Tulum/Great Plateform Top Hotel Picks
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| # | Hotel | Stars | Rating | Reviews | Distance |
|---|---|---|---|---|---|
| 1 | Dreams Tulum Resort & Spa | ★★★★★ | 3.7 | - | 4.95 km |
| 2 | CASONA TULUM | ★★★★★ | - | - | 5.6 km |
| 3 | Mereva Tulum | ★★★★ | 4.4 | - | 6.91 km |
| 4 | Nerea Tulum | ★★★★ | 4.2 | - | 6.55 km |
| 5 | 6BR Luxury Penthouse: Rooftop Pool & Bathtub | ★★★★ | 4.4 | - | 3.78 km |
| 6 | Kuukum Tulum Hotel | ★★★★ | 4.5 | - | 3.82 km |
| 7 | Kore Tulum Retreat and Spa Resort - Adults Only | ★★★★ | 3.6 | 1 | 3.53 km |
| 8 | Urbano by Sundara | ★★★★ | 4.6 | - | 4 km |
| 9 | Naay Tulum Curamoria Collection | ★★★★ | 4 | - | 3.96 km |
This is an all-inclusive paradise perfect for families! With a private beach and two outdoor pools, kids can enjoy the water park and playground, while adults relax at the spa or golf course. There are 9 restaurants and 7 bars to satisfy every craving. Rooms are spacious with private balconies for stargazing. Whether it’s snorkeling, diving, or beach volleyball, there’s plenty to keep you entertained!
This Mediterranean-style hotel is the perfect choice for a family getaway! Located right by the beach in Tulum, just a 1-minute drive from Manatí Cenote, it offers convenience and luxury. With childcare services and a kids' playground, parents can relax at the spa or hit the fitness center. The pool, zip line, and water sports equipment will keep the little ones entertained for hours. Unwind at the bar or enjoy a delicious meal at the restaurant. The rooms are spacious and cozy, featuring espresso machines and LED TVs, making you feel right at home.
See what other travelers say about Great Plateform
The resort overall was an excellent experience—beautiful setting, great location, and friendly staff. However, there were a few areas that could use improvement. Several restaurants only opened on a rotating basis, with just two available daily, so we couldn’t try all the dining options. That said, it’s disappointing for a property of this caliber. More concerning was the cleanliness issue near our room—guests from the adjacent unit kept ordering meals, and leftover food was left in the hallway for days. A fork remained on the stairs for four full days with no one picking it up. The poolside snack bar served burgers and light bites for one day but was completely closed for two others while we were at the pool. Instead of service, we found scattered food remnants where birds were feeding, and no staff appeared to clean up. Only late in the afternoon did someone show up to collect the trash—but they didn’t even wipe down the counters or clean the grills. These lapses are hard to overlook for a resort that markets itself as top-tier. Despite these shortcomings, the rest of the stay was fantastic. With tighter operational oversight, this place could easily be flawless.
Our four-night stay at Kuukum Tulum Hotel was absolutely delightful. The property’s design is stunning—modern yet deeply rooted in the jungle vibe, creating a serene and immersive atmosphere. The apartment was cozy and thoughtfully furnished, making it feel like a true retreat. The staff went above and beyond to make us feel welcome, always attentive without being intrusive. What stood out most was the peaceful, secluded setting surrounded by lush greenery—perfect for unwinding and reconnecting with nature. The jungle concept isn’t just a theme; it’s an experience that truly enhances every moment spent here. From the quiet mornings to the starlit evenings, everything felt intentional and calming. Highly recommend this hidden gem for anyone seeking a tranquil, authentic getaway in Tulum.
I’ve always worked my way up from 3-star stays to luxury hotels over the years, and this past weekend trip was no exception—especially since I was being mindful of post-Christmas spending. That’s why I decided to take a chance on Kore Tulum Retreat despite all the negative reviews online. Honestly, those one-star ratings feel completely unfair. The rooms were spacious, spotlessly clean, and incredibly comfortable. The location offered stunning sea views and a peaceful vibe—perfect for unwinding. I only had breakfast since I love exploring local spots, so I can’t speak much to the overall food quality. But the staff were excellent: as soon as I sat down, my coffee was poured. Once they noticed I tipped, I never had to wait in line for my omelets—haha! The real highlight was Victor, the front desk concierge. He looked like he stepped out of a Mexican soap opera and was consistently kind, helpful, and attentive. When I checked out with a late flight, he remembered I loved biking and let me keep my access bracelet until my shuttle arrived. That small gesture made a big difference. Yes, English-speaking staff were limited—something I experienced throughout Tulum—but it wasn’t unique to this property. If judged by strict AAA standards, this place might earn a 3–3.5 star rating, but most booking platforms would likely give it a solid 4. It’s not a Hyatt, but it delivers great value for what you get. Don’t let the one-star reviews scare you off—this is a genuinely nice stay if you’re looking for a calm, adults-only retreat with good service and a lovely ocean outlook.
The entire experience at Naay Tulum Curamoria Collection was absolutely outstanding. From the moment we arrived, the staff went above and beyond to make us feel welcome—attentive, friendly, and genuinely caring. The food was incredible, fresh, and beautifully presented, with a perfect blend of local flavors. The property itself is stunning, with elegant design and lush tropical surroundings that create such a peaceful atmosphere. Watching the sunset from the terrace was pure magic—unforgettable. Everything about this place feels intentional and special. It’s an ideal spot for family getaways or relaxing trips with friends. We couldn’t recommend it more highly. If you’re looking for authentic luxury and heartfelt hospitality in Tulum, this is the place.
This is hands down the most incredible jungle hotel I've ever stayed at—no exaggeration. The moment you step onto the property, you're immersed in a serene, lush tropical paradise. Free bikes and kayaks let you explore the surrounding rainforest and crystal-clear waters at your own pace, and the cenote adventure tours are unforgettable. While there's only one restaurant nearby (and prices are a bit on the high side), the food quality and setting make it worth it—especially dining by the pool at sunset. The whole experience feels special, authentic, and deeply relaxing. If you're looking for a peaceful retreat with a touch of adventure, this place delivers everything. I’d come back in a heartbeat.
This place is pure magic from the moment you arrive. Special thanks to Mr. Clemente for his warm welcome and for making every day unforgettable. The entire staff goes above and beyond, always attentive and thoughtful—truly exceptional service. This was hands down my best vacation ever, and I’m already planning my return. The restaurant is absolutely incredible—top-quality food with flavors that linger in memory. The rooms are stunning, spotlessly clean, and beautifully designed. Dining here with a view of the surroundings at night? Absolutely dreamy. Every detail feels intentional, creating an experience that’s truly unforgettable. I can’t recommend this place enough—and yes, I’m already thinking about coming back. Thank you for making our getaway so magical!
This place is absolutely breathtaking—the photos don’t even come close to capturing the calm and serenity I felt the moment I stepped in. The pool area is stunning, with a cozy poolside restaurant and spa just steps away. I did yoga one morning at sunrise in the yoga tower, and it was such a peaceful, rejuvenating experience. Every evening, I’d unwind in the outdoor tub—it was pure bliss. And the best part? There’s a private cenote tucked behind the property, only for guests, offering a truly magical escape. My only wish was that the restaurant stayed open for dinner on nights when I didn’t feel like leaving the property. But honestly, that’s just a tiny detail. This stay was unforgettable—highly recommend for anyone seeking peace, beauty, and a touch of paradise.
The Secrets Tulum Resort and Beach Club has a promising concept, but the reality falls short in several areas. The main pool area feels more like a kiddie splash zone than a functional lounge space—more for kids than adults. Drinks served at the on-site bars don’t match the quality expected from a Secrets property, which is disappointing given the brand’s reputation. The beach club experience is also hindered by long transfers—expect to spend 30 to 60 minutes just getting there and back, which cuts into relaxation time. Overall, it feels more tailored to younger travelers looking for a vibrant, casual vibe rather than a refined, relaxing escape. If you’re okay with the commute and don’t mind a less polished atmosphere, it still offers a unique tropical setting. But if comfort and seamless service are priorities, this might not be the best fit.
The overall stay at the hotel was absolutely delightful. The staff were incredibly attentive and friendly, the food was excellent, and the facilities were beautifully designed with a great vibe. The only minor downside is that getting out for dinner or exploring nearby areas requires a car, and transportation options in Tulum can be quite expensive. That said, once you're inside the property, everything you need is right there—so it's easy to just relax and enjoy the experience. If you're looking for a peaceful, well-run retreat with top-notch service and charm, this place is definitely worth considering.
I absolutely love the food here—every dish is delicious, and I can't get enough of the hibiscus margarita! The staff are incredibly friendly and always going the extra mile to make your stay enjoyable. I come back every chance I get, and I’d highly recommend trying the menu items—they’re all fantastic. What really stands out is the dedicated kids’ area; it’s a huge plus if you're traveling with family. My kids had a blast, and I could relax knowing they were safe and entertained. The location is perfect—close to the beach and just a short ride into Tulum town. This place offers an unbeatable mix of great food, warm hospitality, and family-friendly amenities. Definitely a top pick for anyone looking for a memorable getaway.
The location couldn’t be better—just steps from downtown Tulum, perfect for exploring the area on foot or hopping on a quick ride. Samy at reception was truly exceptional—friendly, attentive, and made us feel right at home from the moment we arrived. The hotel itself is gorgeous, with a calm, inviting atmosphere and excellent security that gave us peace of mind throughout our stay. The only minor downside was a small charge for makeup left on the towels, but honestly, it’s such a tiny detail and the overall experience far outweighs it. If you’re looking for a stylish, safe, and centrally located spot in Tulum without sacrificing comfort, this place is a top pick. Highly recommend!
Staying at Azura Boutique Hotel was an absolute delight, especially the two-bedroom apartment which felt like a spacious home away from home. From the moment we walked in, the air-conditioned living area welcomed us with generous space—two sofas and a large dining table for six fit perfectly into this open, airy room. The TV worked flawlessly, and I appreciated being able to plug in my USB device. Free Wi-Fi was strong and reliable throughout our stay. Both bedrooms were comfortably air-conditioned, with plush beds and pillows that made for excellent sleep. Each room came with its own en-suite bathroom featuring powerful showers and 24-hour hot water—no cold surprises here. There’s also a well-stocked vanity with extra toiletries, a chest of drawers, and a built-in wall unit with ample storage for clothes and luggage. Even better, there’s an additional drawer space for anything else you might bring along. Plus, fresh towels, clean bedding, and a safe were provided—storage wasn’t an issue at all. The kitchen is fully equipped if you want to cook or self-cater: gas stove, fridge, microwave, plates, cutlery, cups, and a coffee machine with complimentary pods and tea bags delivered daily. Though a kettle would’ve been nice, everything else was top-notch. What really stood out was the daily cleaning—towels, linens, soaps, shampoos, toilet paper, lotions, and kitchen surfaces were all refreshed every day. My son and his girlfriend stayed in the smaller one-bedroom unit (no kitchen), but it was still very spacious and well-appointed with AC, Wi-Fi, TV, mini-fridge, coffee machine, and even a fold-out sofa bed when needed. The hotel’s location is unbeatable—just 200 meters from Tulum’s main street, with a local Oxxo store right across the road. The rooftop features two charming little plunge pools and is the only designated smoking area—perfect for relaxing with a drink while enjoying the view. Staff spoke limited English but were always friendly and eager to help, whether arranging taxis or planning excursions. Yes, the price is on the higher side—around £170–200 per night for the two-bedroom, and £140–150 for the single bedroom—but honestly, it was worth every penny. This place feels special, thoughtfully designed, and incredibly well-maintained. I’d highly recommend it to anyone looking for comfort, privacy, and a touch of luxury in Tulum.
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