Mall 21

Frequently Asked Questions

Everything you need to know about Mall 21

Hotel Casa de las Estrellas is a top choice for families, located just a 5-minute walk from Mall 21. The hotel features kid-friendly rooms, an indoor pool, and complimentary parking. Inspired by Bogotá’s colonial architecture, each room offers floor-to-ceiling windows overlooking the lush courtyard of the mall complex. Guests can enjoy freshly prepared breakfast at the on-site restaurant, "La Bodega," which highlights local flavors. For best availability and exclusive perks, book through the HopeGoo platform.

Yes! Just a 300-meter stroll from Mall 21 along Avenida El Dorado leads to Café del Museo, a hidden gem nestled within an art space. Known for its hand-roasted Andean coffee, this boutique café also showcases ceramics and textiles crafted by local artists. It often hosts weekend pop-up exhibitions and live music performances, creating a vibrant community vibe. Located just a 7-minute walk from nearby hotels, it's perfect for a relaxed afternoon break.

The Hotel Plaza de las Américas, located adjacent to Mall 21, offers a complimentary shuttle service every hour to key cultural sites including the National Museum, Gold Museum, and San Felipe Church. Front desk staff provide multilingual maps and transit guides to assist with itinerary planning. Additionally, the Portal de Las Américas Metro station is just a 4-minute walk away, offering quick access to downtown via the city’s light rail system. All transportation details are available on the HopeGoo platform for seamless trip coordination.

Hotel Mirador Bogotá is a prime spot for night photography, featuring 360-degree floor-to-ceiling windows in its top-floor suites that offer panoramic views of Mall 21’s illuminated façade and the city skyline. The rooftop terrace provides free hot beverages and guided stargazing sessions, making it perfect for couples and photography enthusiasts. The hotel also collaborates with local visual artists to project interactive light installations in the lobby, enhancing the immersive atmosphere. Just a 3-minute walk from the mall, it’s an ideal vantage point for capturing Bogotá’s glittering nights.

Hotel La Casona del Sur is a boutique hotel blending heritage charm with modern elegance, offering private city tours led by local historians who share deep insights into Bogotá’s colonial legacy and neighborhood stories. Tours include hidden alleys, antique markets, and off-the-beaten-path eateries, customizable to half-day or full-day formats. The hotel also features a literary lounge and private wine cellar for quiet retreats. All experiences are curated through the HopeGoo platform, guaranteeing quality and safety.

Hotel Jardín de las Estrellas is a sustainable boutique hotel designed around green living, featuring rooftop garden terraces and indoor courtyard water features. Each room includes a private balcony planted with native Colombian flora, creating a serene urban oasis. The central courtyard, bathed in natural light and accompanied by gentle water sounds, serves as a peaceful retreat. The hotel also hosts regular gardening workshops and meditation sessions, allowing guests to connect deeply with South American nature. Just a 5-minute walk from Mall 21, it blends convenience with holistic wellness.

Stay at Hotel Palacio del Saber, home to El Sabor de la Sierra, a restaurant specializing in Andean regional dishes like Patacones and Aji de Gallina, using ingredients sourced directly from local farms. With an open kitchen design, guests can watch chefs prepare meals in real time. Every Friday features the "Bogotá Table Night", where travelers dine alongside local families, fostering cultural exchange. The hotel also provides free dining maps highlighting hidden culinary gems off the tourist trail. All experiences are bookable via the HopeGoo platform.

Traveler Reviews

See what other travelers say about Mall 21

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Four Seasons Hotel Casa Medina Bogota

The entire staff at Four Seasons Hotel Casa Medina Bogotá went above and beyond—every single interaction was warm, professional, and genuinely welcoming. Leidy handled my check-in and check-out with such ease and charm that it felt more like visiting a friend’s home than staying in a luxury hotel. Her attention to detail and friendly demeanor made the whole experience seamless. My driver, Ferney, was exceptional—knowledgeable about the city, always punctual, and happy to share local insights along the way. The location is perfect for exploring Bogotá, and the atmosphere inside the hotel feels both elegant and inviting. This isn’t just a place to stay—it’s an experience you’ll want to repeat. I’m already planning my next visit.

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Grand Hyatt Bogota

Staying at Grand Hyatt Bogotá was an absolutely excellent experience. The location is fantastic—just a short metro ride from the city center, with great access to restaurants, shops, and attractions. The hotel itself is spotless and well-maintained, with a warm and welcoming atmosphere. From the moment we arrived, staff were attentive and friendly, even offering a welcome drink upon check-in—a nice touch. The room was spacious, comfortable, and beautifully designed, with a plush bed that made for a restful night’s sleep. Noise insulation was impressive—perfect for unwinding after a long day. The bathroom was modern, with excellent water pressure and a well-thought-out wet/dry separation. Breakfast was a highlight—diverse options including local Colombian specialties and classic Western choices, all fresh and delicious. Overall, the service, comfort, and attention to detail make this hotel stand out. I’d definitely stay here again on my next trip to Bogotá.

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DoubleTree by Hilton Bogota Salitre ar

I've stayed here multiple times, and it never disappoints. The hotel is incredibly close to the airport—just a short ride away, making it perfect for business travelers who value convenience. I feel safe knowing there's a police station right next door. Nearby, Gran Estacion Mall offers a wide variety of dining options, so you don't need to go far for great meals. My room had an amazing view of the city skyline at night—sparkling lights, bustling streets, and a vibrant atmosphere. It's not just about location and comfort; the overall experience is consistently excellent. Definitely my top pick when visiting Bogotá.

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Hilton Bogota Corferias

My stay at the Hilton Bogota Corferias was absolutely fantastic—everything exceeded my expectations. The hotel’s location is unbeatable, literally right across from the convention center, making it incredibly convenient for business travelers or anyone attending events. The facilities are top-notch: clean, modern, and well-maintained. Room quality is excellent, with great soundproofing so you can sleep peacefully even in a bustling city. Cleanliness stands out—especially impressive for Colombia, where standards can vary. The lobby has a stylish, contemporary vibe with ambient lighting and even DJ sets in the evenings, giving it a vibrant urban feel. Staff were friendly, attentive, and went above and beyond to help with anything I needed. Their professionalism and patience truly made the experience memorable. If you're visiting Bogotá for work or leisure, this hotel offers outstanding value and comfort. Highly recommended!

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JW Marriott Hotel Bogota

My recent stay at the JW Marriott in Bogotá was made truly unforgettable by Ignacio Benítez Chicote, the restaurant manager who greeted me with genuine warmth from the moment I arrived. His hospitality stood out not just for its attentiveness but for the deep passion he clearly has for crafting exceptional guest experiences. He personally curated a local breakfast that was both flavorful and culturally authentic—highlighted by a rich Colombian soup made with 23 regional ingredients. The variety of creative canapés added a delightful touch, elevating the whole morning experience. What truly sets Ignacio apart is his dynamic approach to service: he goes beyond standard hospitality by offering meaningful insights into Colombian cuisine and culture. It’s rare to encounter someone so dedicated to sharing their heritage through food. I left feeling not just satisfied, but genuinely inspired. Thank you, Ignacio, for such a memorable and heartfelt welcome—I truly appreciate your dedication and wish you continued success in your journey.

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Hilton Bogota

Staying at the Hilton Bogota was a fantastic experience—true to the Hilton brand I’ve come to love. The room was spotless, spacious, and very comfortable with a great bed that made for a restful night’s sleep. Location-wise, it’s unbeatable—just a short walk from the city center and close to public transit, making it easy to explore everything Bogotá has to offer. The breakfast was impressive: a good mix of international options with an unexpected highlight—warm porridge! That little touch really stood out, especially for someone used to Asian-style morning meals. The coffee was excellent too—rich, aromatic, and perfectly brewed. Bonus: there’s a BYD dealership right across the street, which is convenient if you’re interested in electric vehicles. Overall, this hotel delivers on comfort, convenience, and thoughtful details. Highly recommend for both business and leisure travelers looking for a reliable, high-quality stay.

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Hotel de La Opera

Staying at Hotel de La Opera was absolutely perfect—without a doubt the best hotel in Bogotá I've ever experienced. The location is unbeatable, just a short walk from the city center and surrounded by great restaurants, shops, and cultural spots. My room was spacious, impeccably clean, and incredibly comfortable—great bed, quiet environment, and excellent air conditioning. The staff went above and beyond with their warm hospitality, even helping me arrange transportation and offering a little welcome gift. Every detail felt thoughtfully considered. If you're visiting Bogotá, this hotel should be your top choice. A truly memorable stay with outstanding value.

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Embassy Suites by Hilton Bogotá Rosales

Staying at the Embassy Suites by Hilton Bogotá Rosales was an absolutely fantastic experience. From the moment I arrived, everything felt seamless and welcoming. The location is excellent—just a short walk from public transit and close to shopping areas, restaurants, and local attractions. My room was spacious, clean, and beautifully designed with modern touches. The bed was incredibly comfortable, making it easy to get a good night's rest. I especially appreciated the complimentary breakfast each morning—freshly prepared, with a great variety of options including hot dishes, fruits, and pastries. The staff went above and beyond with their friendly and professional service. Check-in and check-out were smooth, and they even offered help with luggage. High-speed Wi-Fi worked perfectly throughout my stay, and the bathroom had a smart dry-wet separation design. Every little detail made me feel at home. This hotel truly exceeded my expectations. I’ll definitely be booking here again on my next trip to Bogotá and highly recommend it to anyone looking for comfort, convenience, and value.

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Casa Legado

Casa Legado is one of my top picks among boutique hotels in Bogotá—so much thought put into every detail, spotless rooms, and genuinely warm hospitality. From the moment I arrived, the staff made me feel welcome, and they even sent me a personalized app with local tips and hidden gems to explore around the city. It’s like having a friendly local guide at your fingertips. My favorite room, The Alejandro, was spacious, stylish, and full of character—perfect for relaxing after a day of sightseeing. The attention to detail, from the thoughtful amenities to the quiet, cozy vibe, really sets this place apart. If you're visiting Bogotá, don’t miss staying here—it’s an unforgettable experience that truly delivers on comfort, charm, and value.

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Hyatt Place Bogota Convention Center

Staying at Hyatt Place Bogota Convention Center was an excellent choice for my trip to Colombia. The service was outstanding—friendly, professional, and always willing to help. The breakfast buffet offered a great variety of fresh options, with local flavors that added a nice touch. I was traveling solo, and this hotel provided the perfect balance of comfort, convenience, and safety. It’s located just a short distance from both the airport and the main bus station, making travel arrangements super easy. The rooms are clean, modern, and well-maintained, giving a brand-new feel throughout. Plus, the neighborhood feels secure, which made me comfortable even during evening walks. Overall, the value for money is fantastic. I’d definitely stay here again and recommend it to anyone visiting Bogotá.

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Hotel Rosales Plaza

I've stayed here twice now, and each time I'm even more impressed. The location is perfect—just a short walk from the city center and easily accessible by metro. The room was spacious and comfortable, with plenty of room to move around, which made my stay so much more enjoyable. What really stood out was the complimentary drinks upon arrival—they added a nice touch to the experience. The breakfast soup was a real highlight; it had just the right flavor for my taste, and I could tell it was thoughtfully prepared. Staff are friendly and attentive, and the overall value is outstanding. If I’m ever in Bogotá on business again, this will be my first choice. Highly recommended!

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Bs Rosales Hotel

Staying at Bs Rosales Hotel in Bogotá was an absolute delight. The breakfast was a highlight—each day brought fresh, varied dishes with authentic local flavors, from warm arepas to rich Colombian coffee, making every morning a treat. The hotel’s location is excellent: safe, central, and within walking distance of great restaurants and attractions. I especially appreciated how easy it was to explore the city without relying on taxis or long commutes. For the price, the value for money is outstanding—comfortable rooms, friendly staff, and a peaceful atmosphere. It’s clear this place is designed for travelers who want convenience, quality, and authenticity without overspending. I’ll definitely be returning.