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Traveler Reviews

See what other travelers say about IRO

HG*M‍4‍2‍4‍4‍7‍*‍*‍*‍*
HG*M‍4‍2‍4‍4‍7‍*‍*‍*‍*

Holiday Inn Shanghai Nanjing Road

Staying at Holiday Inn Shanghai Nanjing Road was an absolute delight! The staff, especially Violet and Leo at the front desk, were incredibly warm, attentive, and went above and beyond to make our visit memorable. From check-in to check-out, their professionalism and kindness made us feel truly welcomed. The room was spotless, quiet, and comfortably furnished—perfect for a relaxing stay after a day exploring the city. The location is unbeatable: stepping out the window, you’re greeted by the vibrant energy of Nanjing Road Pedestrian Street, with its dazzling lights and bustling atmosphere. We visited during New Year’s Day, and the festive vibe added extra magic to the experience. This hotel offers excellent value and convenience in one of Shanghai’s most iconic areas. I’d absolutely choose this property again on any future trip to Shanghai.

HG*M‍4‍2‍3‍3‍2‍2‍*‍*‍*‍*
HG*M‍4‍2‍3‍3‍2‍2‍*‍*‍*‍*

The Langham Shanghai Xintiandi

Staying at The Langham Shanghai Xintiandi was an absolute delight from start to finish. The location is unbeatable—right in the heart of Xintiandi, with shopping, dining, and trendy cafés just steps away. I loved how easy it was to explore the city on foot or by metro. The lobby design is stunning—modern yet warm, and the evening live music added such a nice touch to the atmosphere. The staff were incredibly welcoming and professional; special shoutout to Nancy, who went above and beyond with her friendly service and attention to detail. Every aspect of the stay exceeded expectations—cleanliness, room comfort, amenities, and overall ambiance were all top-notch. It’s rare to find such a high standard of service combined with a vibrant urban setting. This hotel offers exceptional value for money and truly delivers on its promise. I’d absolutely recommend it to anyone visiting Shanghai—and I’ll definitely be back.

HG*M‍6‍4‍7‍0‍7‍6‍*‍*‍*‍*
HG*M‍6‍4‍7‍0‍7‍6‍*‍*‍*‍*

Shanghai Miller Villa Hotel

Staying at Shanghai Miller Villa Hotel felt like stepping into a fairy tale—rich in history and charm from the moment you walk in. The exterior might not scream 'new and flashy,' but inside, everything has that timeless elegance of old-money quality—the bedding was incredibly comfortable, making for a restful night's sleep. Even small details like the hairdryer, flooring, and seating had a refined, classic touch. Breakfast was simple but satisfying, and the short castle tour offered surprising insights and fun facts. I did have a slight disappointment with the terrace, but the front desk made up for it by giving me a little magnet as a thoughtful gift. Honestly, I couldn’t ask for more—this place strikes the perfect balance between heritage, comfort, and genuine hospitality. Would absolutely return.

HG*v‍i‍v‍i‍a‍n‍f‍i‍r‍s‍t
HG*v‍i‍v‍i‍a‍n‍f‍i‍r‍s‍t

Shanghai Xujiahui A.T.HOUSE Jia Di Hotel

Walking out of the metro station and turning the corner brings you right to the door—super convenient. The hotel is just steps away from Xujiahui Cathedral and Xujiahui Library, with luxury shopping hubs like Hongkong Plaza and Meiluo City nearby. If you're heading to Shanghai Stadium or Sports Arena for a concert, it's only one stop on the metro—or even easier, a short walk or bike ride away. This A.T.HOUSE property has that modern art vibe I love. The second-floor afternoon tea lounge and late-night dining spot are both stylish and inviting. The pastries are delicious, and the chicken soup wontons as well as the pork-filled dumplings are seriously satisfying. I was originally booked into a room type that wasn’t available yet, but the team kindly upgraded me to a Premium Suite—huge upgrade in space, view, and design. Everything felt thoughtfully curated. I ordered fresh fruit platters after my concert, and they arrived at my door in no time. The bedding was incredibly comfortable, and the service throughout was top-notch. Even at check-out, they handed me a lovely souvenir—a large record-shaped biscuit box that’s both cute and tasty. If there’s another concert in town, this will be my go-to hotel again.

HG*M‍5‍0‍7‍2‍0‍3‍*‍*‍*‍*
HG*M‍5‍0‍7‍2‍0‍3‍*‍*‍*‍*

The PuLi Hotel and Spa

My first trip to Shanghai this year was absolutely perfect, thanks to the recommendation from a friend who insisted I stay at The PuLi Hotel and Spa. From the moment I arrived, I could tell this place was special. The location is unbeatable—everything from the Bund to Nanjing Road and even Disneyland is just minutes away by subway or taxi. The French restaurant on the second floor is exceptional—elegant, delicious, and worth every penny, especially for a romantic dinner or a memorable celebration. Kevin from the concierge team went above and beyond, suggesting some amazing local Shanghainese eateries that were both authentic and affordable—definitely a highlight of the trip. Belle from the guest relations team gave us a warm, personalized tour of the hotel, sharing fascinating details about its design and amenities. It felt less like checking in and more like being welcomed into a home. Service was attentive without being intrusive, and every detail exuded sophistication. If you're looking for a luxurious yet genuinely welcoming stay in Shanghai, this is it—10/10, would book again in a heartbeat.

HG*R‍e‍n‍y‍u‍n‍y‍a‍n
HG*R‍e‍n‍y‍u‍n‍y‍a‍n

Radisson Collection Hotel,Xing Guo Shanghai

I’ve passed by this hotel countless times while commuting, always dreaming of staying here—and finally made it happen. The moment I stepped into the grand lobby with its soaring ceiling and dazzling crystal chandelier, I knew this was going to be special. The property sits on nearly 60,000 square meters of private garden, making it feel like a hidden European estate right in the heart of bustling Shanghai. From the very first greeting, the service was exceptional—Esther from front desk went above and beyond: upgraded our room, offered a two-hour late check-out without hesitation, and even shared her WeChat for easy communication. That kind of personal touch is rare. Breakfast was an absolute highlight—huge variety, beautifully presented. From freshly steamed dim sum and handmade noodles to a wide selection of breads, oatmeal, fresh fruit, yogurt, and even ice cream, every detail was thoughtfully curated. But what truly stole the show was the garden. Lush green lawns, mature trees casting dappled sunlight, historic buildings nestled among foliage—perfect for quiet strolls or Instagram-worthy shots. Every corner feels like a scene from a film. The pool is clean and refreshingly salty—almost like swimming in the sea! Plus, there are two hot tubs nearby, perfect for unwinding. The changing rooms are spacious, with full amenities including a sauna, steam room, and even a lounge area with TV where you can just lie back and relax. This might be the most comfortable five-star experience I’ve ever had. Security staff were friendly and attentive throughout, adding to that welcoming, home-away-from-home feeling. It was an unforgettable New Year’s getaway—serene, elegant, and utterly luxurious.

HG*6‍3‍1‍0‍0‍1‍*‍*‍*‍*
HG*6‍3‍1‍0‍0‍1‍*‍*‍*‍*

Okura Garden Hotel Shanghai

Staying at Okura Garden Hotel Shanghai was an absolute delight. Located just off Huaihai Middle Road, it's literally steps away from Xianxia South Road Metro Station, making access to all major attractions super convenient. You can easily walk to People's Square, Nanjing Road Pedestrian Street, The Bund, Jing'an Temple, Wukang Road, Song Qingling Residence, Sun Yat-sen’s Former Home, Tianzi Fang, and even the Shanghai Natural History Museum or Cai Yuanpei’s Former Residence—all within a pleasant walking distance. Along the way, you’ll pass charming old shikumen homes, cozy cafes, boutique shops, and historic landmarks, making every stroll feel like a little adventure through Shanghai’s soul. The hotel’s lush garden on the south side is a peaceful retreat—perfect for unwinding in the middle of the bustling city. While some facilities show their age, everything is well-maintained and blends beautifully with Shanghai’s classic charm. Service is exceptional—attentive, thoughtful, and clearly influenced by Japanese hospitality standards. Even the hallway has that subtle, calming Japanese aesthetic. Breakfast is a highlight too, offering authentic Japanese touches like natto and miso soup, alongside a wide variety of other options. It’s rare to find such a well-balanced mix of location, atmosphere, service, and comfort. This place truly delivers on every level—highly recommended for anyone looking to experience the heart of Shanghai the right way.

HG*訪‍客
HG*訪‍客

Mandarin Oriental Pudong Shanghai

Staying at Mandarin Oriental Pudong Shanghai was absolutely perfect — truly flawless! We were celebrating our 10th wedding anniversary, and the hotel surprised us with a delicious cake and a beautifully presented fruit platter. The attention to detail made the moment even more special. We booked the Riverview Executive Suite, and it lived up to every expectation — spacious, elegant, and offering breathtaking views of the Huangpu River, especially at night. Every staff member we met was incredibly attentive, polite, and genuinely warm, making us feel like VIP guests throughout our stay. From check-in to check-out, everything was seamless and thoughtful. We’ve already planned our next trip to Shanghai just to enjoy the autumn foliage — the ginkgo and red leaves are calling! If you're looking for an unforgettable experience in Shanghai, this is the place to stay. I’ll definitely be back.

HG*M‍3‍0‍7‍0‍3‍8‍*‍*‍*‍*
HG*M‍3‍0‍7‍0‍3‍8‍*‍*‍*‍*

Park Hyatt Shanghai

My wife and I stayed at Park Hyatt Shanghai for one night, and it was an absolutely delightful experience. The room was spacious and impeccably clean, with a modern design that felt both luxurious and calming. Everything was brand new—especially the smart toilet, which added a nice touch of convenience. The café on the 87th floor is a real gem; sitting there with a view of the Huangpu River was unforgettable. Special thanks to Ms. Zhou Liping, who went above and beyond with her warm and attentive service—always checking in, helping out, and making us feel truly cared for. The front desk staff were equally welcoming and efficient, creating a seamless check-in experience. From start to finish, the level of hospitality was outstanding. It’s rare to find such genuine warmth and attention to detail. We left feeling completely at home, and we’ll definitely be back. Highly recommend this hotel to anyone visiting Shanghai.

HG*f‍l‍y‍_‍m‍e‍_‍t‍o‍_‍t‍h‍e‍_‍m‍o‍o‍n
HG*f‍l‍y‍_‍m‍e‍_‍t‍o‍_‍t‍h‍e‍_‍m‍o‍o‍n

Pullman Shanghai Xuhui

We decided to check in a day early for our kid’s performance at the hotel’s banquet hall on New Year's Eve, avoiding potential traffic stress. From the moment we arrived, the front desk had already prepared our room—so thoughtful and efficient! The staff went above and beyond, even providing earplugs when asked. Our room on the 16th floor was spacious and well-designed with a business-friendly vibe—comfortable bed that made for a great night’s sleep, and a bathroom with clear separation between wet and dry areas, plus a relaxing bathtub. Since we had a late checkout due to the event, we were pleasantly surprised to get complimentary parking—no extra hassle. Breakfast and lunch were both enjoyed at the hotel restaurant. The breakfast buffet offered a good variety and consistent quality, while lunch was equally satisfying. Everything was smooth, convenient, and genuinely enjoyable. This stay exceeded expectations—perfect for families or business travelers looking for comfort and reliability. Highly recommended.

HG*M‍2‍6‍6‍8‍5‍1‍*‍*‍*‍*
HG*M‍2‍6‍6‍8‍5‍1‍*‍*‍*‍*

InterContinental Shanghai Ruijin

Staying at InterContinental Shanghai Ruijin was an absolute delight from the moment I stepped into the grand lobby. The towering chandelier and intricate floor design immediately made a stunning impression—elegant and timeless. Breakfast was incredibly generous and delicious, with a wide variety of fresh options. My room in the Executive Tower was spacious, comfortable, and beautifully appointed, with a serene atmosphere that made it feel like a true retreat. What stood out most was the exceptional service—especially Martin, Yang Jie, and Tang Jiazhen at the Executive Lounge front desk, who were attentive, friendly, and always ready to help. Wu Feifei at the main lobby also delivered top-notch hospitality. The lush greenery throughout the property added a peaceful touch, making the whole experience even more relaxing. With such a high standard of comfort, service, and ambiance, I’d definitely return without hesitation.

HG*M‍2‍3‍7‍3‍6‍0‍*‍*‍*‍*
HG*M‍2‍3‍7‍3‍6‍0‍*‍*‍*‍*

The Peninsula Shanghai

Staying at The Peninsula Shanghai during Christmas with my son was an unforgettable experience. From the moment we walked in, we were greeted by a massive, stunning Christmas tree that set the perfect festive mood. Every corner of the hotel was beautifully decorated—so much thought went into the details. What truly blew me away was being upgraded to a spacious suite for free, even though I booked a standard king room. The room was luxurious, quiet, and incredibly comfortable, with thoughtful touches like kids’ welcome gifts. The staff were warm, attentive, and went the extra mile to make our stay special. It felt more like a holiday retreat than just a hotel visit. With such exceptional service, attention to detail, and a magical Christmas atmosphere, this wasn’t just a stay—it was an experience. I’ll definitely be back, and I’d highly recommend it to any family looking for a memorable getaway.

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