Start your Hangzhou adventure at Citizen Center Subway Station-Exit E! This bustling hub is surrounded by modern architecture and vibrant commercial areas. Just a short walk takes you to the Hangzhou Grand Theatre and Citizen Center Square, where dazzling light shows illuminate the night. Don't miss the upscale restaurants and quirky cafes nearby - even the station's artistic interior design is worth admiring during your metro ride!

This hotel is the perfect getaway! Nestled at the foot of Leifeng Pagoda, it offers breathtaking lake views and a panoramic vista of North and South Peaks and Baochu Pagoda. With pool, kids' play area, and executive lounge, it’s ideal for families or couples. The attentive service includes airport transfers, making travel hassle-free. Rooms are spacious and clean, featuring unique designs, and you can unwind with tea in the tea house. Don’t miss the stunning garden architecture and Jiuyan Bridge night views—perfect for Instagram!

Nestled by the picturesque West Lake, this hotel blends luxury with homely comfort—think 50sqm rooms featuring balcony views and classic European-style beds perfect for families and business travelers alike. Kids will love the playground and pool, while professionals appreciate the fully-equipped meeting spaces. The highlight? A global culinary journey from Thai spices to Hangzhou delicacies, all under one roof! With 24/7 front desk, airport transfers, and even a botanical café, every detail is designed for seamless stays. Don’t miss this unforgettable escape where hospitality meets elegance!

This is the perfect choice for families! Located in the West Lake Hub, just a 5-10 minute walk to the lake and near the subway station, it's super convenient! The hotel offers smoke-free floors and a children's play area, ensuring kids have a blast. Lake-view rooms provide stunning vistas, while the heated pool and state-of-the-art gym help you unwind. With diverse dining options, from buffets to authentic Hangzhou cuisine, there's something for everyone. The professional event team ensures seamless arrangements, making it ideal for both family trips and business travel!

This hotel is a delightful surprise! Located at the heart of Wulin & Hubin twin business districts, it offers easy access to West Lake and the Grand Canal. The smart cloud technology enhances your stay with convenience and comfort. Rooms feature Hangzhou silk and Egyptian cotton, along with a complimentary minibar and snacks for a cozy touch. The 16㎡ dry-wet separated bathroom with a rainforest shower is pure luxury! Kids will love the children's play area and family cinema. Enjoy a breakfast feast with freshly prepared European, Asian, and local Hangzhou delicacies—truly an unforgettable experience!


Nestled in the bustling West Lake Avenue, this hotel offers breathtaking views of West Lake and Qiantang River, with ultra-convenient access to Metro Lines 1 & 5. Rooms on floors 19-32 feature panoramic lake views, paired with 24-hour butler service for a VIP touch. Dine at the 33rd-floor GH33 buffet restaurant while soaking in the city skyline—pure magic! With kids’ club, versatile meeting spaces, and proximity to landmarks, it’s ideal for both family stays and business trips. Don’t miss this gem!

This is a perfect oasis in the bustling city, just a 5-minute walk from the subway station with superb transportation links! The rooms feature traditional Chinese aesthetics, elegant and spacious, offering stunning views of the city and the Qiantang River. The hotel boasts a top-floor view restaurant, fitness center, and laundry room, catering to both business and family travelers. Nearby, you’ll find shopping malls like StarLight International Plaza and Longfor Paradise Walk, making dining and shopping a breeze. Highly recommended for families with kids, thanks to the children’s meals and play area, plus excellent pandemic protection measures for a worry-free stay!

This hotel is perfect for both business trips and family vacations! Located by the West Lake, it offers unbeatable convenience with nearby metro access and shopping districts, plus valet parking and 24-hour front desk service. The design blends Eastern and Western styles, featuring an elegant lobby and cozy rooms with free WiFi. Enjoy diverse cuisines at its celebrity-chef restaurants, or unwind at the outdoor pool and spa. With G20 Summit hosting experience, it guarantees top-notch service for meetings or leisure stays!

This hotel is simply fantastic! Located right on West Lake Avenue, it offers breathtaking views of the lake, with iconic sights like Leifeng Pagoda and Broken Bridge just a glance away. The blend of French elegance and Hangzhou charm creates a unique vibe, and the rooms are beautifully decorated with cozy bedding. Kids will love the play area and pool, making it perfect for family trips. The executive lounge and café serve delicious breakfasts, and the service is impeccable. With free parking and easy metro access, getting around is a breeze. Whether for business or leisure, this hotel is a top choice!

This hotel boasts an unbeatable location just steps away from West Lake, with stunning night views! Perfect for both business and family trips, featuring a kids' playground and multilingual services to keep the little ones entertained. Choose from various rooms, including lake-view suites that offer a romantic panorama of the lake. Dine at the rooftop restaurant savoring authentic Hangzhou cuisine while enjoying the scenic lake view—truly poetic! With 24-hour front desk and free parking, convenience is guaranteed!

This hotel is a hidden gem by the West Lake! Located in the city center, it offers stunning lake views and easy access to Nanshan Road Art Street and Hubin Pedestrian Street. The classical courtyard-style architecture blends perfectly with the surrounding landscape, featuring gardens and a tea house – perfect for Instagram shots! Rooms are cozy and clean, with lake-view options for breathtaking sunrises and sunsets. Facilities include a pool, fitness center, and meeting rooms, plus kid-friendly amenities to keep the little ones entertained. The staff is warm and attentive, and the breakfast is delicious. Great value for money, whether you're traveling for business or leisure!

This is truly an urban oasis! Enjoy the luxury of the executive lounge and landscaped gardens, along with a pool and kids' playground perfect for families. Rooms feature the Tianyi Bed and Hansgrohe rain showers for ultimate comfort. Don’t miss the local Hangzhou cuisine at Seasons Restaurant or the international buffet at Hawaii Cafe. With easy metro access and free parking, it’s a breeze to explore, plus you’ll love the views of Shangtang River and Chengbei Sports Park. Ideal for both business and leisure!

Dreaming of a lakeside retreat with a touch of urban luxury? This hotel is your perfect choice! Nestled on the east bank of West Lake, it's just steps away from the vibrant Hubin commercial district, offering easy access to shopping, dining, and nightlife. The luxurious rooms and suites blend traditional Chinese elements with modern comforts, showcasing exquisite craftsmanship. Don’t miss the rooftop garden, where you can admire breathtaking views of the West Lake Music Fountain. Whether you’re unwinding in the Executive Lounge or relaxing by the indoor heated pool, this hotel promises an unforgettable stay!

This hotel redefines smart hospitality with its cutting-edge facial recognition system for seamless check-in and room access, plus robot delivery service for a contactless stay. Nestled in downtown Hangzhou, it offers easy access to West Lake and shopping districts. Rooms feature advanced noise-proofing for urban serenity, while diverse dining options span from authentic Chinese to Japanese cuisine. Perfect for both business and leisure, its versatile meeting spaces and recreation facilities (including kids' zones) ensure every need is met. A true blend of technology and warmth!

This hotel is the perfect blend of business and leisure! Enjoy executive floors and Crown Club VIP services with personalized attention, plus stunning city views and lake-view rooms. Facilities include a pool, sauna, and fitness center, along with versatile meeting rooms for any event. The location is super convenient, close to the subway and Jiuyan Bridge, with plenty of dining options nearby. The friendly front desk and delicious breakfast add to the experience. Whether for work or play, this is your ideal choice!

This hotel boasts a prime location just steps away from the West Lake UNESCO site, surrounded by shopping malls, restaurants, and entertainment venues for ultimate convenience. The thoughtfully designed rooms feature Serta mattresses for restful sleep, along with Dyson hairdryers and Nespresso machines for added comfort. Don't miss the 'Canopy Central' bar & restaurant serving delicious food all day, with evening DJ performances and craft cocktails for a vibrant atmosphere. Families love the kid-friendly menus and amenities, making it a top choice for travelers. The 24-hour front desk and free parking add to the hassle-free experience!

Located in the heart of Hangzhou, this hotel offers stunning views of the Grand Canal and is just steps away from Wulin Square and West Lake. With over 300 luxurious rooms featuring modern furnishings and premium bedding, your stay promises ultimate comfort. Four dining options serve Cantonese, Hangzhou cuisine, and Western dishes, ensuring a delightful culinary experience. Amenities include a swimming pool, fitness center, and meeting spaces, perfect for both business and leisure travelers. Its prime location near the subway makes exploring the city effortless. An ideal choice for your Hangzhou getaway!

This hotel is a perfect urban oasis with direct metro access—minutes to West Lake and Grand Canal. Its award-winning design blends luxury with smart features like floor-to-ceiling windows and UV-sanitized amenities. Families love the playzone and kid-friendly services, while business travelers appreciate the executive floors and 24/7 laundry. Unique touches: robot butlers, bike rentals, and even fishing permits! With soundproof rooms and ergonomic beds, it’s your home away from home in Hangzhou.

Dreaming of West Lake views in the heart of the city? This is your perfect choice! Floor-to-ceiling windows offer panoramic views of the lake, while rooms blend Eastern and Western aesthetics with Dyson hairdryers, JBL speakers, and luxurious rainforest showers. The 17th-floor lakeside restaurant serves fusion cuisine with stunning vistas of lotus-filled waters—a feast for both eyes and palate! Steps from shopping hubs and Lingyin Temple, it’s ideal for romantic getaways, family trips, or business stays. Robotic services and a gym add modern convenience.

Tucked away in Hangzhou's Shangcheng District, this all-suite boutique hotel blends 1930s charm with modern luxury. Its stone-gate alleys, Western-style villas, and colonial houses are pure Instagram gold! With a multi-function hall, wine cellar, and tearoom, it caters to both business and leisure. Spacious bathtubs and premium bedding ensure relaxation, while its prime location near subways and shopping makes it ideal for couples or business trips. Impeccable service and strict pandemic measures earned its title as a trendy gem!
See what other travelers say about Citizen Center Station - Exit E

I’ve long admired Wangzhuang, the iconic lakeside retreat near West Lake in Hangzhou, and finally had the chance to stay here during a Black Friday deal that felt like a steal. The moment I stepped in, I could tell this was something special—excellent service, top-notch dining, and an atmosphere that truly feels luxurious. The property is vast, with beautifully maintained lawns and trees. Since we visited right at peak season for maple and ginkgo foliage, the grounds were gently dusted with golden leaves, creating a magical, almost cinematic setting. Paths are clean and well-kept, making it easy to wander around for hours just taking photos and soaking in the scenery. We booked the daily 10 AM 'Wangzhuang Cruise' tour, which circles West Lake in about an hour. The boat itself is spotless, with comfortable upholstered seats, air-conditioned enclosed cabins, and panoramic glass windows that offer stunning views of both sides of the lake. I especially loved standing at the back deck to capture sweeping shots of the water and gardens—absolutely breathtaking. The highlight of the stay was the complimentary photography package. While one of the staff members from Hainan came across as rather abrupt and inflexible, the photographer, Mr. Song, and the makeup artist were incredibly kind, professional, and attentive. Their work brought out the best in our photos, and the final results were truly memorable. Overall, despite a minor hiccup, the experience exceeded expectations—this place deserves every bit of its reputation.

I was a bit nervous before my trip after reading so many reviews, and originally planned to book two rooms—luckily, I only ended up securing one. Still, I decided to give it a try and called the reservations team. I was connected with Miss Shao Linyang, who was incredibly helpful. Even though we couldn’t secure an additional room, she followed up promptly and made sure every step was communicated clearly. To my surprise, she upgraded my room and even left fresh fruit upon arrival. When I mentioned I’d be traveling with a child, she proactively arranged kid-friendly amenities, and the room came equipped with a mini-bar—thoughtful touches that really stood out. As a long-standing five-star property, the service level is consistently excellent. The location is unbeatable—right next to Wulin Night Market, and just a 10-minute walk to West Lake. On days when traffic restrictions made taxis hard to find, walking became the easiest option. Breakfast was generous in both variety and quality. Overall, this stay exceeded my expectations. A special thank you to Miss Shao for her professionalism and warm hospitality—it truly made all the difference.

My stay at Midtown Shangri-La Hangzhou was truly exceptional—far beyond my expectations. From the moment I walked in, the festive Christmas ambiance created a warm and welcoming atmosphere that instantly put me at ease. The room was immaculate, thoughtfully decorated with attention to detail, and incredibly comfortable—perfect for a relaxing getaway. Dining options were plentiful and of high quality, with breakfast and dinner both delivering excellent taste and presentation. But what truly stood out was the service. Every staff member was attentive, polite, and genuinely caring. They even surprised me with a small thoughtful gift—such a nice touch. Special mention to Mike Zhang (Zhang Xinggang), whose professionalism, kindness, and genuine warmth left a lasting impression. He made me feel seen and valued throughout my visit. Overall, the hotel excels in every aspect—location, facilities, cleanliness, and hospitality. It’s not just a place to stay; it’s an experience. I’ll definitely be coming back and highly recommend this gem to anyone visiting Hangzhou.

Staying at The East Hotel in Hangzhou was a fantastic experience overall. The location is very convenient—there are plenty of dining options right on the ground floor, and the subway station is just a short walk away, making it easy to explore the city. The suite was spacious, spotlessly clean, and beautifully designed with a unique theme that added character to the stay. The lobby itself is impressively large and stylish, with a modern aesthetic that sets the tone for the entire hotel. One standout feature is the self-service electric scooter rental kiosk at the entrance—perfect for travelers who want flexibility and freedom when getting around. I also want to give a special mention to Amy, who went above and beyond with her warm and attentive service—friendly, helpful, and always ready to assist. The value for money is excellent; you get a high-quality stay without breaking the bank. Definitely a place I’d recommend and return to.

Staying at Hangzhou Zhongwei Goethe Hotel was an absolute highlight of my trip to Hangzhou. The location is unbeatable—just a short walk from Hangzhou Railway Station (Chengzhan), and within easy reach of popular spots like Wuli Xiang and Qinghe Fang. I loved how quiet and well-lit the room was, with a stunning view of West Lake from the window—perfect for morning coffee or evening relaxation. The air conditioning and heating worked flawlessly, making the room comfortable no matter the weather. Breakfast was a real treat—plenty of options, fresh ingredients, and delicious flavors that catered to both local tastes and international palates. The staff were incredibly friendly and attentive, always ready to help with recommendations or assistance. From check-in to checkout, every interaction felt genuine and warm. This hotel offers incredible value and a truly memorable stay—I’d definitely come back without hesitation.

Staying at New Century Hotel Binjiang Hangzhou was a fantastic experience overall. The room was on a high floor, offering breathtaking views of the city skyline and the nearby river—especially stunning at night when the lights came on. The hotel’s interior design embraces a traditional Chinese aesthetic with elegant details throughout, creating a serene and inviting atmosphere. Located right in the heart of Binjiang District, it's incredibly convenient for both business and leisure travelers—just a short walk to shopping centers and public transit options. The buffet breakfast was impressive: wide variety, fresh ingredients, and well-prepared dishes from both local and international cuisines. Staff were friendly and attentive, making every interaction pleasant. The only minor issue was inconsistent hot and cold water pressure, possibly due to the building’s height, but it didn’t significantly impact the stay. All in all, this is a top-tier hotel with excellent value, and I’d definitely return.

My stay at Grand Metropark Hotel in Hangzhou exceeded all expectations! The concierge, Xiao Su, was incredibly attentive and proactive—she reached out before check-in with helpful tips and made sure everything ran smoothly during our visit. Any minor issues we had were addressed immediately and professionally, which truly made us feel valued. The hotel’s location is fantastic—just steps away from major attractions and local eateries, and public transport is super convenient. While some facilities show their age, the cleanliness and overall condition are excellent, and nothing detracted from the comfort of our stay. With such a great balance of value, service, and convenience, this hotel offers outstanding quality for the price. I’d definitely book here again on my next trip to Hangzhou.

Staying at Sofitel Hangzhou West Lake was hands down the best decision of my trip to Hangzhou. This luxury French-inspired property by Accor blends elegance and charm with the serene beauty of West Lake in a way that feels truly magical. The location is unbeatable—just cross the street and you’re at Yongjin Gate, with the lake just a short walk away. Within minutes, I was strolling past Leifeng Pagoda, Nan Shan Road, and Hefang Street, all within easy reach. Plus, the metro station is nearby, making it super convenient whether I wanted to explore or head out for a day trip. The rooftop garden was an absolute highlight—a panoramic 180-degree view of the lake, especially breathtaking at sunset when the water sparkled and the Chenghuangge Temple stood silhouetted against the sky. It’s a perfect spot for photos, no filter needed. The room itself was immaculate, kept clean and fresh throughout my stay. What really stood out was the complimentary tea service—real, high-quality Longjing tea from the local area, including fragrant osmanthus Longjing and Jiujiao Hongmei. Not just a bagged tea—authentic leaves, made with care. The service exceeded expectations from the moment I arrived. Staff were warm, welcoming, and efficient—front desk staff were quick and professional, while housekeeping team members greeted me with smiles in the hallway. The robot delivery system for room service was smooth and futuristic. Special shoutout to Xiao Shen, who called ahead to confirm my preferences and even followed up after check-out—such thoughtful personal touches. Dining was another standout. The breakfast at the Chaîne restaurant offered a fantastic mix of Western and Chinese options—from fresh fruit platters to hot dishes made right before your eyes. The afternoon tea on the ground floor was exquisite, with delicate pastries and a relaxed vibe. Happy hour meant non-stop refills on snacks and drinks, and the staff always had a smile and an attentive eye for detail. Every aspect—location, facilities, service, dining—was top-tier. This wasn’t just a hotel stay; it was an experience. I’ll definitely come back next time I visit Hangzhou, and I’d highly recommend this gem to anyone who wants to soak in the beauty of West Lake with a touch of Parisian flair.

We stayed at Lakeview Hotel Hangzhou during the New Year holiday with our family, and it was an absolutely wonderful experience. The hotel offers incredible value for money—so much more than we expected. Our hostess, Miss Yu Ying, went above and beyond with her warm and attentive service. We were greeted with fresh welcome fruits, complimentary toiletries for our child, and a little New Year gift—a sweet touch that made us feel truly special. The room was spotless, spacious, and featured a massive 2.4-meter bed—perfect for families with kids. Best of all, the location is unbeatable: right next to West Lake, with easy access to public transit and major attractions. Whether you're here for sightseeing or just relaxing, this hotel delivers on every level. Highly recommended—I’ll definitely be coming back.

Staying at this garden-style hotel right by West Lake was an absolute delight. The property is spread across several charming buildings, each with its own character, and it even has a private lake boat for guests to enjoy the scenic views from the water. The rooms are spacious and comfortably furnished, with excellent bedding that made for a restful night’s sleep. Staff were attentive and friendly, always ready to help without being intrusive. I appreciated having access to a self-service laundry room—perfect for longer stays. The Chinese restaurant served delicious, authentic dishes, and breakfast offered a great variety of options, from local dim sum to Western staples. Best of all? The back entrance leads straight to the lakeside walking path—ideal for morning strolls or evening walks under the soft glow of the lanterns. Whether you're here for sightseeing, relaxation, or just a quiet getaway, this place delivers on every level. Highly recommended.

Tucked away in the heart of the city, this hotel is a true sanctuary. The location is perfect—just a short walk to all the must-see spots, so you can maximize your time exploring without wasting it on transit. The staff at the front desk greeted us with warm smiles that instantly melted away any travel fatigue. The room was immaculate—so clean it almost smelled like sunshine—and every detail felt thoughtfully designed. From the plush bed to the well-stocked amenities, everything was top-notch and truly comfortable. Strolling through the serene, beautifully landscaped surroundings made me feel like time had slowed down just for me. This stay wasn’t just good—it was unforgettable. A perfect 10/10, and I’ll be back without hesitation.

This was my first stay at a hotel right by West Lake, and every moment of the trip was flawless. From check-in to checkout, everything ran smoothly and was handled with genuine care. The staff were consistently warm and attentive—always smiling, always ready to help. The view from the room is absolutely breathtaking: directly facing West Lake, with the musical fountain just steps away. Waking up to that scenery, especially in the morning light, felt like a dream. The room itself was spotless, well-maintained, and fully equipped with modern amenities. I loved the thoughtful touches—comfortable bedding, excellent air quality, and quiet surroundings. Facilities like the gym, indoor pool, and dining options were top-notch and made the stay even more enjoyable. This place truly delivers on luxury and comfort without feeling overpriced. If you're visiting Hangzhou, this is definitely where I’d book again.
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