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Hotels with Family-Friendly Selection Near Citizen Center Station - Exit E
Start your Hangzhou adventure at Citizen Center Subway Station-Exit E! This bustling hub is surrounded by modern architecture and vibrant commercial areas. Just a short walk takes you to the Hangzhou Grand Theatre and Citizen Center Square, where dazzling light shows illuminate the night. Don't miss the upscale restaurants and quirky cafes nearby - even the station's artistic interior design is worth admiring during your metro ride!
Feng Qi Chao Ming·The Dragon
This hotel offers executive-level luxury! Nestled by the ancient moat of Hangzhou, it blends modern elegance with wellness, perfect for discerning travelers. Rooms feature floor-to-ceiling windows with views of the city’s past and present, plus premium bedding and designer toiletries for ultimate relaxation. The rooftop boasts a heated pool and gym, while kids love the play area—great for families. Its prime location near the subway makes exploring West Lake or reaching the airport a breeze. With attentive service, friendly staff, and even robot assistants, every detail is thoughtfully curated.
The East Hotel
This hotel is a delightful surprise! Located at the heart of Wulin & Hubin twin business districts, it offers easy access to West Lake and the Grand Canal. The smart cloud technology enhances your stay with convenience and comfort. Rooms feature Hangzhou silk and Egyptian cotton, along with a complimentary minibar and snacks for a cozy touch. The 16㎡ dry-wet separated bathroom with a rainforest shower is pure luxury! Kids will love the children's play area and family cinema. Enjoy a breakfast feast with freshly prepared European, Asian, and local Hangzhou delicacies—truly an unforgettable experience!
New Century Hotel Binjiang Hangzhou
This is a perfect oasis in the bustling city, just a 5-minute walk from the subway station with superb transportation links! The rooms feature traditional Chinese aesthetics, elegant and spacious, offering stunning views of the city and the Qiantang River. The hotel boasts a top-floor view restaurant, fitness center, and laundry room, catering to both business and family travelers. Nearby, you’ll find shopping malls like StarLight International Plaza and Longfor Paradise Walk, making dining and shopping a breeze. Highly recommended for families with kids, thanks to the children’s meals and play area, plus excellent pandemic protection measures for a worry-free stay!
Grand Metropark Hotel
This hotel is perfect for both business trips and family vacations! Located by the West Lake, it offers unbeatable convenience with nearby metro access and shopping districts, plus valet parking and 24-hour front desk service. The design blends Eastern and Western styles, featuring an elegant lobby and cozy rooms with free WiFi. Enjoy diverse cuisines at its celebrity-chef restaurants, or unwind at the outdoor pool and spa. With G20 Summit hosting experience, it guarantees top-notch service for meetings or leisure stays!
Lakeview Hotel Hangzhou
This hotel boasts an unbeatable location just steps away from West Lake, with stunning night views! Perfect for both business and family trips, featuring a kids' playground and multilingual services to keep the little ones entertained. Choose from various rooms, including lake-view suites that offer a romantic panorama of the lake. Dine at the rooftop restaurant savoring authentic Hangzhou cuisine while enjoying the scenic lake view—truly poetic! With 24-hour front desk and free parking, convenience is guaranteed!
Pagoda Hotel Hangzhou West Lake Wulin
Nestled in Hangzhou's bustling Wulin Square, this design hotel blends artistic aesthetics with urban convenience, just steps from the metro to West Lake. Its Me-time Space rooms bathe in natural light, while the Go-to Coffee serves 75 varieties of hearty breakfasts. Perfect for couples, families, or business trips, the multi-functional lounge offers co-working spaces and specialty Aussie-style coffee. With a gym, meeting rooms, and kid-friendly amenities, every detail caters to your ideal stay.
Pagoda Hotel Hangzhou Binjiang
This design hotel is a hidden gem in Binjiang! Wake up to panoramic Qiantang River views through floor-to-ceiling windows, with luxurious imported bedding making you feel like sleeping on clouds. The art-filled lobby and smart rooms showcase chic aesthetics, while complimentary mini-bar and all-day dining add delightful touches. Perfectly located - just 3mins walk to metro, easily accessing West Lake and CBD. Its multi-functional spaces are a game-changer: from self-service laundry and fitness center to business facilities and kids' zone, catering to both business travelers and families. Don’t miss the free parking and 24/7 concierge for a hassle-free stay!
Zhongshan West Lake Hotel Hangzhou
Dreaming of West Lake views in the heart of the city? This is your perfect choice! Floor-to-ceiling windows offer panoramic views of the lake, while rooms blend Eastern and Western aesthetics with Dyson hairdryers, JBL speakers, and luxurious rainforest showers. The 17th-floor lakeside restaurant serves fusion cuisine with stunning vistas of lotus-filled waters—a feast for both eyes and palate! Steps from shopping hubs and Lingyin Temple, it’s ideal for romantic getaways, family trips, or business stays. Robotic services and a gym add modern convenience.
Mumian Hangzhou·The Unbound Collection By Hyatt
This hotel is your perfect choice by the Qiantang River! Located in Qiantang Century City, it’s seamlessly connected to the subway and MixC Shopping Mall, making travel a breeze. Designed by a renowned Australian team, it blends Hangzhou’s history with Jiangnan charm, offering 270-degree river views from rooms and event spaces—watch the tides by day and neon lights by night! With pool, fitness center, and family-friendly amenities, it’s ideal for both leisure and business. Enjoy robot service, 24-hour front desk, and stay 5 nights, get 1 free—book now!
Hangzhou Jiubao Passenger Transport Center puyan hotel
This hotel is a perfect choice for family trips! Featuring a kids' play area and children's amenities, your little ones will have a blast. Rooms are equipped with smart voice assistants and smart toilets, plus a 65-inch TV for ultimate comfort. The location is super convenient, close to the subway, making it easy to get around. There's also a fitness center and laundry room to meet all your needs. At night, you can enjoy the stunning view of Jiuyan Bridge, adding a touch of romance to your stay. Whether for family vacations or business trips, this is the place to be!
Guoshou Narada Grand Hotel
This hotel is the perfect blend of business and leisure! Located in the heart of Qianjiang New Town, rooms offer stunning views of the Qiantang River. Whether you're staying in the executive floors or family-friendly rooms, the facilities are top-notch, including a pool and fitness center, perfect for both business travelers and families. Close to the subway, it's super convenient to get around, and at night, you can enjoy the Jiuyan Bridge night view, a dream for photos! Plus, there's a stay 5 nights, get 1 free promotion—don't miss out!
Zheda Yuanzheng Lanshe Hotel (Hangzhou Xihu Hefang Street)
This is truly a perfect blend of art and convenience! Located in the heart of Hangzhou, it's just a short walk to Hefang Street and other popular attractions, with direct metro access for ultimate ease. The Republic-era style design, paired with smart home features and 24-hour butler service, ensures a comfortable and seamless stay. Families will love the kids' play area and child-friendly amenities. Don’t miss the Jiuyanqiao night view—it's simply magical! With great value for money, it’s the ideal choice for your Hangzhou getaway!
Zhejiang Hotel
Ren He Hotel
A hidden gem by West Lake! This hotel is nestled in the hub of Hubin Pedestrian Street, just a 2-minute walk to the iconic lake. Immerse yourself in the elegant Song Dynasty ambiance, complete with a Hangzhou-themed library and café in the lobby – perfect for culture lovers! Packed with family-friendly perks like a kids’ play zone, 24/7 front desk, and even robot service, it’s a seamless stay. The staff are warm, nearby eateries are endless, and the subway is steps away. Ideal for family trips or business stays – every detail shines!
Merchant Marco Hotel
This elegant European-style hotel is perfectly located near West Lake, just a few minutes' walk from the subway station, making transportation a breeze! The Italian-inspired design exudes romance and sophistication. Rooms are equipped with smart toilets and sterilizers, plus luxurious bedding for ultimate comfort. Traveling with kids? No problem! The hotel offers a children's play area and kid-friendly meals to keep them entertained. Relax at the Mediterranean Café or savor authentic Chinese cuisine at Shangdu Chinese Restaurant. Whether for business or leisure, this hotel is your perfect choice!
Nade ShiJia
This hotel boasts a prime location in the city center, just a short walk from Wulin Square and West Lake Cultural Square, with easy access to West Lake and Wulin Fashion Street. The unique olive-shaped design and Jiangnan-style decor create a charming atmosphere. Rooms are well-equipped with modern amenities like VOD systems. Perfect for family trips or business travel, it offers 24-hour front desk and airport transfers. Enjoy delicious breakfast, excellent service, and facilities like a fitness center and tea room—everything you need for a comfortable stay!
Zancheng Hotel (Hangzhou Xihu Boulevard)
This hotel is perfect for both families and business travelers! Located in Hangzhou’s lakeside hub, it’s just a stroll away from West Lake and Hefang Street, with easy access to Metro Lines 1 & 5. The hotel boasts 388 stylish rooms, a kids’ play area, and a mahjong room for fun. Enjoy free parking, 24/7 front desk, and thoughtful services like valet parking and airport transfers. The breakfast is delicious, and the area is packed with local snacks and near Southern Song Imperial Street. With a 4.6 rating, it’s a great value—don’t miss out!
Lizhengmen Hotel
This hotel boasts an excellent location, nestled near Wu Mountain and surrounded by the historic Hefang Street, offering a perfect blend of local charm and convenience. With soundproof rooms and 24-hour front desk service, it’s ideal for families, couples, and business travelers alike. Enjoy amenities like a kids’ play area, tea house, and multi-function halls, plus airport transfers for hassle-free travel. Whether you’re exploring the Song Dynasty culture or savoring authentic Hangzhou cuisine, this hotel is your gateway to an unforgettable experience!
Dongpo Hotel
This boutique hotel by West Lake is a perfect choice for your stay! Just a few minutes' walk to the Hubin Yin Taill IN77 shopping district, where you can enjoy shopping and dining. The hotel offers various lake-view rooms with stunning scenery right from your window. Facilities like 24-hour front desk, laundry service, and car rental make it ideal for both family trips and business travel. The attentive service and clean environment have earned high praise from guests. Plus, children's amenities are available, making it a great pick for families!
West Lake Vishwa Resort
This hotel is perfectly positioned in the heart of West Lake! Wake up to picturesque lake views that change beautifully with the weather. With free parking and valet service, it's incredibly convenient. Each room overlooks serene gardens, offering both privacy and poetic charm. The breakfast spread is delightful, featuring local specialties like West Lake vinegar fish - kids will love it too! Whether for family trips, business meetings, or romantic getaways, this pet-friendly oasis ticks all the boxes.
Traveler Reviews
See what other travelers say about Citizen Center Station - Exit E
Feng Qi Chao Ming·The Dragon
Staying at this hotel in the heart of Hangzhou was an absolute delight. Just a short walk from West Lake, it’s perfectly positioned for exploring the city without hassle. The room was spotlessly clean and very comfortable—bed was cozy, and I slept like a baby. Check-in was quick and friendly, with staff going the extra mile to explain all the room amenities. The 18th-floor pool and gym are fantastic—great views, well-maintained, and super convenient. Breakfast was outstanding: a wide variety of options, fresh ingredients, and attentive service. Every detail felt thoughtfully designed. This was one of the best stays I’ve had in China—excellent value, great location, and top-tier hospitality. I’d definitely come back if I ever visit Hangzhou again.
The East Hotel
Staying at The East Hotel in Hangzhou was a fantastic experience overall. The location is very convenient—there are plenty of dining options right on the ground floor, and the subway station is just a short walk away, making it easy to explore the city. The suite was spacious, spotlessly clean, and beautifully designed with a unique theme that added character to the stay. The lobby itself is impressively large and stylish, with a modern aesthetic that sets the tone for the entire hotel. One standout feature is the self-service electric scooter rental kiosk at the entrance—perfect for travelers who want flexibility and freedom when getting around. I also want to give a special mention to Amy, who went above and beyond with her warm and attentive service—friendly, helpful, and always ready to assist. The value for money is excellent; you get a high-quality stay without breaking the bank. Definitely a place I’d recommend and return to.
New Century Hotel Binjiang Hangzhou
Staying at New Century Hotel Binjiang Hangzhou was a fantastic experience overall. The room was on a high floor, offering breathtaking views of the city skyline and the nearby river—especially stunning at night when the lights came on. The hotel’s interior design embraces a traditional Chinese aesthetic with elegant details throughout, creating a serene and inviting atmosphere. Located right in the heart of Binjiang District, it's incredibly convenient for both business and leisure travelers—just a short walk to shopping centers and public transit options. The buffet breakfast was impressive: wide variety, fresh ingredients, and well-prepared dishes from both local and international cuisines. Staff were friendly and attentive, making every interaction pleasant. The only minor issue was inconsistent hot and cold water pressure, possibly due to the building’s height, but it didn’t significantly impact the stay. All in all, this is a top-tier hotel with excellent value, and I’d definitely return.
Grand Metropark Hotel
My stay at Grand Metropark Hotel in Hangzhou exceeded all expectations! The concierge, Xiao Su, was incredibly attentive and proactive—she reached out before check-in with helpful tips and made sure everything ran smoothly during our visit. Any minor issues we had were addressed immediately and professionally, which truly made us feel valued. The hotel’s location is fantastic—just steps away from major attractions and local eateries, and public transport is super convenient. While some facilities show their age, the cleanliness and overall condition are excellent, and nothing detracted from the comfort of our stay. With such a great balance of value, service, and convenience, this hotel offers outstanding quality for the price. I’d definitely book here again on my next trip to Hangzhou.
Lakeview Hotel Hangzhou
We stayed at Lakeview Hotel Hangzhou during the New Year holiday with our family, and it was an absolutely wonderful experience. The hotel offers incredible value for money—so much more than we expected. Our hostess, Miss Yu Ying, went above and beyond with her warm and attentive service. We were greeted with fresh welcome fruits, complimentary toiletries for our child, and a little New Year gift—a sweet touch that made us feel truly special. The room was spotless, spacious, and featured a massive 2.4-meter bed—perfect for families with kids. Best of all, the location is unbeatable: right next to West Lake, with easy access to public transit and major attractions. Whether you're here for sightseeing or just relaxing, this hotel delivers on every level. Highly recommended—I’ll definitely be coming back.
Pagoda Hotel Hangzhou West Lake Wulin
This stay at Pagoda Hotel Hangzhou West Lake Wulin was truly exceptional—every detail felt thoughtfully crafted. The breakfast experience stood out the most: a diverse spread ranging from local flavors to international dishes, all prepared with care and flavor. Even during peak times, food was plentiful and replenished quickly—no need to worry about missing out on favorites. The staff truly went above and beyond; warm smiles, proactive assistance, and genuine hospitality made us feel welcome from the moment we arrived. It’s rare to find such attentive service that feels personal rather than scripted. We stayed in a twin room with two 1.5-meter beds, and the layout was smart and spacious—perfect for a family of four. The bedding was soft, the ambiance cozy, and the overall rest quality excellent. This wasn’t just a hotel stay—it was a memorable experience where comfort, attention to detail, and heartfelt service came together seamlessly. Highly recommend for anyone seeking a truly special stay in Hangzhou.
Pagoda Hotel Hangzhou Binjiang
Staying at Pagoda Hotel Hangzhou Binjiang was an absolute delight. The room was immaculate, with a subtle and soothing fragrance that instantly put me at ease. The minimalist design is both modern and calming, creating a perfect retreat after a busy day. Staff were professional and attentive throughout — check-in was smooth, housekeeping efficient, and special shoutouts to Xiao Shan and Xiao Yu for their warm, thoughtful service. As a returning guest from previous stays at other Jun Ting properties, I was pleasantly surprised by the complimentary room upgrade and a charming little Hangzhou fridge magnet as a keepsake — such a sweet touch! The attention to detail and genuine hospitality make this hotel stand out. Highly recommend for anyone visiting Hangzhou, and I’ll definitely be back.
Zhongshan West Lake Hotel Hangzhou
Staying at Zhongshan West Lake Hotel in Hangzhou was an absolute delight. The facilities are impressive—especially the bathtub in the room, which made for a perfect evening soak after a long day of exploring. The cleanliness is outstanding; from the moment you step into the lobby, everything feels fresh and well-maintained. It truly has that five-star ambiance, and considering the quality, it’s one of the best value options in its category. But what really stood out was the service—the security staff greeted me warmly right at the entrance, even helping with the door. The front desk team was patient, friendly, and attentive. Plus, the housekeeping staff went above and beyond, making sure every corner was spotless. This level of care throughout the stay made all the difference. I’ll definitely be returning.
Guoshou Narada Grand Hotel
If I had known how great this hotel was, I wouldn’t have stayed at the Conrad next door. The room was spacious, brand new, and impeccably clean—every detail felt thoughtfully designed. The views were stunning, especially at night when the city lights came alive. Location-wise, it’s incredibly convenient—just steps away from dining, shopping, and public transit. Everything you’d want is within walking distance, making it perfect for exploring Hangzhou without hassle. They even offered fresh fruit upon arrival—a nice touch that made the stay feel extra special. Honestly, if I didn’t have to leave, I’d have extended my stay by two more nights. This is definitely my top pick for future visits to Hangzhou—would book again in a heartbeat.
Zheda Yuanzheng Lanshe Hotel (Hangzhou Xihu Hefang Street)
Staying at Zheda Yuanzheng Lanshe Hotel was a fantastic experience. Located just steps away from Hefang Street and the historic Southern Song Imperial Street, it’s incredibly convenient for exploring Hangzhou’s cultural heart. The room was clean, comfortable, and well-maintained—simple but functional, fitting perfectly for a cozy, no-frills stay. The staff were warm and helpful throughout our visit. What stood out most was the unbeatable value for money in this area of West Lake. A minor note: the metal door in the bathroom has a strong chemical smell, and the handle design could be sharper—could use a bit of refinement to avoid accidental scratches. But honestly, these small issues don’t take away from the overall great impression. I’d definitely book here again when visiting Hangzhou.
Zhejiang Hotel
The overall experience was excellent, especially the concierge and luggage service right at the entrance—very attentive and helpful. The location is super convenient, just a short subway ride away, making it easy to explore downtown Hangzhou. I stayed on the 7777th floor, and the room itself was top-notch. However, one minor downside: when I went up to check out the buffet area in advance, the front desk operator seemed unfriendly, and the staff member who greeted me had a clearly unenthusiastic expression—almost as if I’d interrupted something. It felt a bit awkward, like being brushed off, even though I was only there to preview the space. That said, since I already purchased a 5-visit pass that isn’t refundable, I had to accept it. Still, kudos to the customer service team—they were consistently thoughtful, responsive, and professional throughout my stay. With their support, it’s easy to overlook the small bump in the process. Overall, the hotel delivers great value, and I’d definitely consider returning.
Merchant Marco Hotel
Staying at Marco Hotel in Hangzhou (West Lake branch) was such a unique and memorable experience. The entire hotel is thoughtfully themed around Marco Polo, with charming details throughout the lobby and rooms that transport you into his adventurous world. One of the highlights? The rooftop terrace—on a clear day, you can see sweeping views of West Lake stretching into the distance. It’s perfect for sunset moments or just relaxing with a drink. The staff were incredibly friendly and attentive, especially the front desk agent, Miss Xiao Yuan, who went above and beyond to make sure every need was met. Her warm hospitality really made a difference. Rooms are clean, well-maintained, and come with bathtubs—ideal after a long day exploring Hangzhou’s sights. The location is convenient, close to public transit, and overall, the value for money is outstanding. A truly delightful stay.
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