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Dreams Tulum Resort & Spa
The resort overall was an excellent experience—beautiful setting, great location, and friendly staff. However, there were a few areas that could use improvement. Several restaurants only opened on a rotating basis, with just two available daily, so we couldn’t try all the dining options. That said, it’s disappointing for a property of this caliber. More concerning was the cleanliness issue near our room—guests from the adjacent unit kept ordering meals, and leftover food was left in the hallway for days. A fork remained on the stairs for four full days with no one picking it up. The poolside snack bar served burgers and light bites for one day but was completely closed for two others while we were at the pool. Instead of service, we found scattered food remnants where birds were feeding, and no staff appeared to clean up. Only late in the afternoon did someone show up to collect the trash—but they didn’t even wipe down the counters or clean the grills. These lapses are hard to overlook for a resort that markets itself as top-tier. Despite these shortcomings, the rest of the stay was fantastic. With tighter operational oversight, this place could easily be flawless.
Villas H2O
Staying at Villas H2O in Tulum was an absolute delight. The private villa-style accommodation felt spacious and cozy, with a perfect balance between comfort and intimacy. The room was spotless, the bed incredibly comfortable—perfect for a good night's sleep. What stood out most was the location: just a short walk from downtown Tulum, making it easy to explore local restaurants, shops, and attractions. The value for money is outstanding—this place offers a premium experience without the premium price. I’d highly recommend it to anyone visiting Tulum looking for a peaceful yet convenient stay. Would definitely come back.
Maison Tulum
This hotel is absolutely charming—feels like a peaceful little oasis surrounded by lush greenery. The location is perfect: just a short walk from the ADO bus station and right in the heart of Tulum’s vibrant area, with plenty of shops and restaurants nearby. My room was thoughtfully equipped with a comfy bed, ample space for luggage, a small table with chairs, a mini kitchenette, a smart TV, reliable hot water, air conditioning, and free filtered water. The manager, Guillermo, went above and beyond—he took time to help me check bus and train schedules, even stored some of my belongings while I visited another city for a few days before returning for my last night in Tulum. I also loved the on-site café; the coffee was rich and aromatic, and the breakfast was fresh and delicious. This place truly stood out for its warmth, convenience, and attention to detail. I’d happily stay here again and recommend it to anyone visiting Tulum.
16Tulum
Absolutely stunning place! The property is immaculate and perfect for escaping the winter gloom of January. I was especially impressed by the spacious open kitchen and the beautifully designed pool area—ideal for soaking up the sun. The staff were incredibly attentive, professional, and discreet, making the whole experience feel truly relaxing and rejuvenating. Every detail was thoughtfully considered, and it’s clear they prioritize guest comfort. This isn’t just a stay—it’s a retreat. Highly recommended for anyone looking to unwind in a serene, stylish setting.
Casa Don Diego
Charles and Stéphane made us feel right at home with their warm hospitality. The room was spacious, clean, and well-equipped—plus, the little private terrace with a hammock was perfect for relaxing in peace. Breakfast was generous and varied, especially the homemade jams and honey harvested on-site—so fresh and delicious! The location is ideal: just a short walk to the main street leading into Tulum, and there’s a supermarket nearby for essentials. Everything you need is within reach, making it super convenient for exploring the area. This place offers such great value and charm—definitely a highlight of our trip, and we’d happily return.
Mak Tulum Luxury Condo Hotel at Aldea Zama, Tulum
I wouldn't recommend this property. The access code provided for the lockbox didn't work, and when I tried reaching out to the contact person, they never responded. It was only after contacting another representative from the same company that I finally got help. Communication throughout the entire process was poor and frustrating. Additionally, the listing is misleading—advertising proximity to the beach, but in reality, it's quite far away. The unit itself is very small for the price, making it feel overpriced and not worth the money. Overall, a disappointing experience with little value for what you pay.
Coco Hacienda Tulum - Adults Only
Coco Hacienda Tulum is an absolute gem nestled right in the heart of Tulum, offering a serene escape from the bustling city. The property feels like a tropical paradise—lush gardens, pristine pools, and beautifully maintained facilities create a truly relaxing atmosphere. I highly recommend staying in one of the palapas—they’re spacious, private, and perfect for couples seeking intimacy. Everything about the stay was exceptional: comfortable beds, huge bathrooms with jetted tubs, ample parking, and complimentary bikes to explore the area. But what truly sets this place apart is the staff—their warm, attentive service is second to none. Special thanks to Elíseo, Christian, Felipe, Manuel, and the entire team for making our experience so memorable. They go above and beyond to ensure every guest feels welcomed and cared for. The beach is just a 5km drive away, where you can enjoy some of the most popular beach clubs in the area. With its peaceful vibe, incredible hospitality, and unbeatable location, this is 100% worth it. A must-visit for anyone looking for a tranquil yet vibrant retreat in Tulum.
Playa las Palmas
I absolutely love the food here—every dish is delicious, and I can't get enough of the hibiscus margarita! The staff are incredibly friendly and always going the extra mile to make your stay enjoyable. I come back every chance I get, and I’d highly recommend trying the menu items—they’re all fantastic. What really stands out is the dedicated kids’ area; it’s a huge plus if you're traveling with family. My kids had a blast, and I could relax knowing they were safe and entertained. The location is perfect—close to the beach and just a short ride into Tulum town. This place offers an unbeatable mix of great food, warm hospitality, and family-friendly amenities. Definitely a top pick for anyone looking for a memorable getaway.
Central Park Resort & Spa Tulum
Staying at Central Park Resort & Spa Tulum was an absolute highlight of our trip to Tulum. The location is perfect—easy to reach by public transit and tucked away in a peaceful yet convenient area. What truly made the experience unforgettable was the guided tour led by Jason. He’s not just knowledgeable about the local history and culture—he’s passionate, engaging, and genuinely invested in making your visit meaningful. His insights went beyond the usual highlights, offering thoughtful tips for exploring the city on our own. We’ve traveled extensively, and Jason ranks among the best guides we’ve ever had. The attention to detail, warmth, and authenticity he brought to the tour elevated the whole experience. This resort isn’t just a place to stay—it’s a gateway to discovering Tulum’s soul. Highly recommended for anyone looking for a genuine, memorable escape.
Our Habitas Tulum - Adults Only
My stay at Our Habitas Tulum was absolutely incredible—truly one of the most memorable experiences I've had. The service went above and beyond in every way; every staff member was warm, attentive, and genuinely committed to making your visit special. A huge thank you to Hannibal at the front desk for his thoughtful hospitality, and to Andres for the breathtaking breathwork and sound journey session—I felt completely rejuvenated afterward. This was my third time staying with Habitas, and it’s clear why I keep coming back. The atmosphere is serene, the setting is magical, and the attention to detail is unmatched. If you're looking for a peaceful, authentic escape that truly nourishes the soul, this is the place. I’ll definitely be returning and recommending it to everyone I know.
Azulik
Azulik is a perfect retreat for couples seeking a romantic and Instagram-worthy getaway. Nestled in a serene, artistic setting near Tulum, the property offers an intimate atmosphere with stunning design and breathtaking views. The minimalist yet luxurious rooms blend seamlessly with nature, creating a peaceful escape. Stargazing at night is pure magic—truly unforgettable. While it’s a bit off the beaten path, the location feels secluded and private, making it ideal for those wanting to disconnect. The vibe is effortlessly cool, and every detail feels intentional. If you're looking for a unique, memorable experience, this place delivers on all fronts.
Kore Tulum Retreat and Spa Resort - Adults Only
I’ve always worked my way up from 3-star stays to luxury hotels over the years, and this past weekend trip was no exception—especially since I was being mindful of post-Christmas spending. That’s why I decided to take a chance on Kore Tulum Retreat despite all the negative reviews online. Honestly, those one-star ratings feel completely unfair. The rooms were spacious, spotlessly clean, and incredibly comfortable. The location offered stunning sea views and a peaceful vibe—perfect for unwinding. I only had breakfast since I love exploring local spots, so I can’t speak much to the overall food quality. But the staff were excellent: as soon as I sat down, my coffee was poured. Once they noticed I tipped, I never had to wait in line for my omelets—haha! The real highlight was Victor, the front desk concierge. He looked like he stepped out of a Mexican soap opera and was consistently kind, helpful, and attentive. When I checked out with a late flight, he remembered I loved biking and let me keep my access bracelet until my shuttle arrived. That small gesture made a big difference. Yes, English-speaking staff were limited—something I experienced throughout Tulum—but it wasn’t unique to this property. If judged by strict AAA standards, this place might earn a 3–3.5 star rating, but most booking platforms would likely give it a solid 4. It’s not a Hyatt, but it delivers great value for what you get. Don’t let the one-star reviews scare you off—this is a genuinely nice stay if you’re looking for a calm, adults-only retreat with good service and a lovely ocean outlook.
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