s rare to find such a well-maintained hotel with such warm hospitality. Highly recommend this place for any traveler visiting Hanoi—it’s a true gem!
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