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Step into White Horse Lake Anime Plaza and dive into a 2D wonderland! This hub for anime lovers boasts giant character statues at every turn, with endless photo spots. Don't miss the weekend cosplay events that bring explosive energy to the square. Hunt for limited-edition merch in anime-themed shops, and stay for the dazzling night projection mapping show that transforms buildings into animated masterpieces!
Nestled by the picturesque Xianghu Lake, this hidden gem is the ultimate getaway! Surrounded by lush mountains and serene waters, every room features floor-to-ceiling windows and a private balcony with breathtaking views. Traveling with kids? No worries! The children's playground, kids' pool, and family-friendly amenities will keep them entertained for hours. Unwind in the hot spring or indulge in a spa treatment, then take a leisurely stroll by the lake under the stunning night sky. Whether it's a family vacation or a romantic escape, this place has it all!
Dreaming of a nature-immersed getaway with the family? This resort blends adventure and luxury seamlessly! Kids adore the water park and petting zoo, while adults unwind at the tea lounge or try surfing lessons. Overlooking the 4A-rated Xianghu Lake, rooms feature eco-chic designs—some with balconies framing mountain vistas. Family perks shine: think kids’ meals, playrooms, and even pet-friendly policies. Fancy something unique? Book a treetop villa or stargazing pod for unforgettable moments. With 24/7 service and lakeside views, it’s a top-rated escape (4.9/5) for both play and pampering.
This hotel is the perfect getaway! Nestled at the foot of Leifeng Pagoda, it offers breathtaking lake views and a panoramic vista of North and South Peaks and Baochu Pagoda. With pool, kids' play area, and executive lounge, it’s ideal for families or couples. The attentive service includes airport transfers, making travel hassle-free. Rooms are spacious and clean, featuring unique designs, and you can unwind with tea in the tea house. Don’t miss the stunning garden architecture and Jiuyan Bridge night views—perfect for Instagram!
This hotel is a perfect choice for family trips! Nestled near Hangzhou Paradise and Xiang Lake, you can easily access Water Park and Lanan Apple Park right at your doorstep—kids will love it! Unwind at the Yunman Hot Spring surrounded by lush greenery for ultimate relaxation. The rooms feature fun themed designs, especially the immersive family suites that’ll keep the little ones entertained. With top-notch meeting halls and banquet venues, it’s ideal for business or weddings. Enjoy attentive service, friendly staff, great value, plus free parking and valet service for hassle-free stays!
This hotel is the perfect choice for family trips and business travel! Nestled in the White Horse Lake Ecological Creative City, it offers stunning lake views and a serene environment. The facilities are top-notch, including a pool, fitness center, and tea room, plus robot service for a high-tech touch. The rooms are spacious and comfortable, with especially cozy bedding. Dining is a delight with five restaurants serving creative international cuisine, and the breakfast is highly praised. Whether you're hosting a wedding, conference, or just bringing the kids for fun, this place has it all. With attentive service, friendly front desk, and great value, don't miss out on this experience!
This hotel is perfect for both business trips and family vacations! Located in the heart of Qiantang Century City, it offers stunning views of the Qiantang River and easy access to the subway. The hotel boasts executive floors, non-smoking rooms, and 24-hour front desk, along with thoughtful amenities like robot service and dry cleaning. Spacious rooms range from 42 to 180 square meters, all equipped with modern comforts. Chinese and Western restaurants serve global cuisines, while the lobby lounge features a classic ambiance and sky garden—perfect for relaxing. With its professional team and top-notch facilities, it’s ideal for both meetings and getaways.
Looking for an escape from the hustle and bustle of the city? This is the perfect spot for you! Nestled by the picturesque Xianghu Lake, with stunning views of mountains and water, this hotel offers private terrace rooms where you can immerse yourself in nature’s tranquility. Enjoy top-notch amenities like hot springs, swimming pools, and spa treatments for ultimate relaxation. Traveling with kids? No problem! The children’s playground and kids’ pool will keep them entertained for hours. Love exploring? Take a leisurely stroll by Xianghu Lake or wander through the serene bamboo forests and gardens. Business travelers will appreciate the meeting rooms and business center. Book now for a perfect getaway!
Nestled in Xianghu National Tourist Resort, this hidden gem blends theatrical culture with modern design, offering understated luxury at every turn. The lush gardens and lake views create a serene backdrop, while kids love the playground and pool. Couples can unwind with spa treatments and lakeside strolls. With easy access to museums and historic sites, it’s the perfect getaway for families and culture seekers alike!
Nestled by Xianghu Lake, this garden resort is your perfect getaway in Hangzhou! Dive into the pool, stroll through instagrammable courtyards, and enjoy stay 5 nights, get 1 free. Whether for meetings, weddings, or pure relaxation, 24/7 front desk and multilingual staff got you covered. Traveling with kids? Children's amenities are ready! Sip cocktails at the bar or hit the gym at dawn – your dream vacation starts here!
Nestled at the foot of Yuhuang Mountain, this luxury garden villa offers a perfect blend of nature and culture, with the West Lake to the north and the Qiantang River to the south. Featuring Cantonese cuisine and seafood delicacies, the hotel is inspired by Song Dynasty aesthetics, offering spaces for fragrance blending, guqin playing, and flower appreciation. Ideal for mountain retreats, eco-tourism, weddings, or meetings, it boasts a 4.8 rating and proximity to the subway, making it a top choice for your Hangzhou stay.
Looking for a pet-friendly getaway that’s also perfect for kids? This lakeside retreat offers a unique blend of RVs, tents, and cabins, creating an unforgettable camping experience. With stunning lake views, a barbecue area, and a children’s playground, there’s fun for everyone! The service is impeccable, facilities are top-notch, and even the breakfast will delight you. Whether it’s a family trip, a romantic date, or a friends’ gathering, this place has it all. Don’t miss out!
Located in the heart of Binjiang District, this hotel is close to the Binjiang Government and Hangzhou International Expo Center, offering a prime location. With executive floors and non-smoking rooms, it caters to both business and leisure travelers. Enjoy the convenience of 24-hour front desk and valet parking. Nearby amenities include Longfor Paradise Walk shopping mall, and the subway Line 1 is just 700 meters away. The hotel features a fitness center, multi-function hall, and laundry service, perfect for both work and relaxation. Delicious breakfast and attentive service make it a top recommendation!
This hotel is perfectly positioned in the heart of West Lake! Wake up to picturesque lake views that change beautifully with the weather. With free parking and valet service, it's incredibly convenient. Each room overlooks serene gardens, offering both privacy and poetic charm. The breakfast spread is delightful, featuring local specialties like West Lake vinegar fish - kids will love it too! Whether for family trips, business meetings, or romantic getaways, this pet-friendly oasis ticks all the boxes.
This hotel is the perfect choice for your Hangzhou trip! With a prime location just steps from the subway station and close to Longfor Paradise Walk and Qiantang River viewing platform, it’s ideal for shopping and enjoying night views. The hotel boasts top-notch facilities, including a fitness center and children’s play area, making it great for families. The rooms are stylish, with comfortable bedding, and services like laundry and 24-hour front desk ensure all your needs are met. The breakfast and nearby snacks are delicious, offering great value for money. Highly recommended!
This hotel is the perfect blend of business and leisure! Located in the heart of Qianjiang Century City, just an 8-minute walk from the subway station, it offers unbeatable convenience. Rooms feature floor-to-ceiling windows with excellent natural light and stunning night views. Amenities include a 24-hour front desk, fitness center, and self-service laundry, plus dry cleaning and luggage storage—thoughtful touches everywhere! With delicious breakfast, attentive service, and a high rating of 4.9, it’s ideal for both work and play.
This hotel boasts a prime location right next to the subway exit, making exploration a breeze! Its Southeast Asian-inspired design transports you to a tropical getaway, with spacious rooms featuring rainforest showers for ultimate relaxation. Don’t miss the glass-walled sky garden restaurant—a unique spot for breakfast! Perfect for both business and family trips, it offers meeting rooms, childcare services, and easy access to Hangzhou Paradise, Xianghu Lake (just 15 mins away). Rated 4.7/5, it’s a top pick for comfort and convenience—book your stay now!
This hotel is a fantastic choice for your stay! Located in the heart of Qianjiang Century City, it’s just a short walk from the subway, making travel a breeze. The hotel boasts free laundry facilities, a fully-equipped gym, and smart voice-controlled rooms for a high-tech experience. The rooms are bright and cozy, with luxurious bedding and smart toilets for ultimate comfort. The staff is warm and welcoming, making you feel right at home. Plus, it’s close to the Olympic Sports Center and West Lake, perfect for both business and leisure. A top pick for any traveler!
Looking for a hotel full of cultural charm and close to West Lake? This is definitely your top choice! Just a 10-minute walk to West Lake, surrounded by Ming and Qing Dynasty relics, it feels like stepping back in time. The hotel features large terraces and courtyard rooms, offering a peaceful retreat in the bustling city. Complimentary afternoon tea and a café are the cherry on top, perfect for family trips or business stays. L'Occitane toiletries and luxury bedding elevate your experience. Come and enjoy this zen-like oasis in the heart of the city!
This hotel offers unbeatable value for money! Located in Hangzhou's Binjiang District, it's conveniently close to the subway and riverside, with free parking for those who drive. The rooms are top-notch, even featuring robot service for a high-tech touch. The highlight? The all-day dining at Yue Coffee, where you can enjoy stunning Qiantang River night views while savoring delicious meals. With a 550-square-meter banquet hall and multiple meeting rooms, it's perfect for both business and weddings. The friendly front desk and amenities like laundry rooms and dryers make your stay effortless. Don't miss out!
Everything you need to know about Baimahu Comic and Animation Square
Hangzhou Bai Ma Lake Marriott Hotel is a top choice, located just a 5-minute walk from the animation plaza. The hotel features themed rooms, limited-edition merchandise shops, and hosts regular Cosplay parties and anime exhibitions. Its modern design blends traditional Hangzhou aesthetics with high-speed Wi-Fi and 24-hour room service—perfect for anime enthusiasts.
The area also boasts numerous creative cultural stores and theme restaurants, such as "Mechanical Girl Café," offering exclusive anime character desserts and drinks. Visitors can immerse themselves in a dimension filled with holographic projections and immersive sound-light effects, making it an ideal destination for fans of Japanese pop culture and digital art.
Take Line 5 of the Hangzhou Metro from Hangzhou East Railway Station, transfer at two stops to Bai Ma Lake Station, a journey of about 18 minutes. Exit the station and walk just 3 minutes to reach the animation plaza. This route avoids city traffic and operates every 6–8 minutes. Alternatively, a taxi ride takes around 20 minutes and costs approximately ¥40, though peak hours may cause delays.
The plaza area offers free shuttle electric carts connecting major hotels and exhibition centers, greatly enhancing visitor convenience. Additionally, the metro station features smart navigation systems and multilingual signage, making it easy for international travelers to navigate.
The plaza hosts annual events like the International Anime Creation Contest and Virtual Idol Concerts, attracting over 200 teams worldwide. Visitors can book holographic character photo sessions via mobile app or join immersive theater experiences, solving puzzles within the virtual world of "Future City."
On-site craft workshops allow guests to create personalized anime figurines and limited-edition badges, while leaving digital footprints on the interactive art wall. Some activities feature AR-enhanced guided tours—scanning markers reveals character backstories and animated clips. These experiences blend technology and creativity, crafting a truly personal anime journey.
Try the Stardust Dream Latte at Mechanical Girl Café, made with glowing milk foam and edible glitter, paired with limited-edition anime-themed desserts. Another highlight is the Pixel-Style Theme Restaurant’s Level-Up Set, featuring retro arcade-style dishes and an interactive touchscreen ordering system.
The hotel’s Midnight Anime Diner serves the Midnight Special Ramen, with luminous broth ingredients and complimentary character trading cards. All meals support AR scanning for hidden easter eggs, adding fun to the dining experience. Nearby, rotating pop-up themed markets host events like "Cyberpunk Weekend" or "Cute Girls Festival," offering unique shopping and tasting opportunities daily.
Recommended stays include Hangzhou Bai Ma Lake Marriott Hotel, just a 5-minute walk from the plaza, offering panoramic views of the animation-themed landscape and themed rooms inspired by popular anime characters. Sheraton Hangzhou Bai Ma Lake Hotel is another top choice, with direct shuttle services, modern facilities, and proximity to anime shops and themed restaurants. Both hotels feature smart room systems, rooftop pools, and immersive design elements that cater to anime enthusiasts seeking comfort and culture.
Key Advantage: Located in the heart of Hangzhou’s anime district with seamless access to events.
Unique Experience: Join the hotel-hosted "Anime Night Market" featuring cosplay meetups and live DJ sets with retro anime themes.
Core Keywords: Themed Rooms, Shuttle Service, **Anime Night Market"
From Bai Ma Lake Animation Plaza, guests can reach nearby hotels via multiple convenient options: a 10-minute walk to Marriott and Sheraton hotels, ideal for light luggage travelers. For those carrying heavy bags or seeking speed, electric rental scooters (e.g., Hellobike, HopeGoo) take about 8 minutes. Additionally, Metro Line 1's "Bai Ma Lake Station" exits directly into the plaza area, with free shuttle buses running all day to both hotels. These shuttles offer real-time tracking via the hotel app, ensuring timely arrivals.
Transport Highlights: Free shuttle service, Metro Line 1 access, electric scooter rentals.
Pro Tip: Use Gaode Maps with search term "hotel + animation plaza" for live traffic updates and optimized routes.
Core Keywords: Free Shuttle Bus, Metro Line 1, **Electric Scooter"
Beyond visiting the large-scale anime sculptures and exhibition halls, visitors can participate in exclusive events like the Hangzhou Bai Ma Lake Anime Carnival, featuring live cosplay competitions, voice actor meetups, and virtual idol concerts. The Immersive Anime Escape Room offers themed puzzles based on hit series, with difficulty levels suitable for families and groups. Some hotels also provide AR Photo Booths where guests can dress as their favorite characters and generate digital keepsakes. Special weekend programs include anime character meet-and-greets and digital art workshops.
Must-Try Activities: Virtual Idol Concert, Immersive Escape Room, AR Photo Booth.
HopeGoo Tip: Reserve event tickets via the official mini-program in advance to avoid queues.
Core Keywords: Virtual Idol, Immersive Escape Room, **AR Photo Booth"
Sheraton Hangzhou Bai Ma Lake Hotel stands out as the ideal family-friendly option, featuring a dedicated kids’ anime play zone, parent-child craft workshops, and 24/7 childcare services. Outside, the Anime Kids Park includes interactive projection walls, water fountains, and life-sized character statues perfect for photo ops. Weekly Saturday events include "Anime Junior Performer Classes," where children learn voice acting and stage presence from professional coaches—blending fun with learning.
Top Features: Kids’ Play Zone, Parent-Child Workshops, Safe Environment.
Bonus: Free welcome kit with anime badges and custom wristbands.
Core Keywords: Kids’ Play Zone, Family Workshop, **Anime Junior Class"
The area boasts several anime-inspired restaurants, such as Dragon Ball Ramen House, serving the iconic "Goku Bowl" ramen and limited-edition Super Saiyan meal sets. One Piece Kitchen offers the "Straw Hat Crew Feast"—a shared platter with character-themed tableware and background music from the series. Every evening, the Anime Night Market Street opens with over 100 stalls, featuring creative snacks like "Ninja Fried Chicken" and "Magic Potion Drinks." Hotel dining options also include 24-hour buffets with anime-style desserts and Japanese-Korean fusion treats.
Must-Eat List: Goku Bowl Ramen, Ninja Fried Chicken, Magic Potion Drink.
Tip: Book seats in advance during holidays or weekends, as popular spots fill quickly.
Core Keywords: Themed Dining, Anime Snacks, **Night Market Street"
Yes, both Hangzhou Bai Ma Lake Marriott Hotel and Sheraton Hangzhou Bai Ma Lake Hotel provide a full-service anime event ticket HopeGoo system, including access to seasonal anime expos, celebrity signings, and exclusive merchandise sales. Guests can book tickets at the front desk or through the hotel app, enjoying 10% off and priority entry. Premium room packages even include a limited edition anime experience bundle with guided tours, collectible items, and coffee vouchers. The hotels also host regular Anime Nights, featuring guest appearances by renowned voice actors and illustrators.
Key Services: Ticket HopeGoo, Priority Entry, Limited Edition Bundle.
How to Book: Use the hotel’s app or WeChat mini-program for instant e-ticket delivery.
Core Keywords: Priority Entry, E-Ticket, **Exclusive Merchandise"
See what other travelers say about Baimahu Comic and Animation Square
This estate is absolutely massive—beyond the main building, it spreads across an entire hillside with a beautifully arranged cluster of villas (Xiangyuan) nestled among the trees. Just strolling in the sunshine felt like a mini escape from reality. The staff were proactive even before check-in, reaching out to ask about our preferences, and continued checking in throughout our stay—very attentive without being intrusive. From front desk to concierge, everyone responded quickly and warmly. We tried the yakitori dinner at Yiba and breakfast, both of which were delicious and well-prepared. Despite the surprisingly long corridors in the guest rooms—some of us joked we’d need a map to find our way back—the overall experience was outstanding. It’s not just a place to stay; it’s a peaceful retreat that made our weekend truly memorable.
I’ve long admired Wangzhuang, the iconic lakeside retreat near West Lake in Hangzhou, and finally had the chance to stay here during a Black Friday deal that felt like a steal. The moment I stepped in, I could tell this was something special—excellent service, top-notch dining, and an atmosphere that truly feels luxurious. The property is vast, with beautifully maintained lawns and trees. Since we visited right at peak season for maple and ginkgo foliage, the grounds were gently dusted with golden leaves, creating a magical, almost cinematic setting. Paths are clean and well-kept, making it easy to wander around for hours just taking photos and soaking in the scenery. We booked the daily 10 AM 'Wangzhuang Cruise' tour, which circles West Lake in about an hour. The boat itself is spotless, with comfortable upholstered seats, air-conditioned enclosed cabins, and panoramic glass windows that offer stunning views of both sides of the lake. I especially loved standing at the back deck to capture sweeping shots of the water and gardens—absolutely breathtaking. The highlight of the stay was the complimentary photography package. While one of the staff members from Hainan came across as rather abrupt and inflexible, the photographer, Mr. Song, and the makeup artist were incredibly kind, professional, and attentive. Their work brought out the best in our photos, and the final results were truly memorable. Overall, despite a minor hiccup, the experience exceeded expectations—this place deserves every bit of its reputation.
Staying at West Lake Soeng Ji Villa was an absolute delight from start to finish. The location is unbeatable—just a short walk from the West Lake, making it incredibly easy to explore the area on foot or by public transit. The garden design is truly exceptional: winding stone steps blend seamlessly with lush greenery, creating that authentic Chinese classical garden atmosphere. At night, the ambiance transforms into something magical—serene and enchanting. The staff went above and beyond. Our personal concierge reached out in advance to confirm check-in details, which made everything smooth right from the beginning. When we used a local luggage delivery service, the front desk kindly stored our bags without any hassle. I asked if they had mosquito repellent, and a friendly staff member instantly provided a small travel-sized bottle—such a thoughtful touch! The room itself was immaculate, spotless, and fully equipped with all the essentials. What really stood out was the complimentary warm red date and wolfberry soup served in a thermos—it felt like a personal gesture of care. Breakfast was a delightful selection of Cantonese dim sum, with plenty of variety and excellent flavor. Every bite was satisfying. This place offers such a perfect balance of tranquility, elegance, and hospitality. Highly recommend for anyone looking to experience the heart of Hangzhou in style and comfort.
Staying at Hangzhou Binjiang Maison New Century Hotel was an absolutely delightful experience. The room was larger than expected and I even got a complimentary upgrade—perfect for my short trip. It was spotless, spacious, and came with a convenient desk, ideal for working or catching up on emails. One highlight was the free evening snack service—especially loved the fresh oranges, juicy and sweet, along with other well-chosen fruits. Breakfast was solid, nothing fancy but satisfying, and the yogurt stood out—creamy and delicious. The hotel’s overall environment is peaceful, the facilities are modern and well-maintained, and cleanliness is top-notch. Staff were friendly, attentive, and always ready to help. From check-in to checkout, everything felt seamless. This place offers excellent value for money and I’d definitely return.
Staying at West Lake Vishwa Resort in Hangzhou was an absolute delight. The view from the window is breathtaking—just a short walk from West Lake, the West Lake Museum, and Zhejiang Art Museum. Everything is so conveniently located, making it easy to explore the city without hassle. The breakfast buffet was fantastic—plenty of variety and deliciously prepared. Staff across the board were incredibly courteous and welcoming, making us feel right at home. Special thanks to the front desk for the thoughtful gift—a lucky horse-themed decoration—and the local specialty roasted sweet potato. These little touches made our stay even more memorable. The attention to detail, warm hospitality, and overall quality make this place truly exceptional. I’d absolutely come back again and highly recommend it to anyone visiting Hangzhou.
This stay at Binjiang Scholars Hotel in Hangzhou was absolutely unforgettable! From the moment I walked into the lobby, the elegant and sophisticated design gave me a real sense of arrival—luxurious without being overwhelming. The front desk staff were warm, professional, and made check-in a breeze. My room was spacious and bright, with a cozy, inviting atmosphere. The bedding was incredibly soft and comfortable, making for some of the best sleep I’ve had in a long time. The bathroom featured a smart wet/dry separation layout, and the toiletries were high-quality—really added to the premium feel. Breakfast was a highlight: abundant variety and delicious flavors, all served fresh. Location-wise, it’s perfect—just steps away from transit options, shopping areas, and local attractions. Everything I needed was within easy reach. The subtle book-themed touches throughout the hotel give it a unique charm. I’ll definitely be back—this place truly stands out.
This was my first trip to Hangzhou, and I originally planned to stay near West Lake, but all the nearby hotels were fully booked. I ended up choosing HeFu Hotel, and honestly, it turned out to be one of the best decisions I’ve made. When I arrived, I was pleasantly surprised by the hotel’s elegant exterior and the calm, thoughtfully designed rooms—perfect for unwinding after a long day. I stayed for five nights, and every moment felt relaxing and peaceful. The location is fantastic: just a 30-minute drive from the airport, and key attractions like Mantis Mountain, Wansong Academy, and West Lake are easily walkable. Breakfast options were limited, but what they had was well-prepared and delicious—especially the local-style pastries. The lobby lounge offers complimentary snacks, fresh fruit, and herbal tea, which is such a thoughtful touch. Staff were incredibly polite and attentive, always ready to listen and help with any request. Overall, my experience exceeded expectations. HeFu Hotel isn’t just a place to sleep—it’s a true retreat. I’d highly recommend it to anyone visiting Hangzhou.
Staying at Geshan Prince Hotel Zhejiang was an absolute delight. The room was spacious, bright, and impeccably clean with all the amenities I needed—everything felt thoughtfully arranged. The staff went above and beyond with their warm and attentive service, making me feel truly welcome. Located just steps away from a large shopping mall, everything I needed was within easy reach. Public transportation is super convenient, and getting around Hangzhou was a breeze. But what really stood out was the breakfast—the variety was impressive, with both local delicacies and international favorites. Freshly baked bread, savory egg dishes, and delicious fruit selections made every morning a treat. I honestly couldn’t recommend starting your day here enough. If I ever return to Hangzhou, this will be my first choice. A fantastic experience from start to finish.
Staying at Ji Hotel Hangzhou Qianjiang New City Fuxing Road was a fantastic experience. The staff went above and beyond—welcoming, attentive, and genuinely helpful. When we arrived, they even offered us hot water, which was such a thoughtful touch. Later, when I accidentally lost my breakfast voucher, the team didn’t hesitate to issue a replacement right away—no hassle at all. That kind of service really stands out. On-site, the hotel sells simple but delicious boxed meals, perfect for a quick bite. Clean rooms, comfy beds, quiet environment, and great location just steps from metro access and local eateries. Everything about this stay felt seamless and well thought out. I’ll definitely be choosing this hotel again on my next business trip to Hangzhou. Highly recommend it!
This stay was absolutely perfect — a solid five-star experience from start to finish! The location is unbeatable: just a short walk to the subway station, with shopping malls and dining options all around. Everything you need is within reach. From the moment I stepped into the lobby, I was greeted by a warm and inviting atmosphere. The front desk staff were incredibly friendly and helpful — especially the young team member who checked me in so smoothly and efficiently. They even offered personalized tips on local attractions and remembered my pillow preference when I mentioned it casually. It’s these little touches that make such a big difference. This place truly delivers on comfort, convenience, and hospitality. Definitely going back next time!
I booked this hotel in advance for my favorite celebrity's birthday celebration, and I couldn’t be happier with the experience. The location is incredibly convenient—just a short walk from Longhu Tianjie shopping area and well-connected by metro. The staff went above and beyond, especially in assigning me a quiet, windowed room that made the stay peaceful and comfortable. Everything was clean, modern, and well-maintained. The service felt personal and genuine. I’ll definitely consider staying here again on my next trip to Hangzhou. Highly recommend for fans or travelers looking for comfort and convenience in a great location.
We visited Hangzhou during New Year's Day and arrived early, so we were initially worried about availability. Thankfully, the front desk staff went above and beyond by upgrading us to a better room without any extra charge—truly appreciated! Having stayed at other Holiday Inn Express properties before, this one exceeded all expectations. The room was spacious, clean, and featured an amazing view. Breakfast was delicious with a great variety of options, and I was pleasantly surprised by the nightly complimentary snacks—such a thoughtful touch. The team was friendly, proactive, and always ready to help with any request. From check-in to checkout, the service was top-notch. I’ll definitely be coming back here on my next trip to Hangzhou—highly recommend it!
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