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Hangzhou's Citizen Square is the vibrant heart of the city, where modern architecture meets lush greenery. Don't miss the stunning light shows at night! Perfect for morning jogs, kite flying, or Instagram-worthy shots, it's your gateway to explore nearby West Lake and Wulin商圈. A must-visit to feel the city's pulse!
This hotel boasts a prime location just steps away from the West Lake UNESCO site, surrounded by shopping malls, restaurants, and entertainment venues for ultimate convenience. The thoughtfully designed rooms feature Serta mattresses for restful sleep, along with Dyson hairdryers and Nespresso machines for added comfort. Don't miss the 'Canopy Central' bar & restaurant serving delicious food all day, with evening DJ performances and craft cocktails for a vibrant atmosphere. Families love the kid-friendly menus and amenities, making it a top choice for travelers. The 24-hour front desk and free parking add to the hassle-free experience!
Nestled in the heart of Qiantang New Town, this hotel is a perfect blend of luxury and convenience. Directly connected to Raffles City and just a short walk from MixC Shopping Mall, it offers easy access to shopping and cultural attractions. The rooms feature floor-to-ceiling windows with stunning views of Qiantang River and West Lake. Enjoy top-notch amenities including a pool, spa, and fitness center, along with 24-hour front desk service. With a metro station just 100 meters away, getting around is a breeze. Whether for business or leisure, this hotel promises an unforgettable stay!
Nestled in the heart of Qianjiang New Town CBD, this hotel offers breathtaking views of the Qiantang River. Just steps away from top shopping destinations like MixC and Intime Department Store, it’s a dream for urban explorers. Enjoy modern amenities, including a 24-hour snack shop, self-service beverage bar, and a playful kids’ zone. The friendly staff, spotless rooms, and convenient metro access make it a top pick. Plus, with a fitness center, laundry service, and pet-friendly policy, it’s perfect for business trips or family getaways!
Nestled in the heart of Qianjiang Century City, this hotel boasts prime access to Olympic Sports Center and a mere 5-minute walk to Yingfeng Road Metro Station (Line 2), making city exploration effortless. Blending sleek design with practicality, it offers executive floors and family-friendly amenities, ideal for both business and leisure. Enjoy complimentary welcome drinks in the multifunctional lobby, host events in the 320㎡ versatile meeting space, or unwind with 24/7 fitness classes and yoga sessions. Quirky touches like robot service and Jiuyan Bridge night views add fun to your stay. Rated 4.8/5, its attentive staff, plush bedding, and thoughtful details truly embody the "Hamptonality" spirit.
Perfect for business trips and family vacations, this hotel is a gem in Hangzhou's Binjiang district! Just a 1-minute walk from Line 6 subway, it offers easy access to Olympic Sports Center and International Expo Center. Enjoy breathtaking Qiantang River views from your room, along with 24-hour front desk and robot service for a tech-savvy stay. Families will love the kids' meals and children's amenities. With delicious breakfast, comfortable bedding, fitness center, and laundry facilities, everything you need is here. Rated 4.8 for its thoughtful service and great location!
This hotel is perfect for families with its kid-friendly amenities and fun robot services! Conveniently located near the subway and West Lake, plus free parking saves you hassle. Rooms feature Hampton Bed with Serta mattresses and Hilton’s Peter Thomas Roth toiletries for ultimate comfort. The HUB lobby blends leisure and business needs seamlessly. With 24/7 front desk, laundry services, and car rentals, every detail is covered. Explore nearby attractions like Southern Song Dynasty Street and Xixi Wetland—endless fun awaits!
If you're planning a trip to Hangzhou, this hotel is definitely your best choice! The location is super convenient, just across the street from Hangzhou East Railway Station, with easy access to Metro Lines 1, 4, 6, and 19, making it quick to reach West Lake or Xiaoshan Airport. The hotel boasts indoor heated pool, high-standard banquet hall, and local Hangzhou cuisine restaurant, along with robot service and 24-hour front desk, perfect for both business trips and family vacations. Nearby, you'll find MixC and Tianhong Shopping Center for all your dining and shopping needs. Comfortable and convenient, it's truly the perfect stay for your journey!
This is the perfect blend of business and family-friendly accommodation! Located in Hangzhou Olympic Center, it offers stunning views of Qiantang River and the Lotus Stadium, with direct subway access for easy travel. Facilities include a kids' playground, fitness center, and versatile meeting rooms, ideal for both family trips and business stays. Enjoy delicious breakfast, thoughtful service, and even robot assistance for a high-tech touch. At night, take in the breathtaking city views, and unwind with complimentary snacks and drinks—a truly heartwarming experience!
Looking for a high-quality and convenient stay in Hangzhou? This is the perfect choice! Just a 20-minute walk from Hangzhou East Station, with shopping and dining options nearby. The hotel boasts a sleek, modern design and a cozy lobby lounge ideal for business or socializing. Rooms feature Serta double-patented mattresses and eco-certified bedding for a restful sleep. Enjoy healthy, delicious breakfasts and a variety of light meals to suit your taste. With family-friendly amenities, robot services, and free parking, this hotel truly has it all. Don’t miss out!
This hotel boasts a prime location just steps from the subway, making travel a breeze. Rooms are spacious with 55-inch HD TVs and high-speed Wi-Fi for ultimate comfort. Enjoy 24-hour front desk service and free parking for added convenience. Business travelers will love the 160 sqm meeting room with state-of-the-art facilities. Stay active at the fitness center or relax with laundry services. Plus, it’s close to G20 venues and West Lake—perfect for work and play!
This hotel is perfect for both families and business travelers! Located by the West Lake, you can enjoy stunning night views and easy access to the subway. The hotel offers kids' play area and child-friendly amenities, ensuring a fun stay for little ones. With robot services and 24-hour front desk, it blends technology with convenience. Fitness center and meeting rooms are also available, making it ideal for any trip. As a 2024 listed hotel, quality is guaranteed. Don’t miss out!
This hotel is perfect for both families and business travelers! The newly opened property offers a clean and modern environment, complete with robot services that kids will love. Its location is super convenient, close to the subway and schools, making it easy to travel with children. The hotel provides children's amenities and a laundry room, catering to your daily needs. With a fitness center and 24-hour front desk, your stay will be comfortable and worry-free. Plus, free parking is available, ideal for road trips. Highly recommended!
This hotel is a hidden gem with unbeatable value! Nestled in the heart of Hangzhou, it's just a short walk to West Lake and surrounded by historic streets and local delicacies. The rooms are sleek and modern, featuring cloud-like beds, wireless charging, and soundproof doors for ultimate comfort. Business travelers will love the fully-equipped meeting rooms opening to a garden atrium. Fuel up with breakfast made from locally-sourced ingredients or unwind with handcrafted cocktails. Plus, 24/7 fitness center and self-service laundry make stays effortless. A perfect blend of convenience and charm!
Everything you need to know about Citizen Square
Hangzhou West Lake Guobin Hotel is a top choice, just 1.5 km from Civic Square, blending traditional Jiangnan garden aesthetics with modern luxury. Its unparalleled West Lake views from spacious rooms make it ideal for both business and leisure travelers. The hotel offers a free shuttle service to major attractions and features a tranquil tea lounge showcasing local culture.
Another excellent option is Hangzhou Tianyuan Grand Hotel, directly facing the main entrance of Civic Square. Its prime location allows guests to easily access public events, night light shows, and cultural festivals. The hotel’s sky garden bar provides panoramic views of the square and Qiantang River, perfect for experiencing Hangzhou’s vibrant urban nightlife.
Both hotels offer airport transfers, multilingual staff, and smart room systems. HopeGoo in advance is strongly recommended, especially during peak seasons, to secure preferred accommodations.
Civic Square is centrally located with exceptional transit access. The Metro Line 1 and Line 3 have a dedicated "Civic Square Station," connecting directly to major attractions like West Lake, Lingyin Temple, and Hefang Street, with trains every 5–8 minutes.
Multiple bus lines—including 27, 79, and 102—serve the area, linking to Hangzhou East Railway Station, Xiaoshan International Airport, and the West Lake Cultural District. A 20-minute walk or 15-minute metro ride reaches Hangzhou East Station.
Taxis are readily available, with average travel times under 10 minutes to West Lake. Most nearby hotels offer complimentary shuttles, and many provide wheelchair access and electric luggage carts.
For convenience, use the "Hangzhou Tong" card or mobile payments via Alipay/WeChat. Note: Parking at the square can be limited during holidays—public transit is highly recommended for efficiency and reduced congestion.
Civic Square is more than a landmark—it's a cultural hub offering immersive experiences. Every spring, the Hangzhou International Music Festival transforms the open-air stage into a spectacular event featuring international and local orchestras, combining live performances with dynamic light shows over West Lake.
During summer, the Night Market Festival brings over 100 food stalls offering authentic local delicacies like Longjing Prawns, Piān’rīan noodles, sugar paintings, and plum blossoms cakes—perfect for food lovers.
The central Civic Square Fountain performs timed light and water displays daily, making it a favorite spot for families. On weekends, the Community Art Market showcases handmade ceramics, embroidery, and photography by local artists, supporting intangible cultural heritage.
To the north, the Hangzhou City Museum Branch offers free admission, displaying exhibits on the city’s historical evolution, industrial growth, and modern development. Evenings along the promenade offer stunning views of the Qiantang River and skyline, capturing the essence of "timeless harmony" between past and present.
Yes, several hotels near Civic Square are designed with families in mind. Hangzhou West Lake Guobin Hotel features a children’s playroom, family-themed suites, and 24-hour infant care services, plus complimentary breakfast for kids. The hotel connects directly to the Civic Square Children’s Park via a safe green pathway, ideal for parents seeking outdoor time with young ones.
Hangzhou Tianyuan Grand Hotel offers a "Family Package" including a double room with an extra child bed, afternoon tea, and a welcome gift pack. All rooms come equipped with non-slip flooring, safety outlets, and quiet air conditioning for child comfort.
The surrounding area includes multiple family-friendly zones such as rock climbing walls, interactive water fountains, and educational corners. Hotels also assist with arranging kid-friendly activities like West Lake boat rides and Longjing tea-picking tours, ensuring memorable bonding experiences.
HopeGoo family rooms in advance is recommended, especially during peak seasons, due to high demand.
Hyatt Regency Hangzhou West Lake is a top choice, located just a 5-minute walk from Civic Square. Its modern design features floor-to-ceiling windows offering panoramic views of the Civic Square fountain area and distant West Lake skyline. The hotel provides 24-hour concierge service and complimentary shuttle buses to major attractions, ensuring seamless travel. During festivals, guests enjoy exclusive access to special events like light shows and cultural performances, immersing them in the city’s vibrant rhythm.
Civic Square offers numerous family-oriented activities: daily interactive children's musical shows at 10 a.m. in the central plaza, featuring local performing arts troupes; afternoon intangible cultural heritage workshops such as paper cutting and seal carving for parent-child participation. Nearby, Hangzhou Youth Palace hosts free guided tours blending history and technology exhibitions, making learning fun. Evening screenings of classic animated films under the open sky create a cozy, nostalgic atmosphere perfect for families.
Walking takes about 15 minutes from Civic Square to the Broken Bridge entrance of West Lake, passing through Hulong Pedestrian Street, lined with local snacks and creative shops. For faster access, take Hangzhou Metro Line 1 to "Longxiangqiao Station," just 3 stops away. Alternatively, rent an electric bike from the bike-sharing station outside the square—ride to West Lake in only 8 minutes, enjoying scenic routes along the way, ideal for eco-conscious travelers.
Recommended: Home Inn Business Hotel (Civic Square Branch), directly opposite the square with affordable rates and modern amenities. Rooms include air conditioning, smart TVs, and high-speed Wi-Fi, while some feature floor-to-ceiling windows overlooking the square’s evening lights. Free breakfast, luggage storage, and 24-hour self-service laundry are provided. Its prime location allows a 5-minute walk to the metro station, making it ideal for business travelers and backpackers.
The main highlight is the nightly fountain light show, running from 7:30 PM to 9:00 PM, combining laser effects, music, and dynamic water jets to narrate Hangzhou’s urban development story. Surrounding the square are night food stalls selling local delicacies like Ding Sheng Gao, Longjing tea drinks, and Song-style fish soup. Additionally, outdoor concerts by indie bands and folk singers are held regularly on the east side, creating a lively, festive atmosphere perfect for leisurely strolls and photography.
Absolutely. Civic Square itself is a prime photography destination. Shoot during golden hour using the reflective pool as a foreground to capture mirrored reflections of modern architecture and the distant Qiantang River Bridge. The glass dome of the Art Pavilion north of the square creates stunning light refraction effects in daylight, ideal for architectural and artistic shots. During weekend night light shows, use long-exposure techniques to capture flowing light trails, preserving the city’s dynamic energy in your images.
See what other travelers say about Citizen Square
Staying at Canopy by Hilton Hangzhou West Lake was an absolute highlight of my trip. The location is unbeatable—just steps away from the serene beauty of West Lake, with views that feel like they’re straight out of a postcard. The hotel’s design stands out with its bold orange accents and modern aesthetic, creating a vibrant yet cozy atmosphere. While the rooms are on the smaller side, they’re thoughtfully laid out and incredibly comfortable. Staff were friendly, attentive, and always quick to help—genuinely warm and professional. Breakfast was a real treat: fresh, well-presented, and featuring authentic local flavors from Hangzhou. What makes this place truly special is the building itself—it’s housed in a historic structure that beautifully blends old-world charm with contemporary style. Whether you're here for sightseeing or just want to unwind in a stylish retreat, this hotel delivers an exceptional experience. A perfect mix of comfort, character, and convenience—definitely worth every penny.
My stay at Conrad Hangzhou was absolutely seamless from start to finish. Special shoutout to Coco and Judy— their service stood out with genuine warmth and attention to detail. From check-in to follow-up inquiries, they made me feel truly valued. The hotel’s location is a major plus—right in the heart of a vibrant shopping district, with a metro station just steps away. Whether you're here for business or leisure, getting around is effortless. I also appreciated how quickly the team responded to any requests—no delays, just efficient, friendly service. Every little thing was handled with care, making this an outstanding experience overall. Would definitely return.
Staying at Home2 Suites by Hilton Hangzhou Qianjiang New Town was an absolute pleasure. The room was spacious and very comfortable, with a fridge, microwave, dishes, and basic cooking essentials—perfect for self-catering, especially if you're staying longer or traveling with kids. Location-wise, it's incredibly convenient: just a 10-minute walk to the subway station, and major shopping spots like Grand Canal Shopping Center, MixC, and IFC are within easy reach. The staff were friendly, helpful, and genuinely warm—the kind of service that makes your stay feel personal and welcoming. I’ll definitely be back when I’m in Hangzhou again. Highly recommend!
I stayed at Hampton by Hilton Hangzhou Binjiang during a robotics industry forum in Hangzhou, and I couldn’t be happier with my experience. From the moment I walked into the lobby, the warm smiles from front desk staff Xiao Hu and Xiao Tian made me feel right at home. They were incredibly helpful, offering detailed info about the hotel amenities and even upgrading me to a riverside view room—what a surprise! The room itself was spotless, with fresh, crisp linens and zero unpleasant odors. Sitting by the window sipping a cup of Longjing tea while watching the Qiantang River flow by was pure relaxation. It’s not just a place to sleep—it’s a peaceful retreat. Definitely coming back for my next business trip. Highly recommend this hotel for both comfort and convenience.
Staying at Hampton by Hilton Hangzhou West Lake Avenue was an excellent experience from start to finish. The hotel has a clean, modern vibe with a bright and welcoming lobby that immediately puts you at ease. Its location is unbeatable—just a short 10 to 15-minute drive to iconic spots like West Lake and Hefang Street, and even closer via metro for quick access. The rooms are spotless, comfortable, and well-designed with plush bedding and a smartly separated bathroom that makes showering hassle-free. Breakfast was a highlight—diverse options blending Western and Chinese flavors, including authentic local snacks that added a nice touch of regional charm. Staff were friendly, attentive, and efficient throughout our stay. Overall, the value for money is outstanding. Whether you're traveling for business or leisure, this hotel delivers convenience, comfort, and quality without compromise. Highly recommended for travelers who prioritize practicality, cleanliness, and great location.
The hotel is brand new, and there’s still a faint smell of fresh paint in the room—nothing overwhelming, just a reminder that it’s freshly renovated. Everything is well thought out: modern amenities, spacious layout, and plenty of storage space with generous closet space. The staff are friendly and professional, and breakfast is solid—especially the coffee machine, which delivers a great cup every time. My only note is that when we checked in during late November, the air conditioning wasn’t working—we were stuck at 19°C. We assumed it was our mistake at first, but after two cold nights, we finally called the front desk. They explained that heating isn’t turned on until winter officially starts; since November is considered fall here, they don’t activate the heating system yet. They quickly sent over a small electric heater, which made all the difference. It’s a minor inconvenience, but handled well by the team. Overall, this is a fantastic value for the location—super convenient if you're traveling through Hangzhou East Railway Station, and I’d definitely stay again.
The location is perfect—just a short stroll from the Olympic Stadium and sports complex, making it incredibly convenient for events or sightseeing. I was pleasantly surprised by the green mung bean pastry served in the morning—it was delicious and fresh, a delightful little treat! But what truly stood out was the staff, especially our friendly front desk agent, Xiao Mao. I accidentally left my earring on the nightstand and only realized it after returning home. I reached out to the hotel, and Xiao Mao took immediate responsibility, tracking down the item and arranging for it to be sent back via SF Express with great care. Their dedication and professionalism made such a positive impression—this level of service is the best advertisement Hilton could ever have!
Staying at Hampton by Hilton Hangzhou East Station was an absolute delight. Upon arrival, the friendly front desk staff upgraded my room and even surprised me with a late-night snack — such a thoughtful touch! The room was spacious, the bed and pillows were incredibly comfortable, and the quiet, smoke-free environment made for a restful night’s sleep. I was especially impressed by the in-house laundry facility — super convenient for longer stays. Breakfast was outstanding — abundant choices and delicious quality, far exceeding expectations. Every detail felt well thought out. This hotel truly delivers exceptional value and comfort. I’ll definitely be returning.
I had my first stay at this hotel and was truly blown away by the experience. The West Lake lotus root powder served here is incredibly smooth and delicately sweet—paired with the beautifully crafted mini pastries, it’s a real treat. Everything about the hotel feels thoughtfully designed, from the elegant decor to the attention to detail in amenities and service. The front desk staff, Mengke, went above and beyond—friendly, attentive, and shared excellent local recommendations for authentic Shanghainese cuisine that we ended up loving. Breakfast was fantastic: a wide variety of breads, both sweet and savory, with fresh ingredients and great presentation. Location-wise, it's super convenient—just a short metro ride to West Lake and all the main attractions. I’ve already planned my next trip to Hangzhou just so I can come back. A top-tier choice for travelers who value comfort, charm, and genuine hospitality.
The hotel is incredibly convenient, just a short walk from the Wulin Square Metro Station—perfect for getting around Hangzhou. The staff were exceptional, especially An An at the front desk. She greeted me with a warm smile, offered to carry my luggage, and took the time to explain all the hotel’s amenities in detail. She even shared personal recommendations for nearby hidden gem eateries, which made our stay feel so much more authentic and enjoyable. The housekeeping team was also very friendly and attentive, keeping everything spotless. From check-in to checkout, the service was top-notch, making this a truly memorable stay. If you're looking for a comfortable, well-located hotel with genuine hospitality, this is definitely the place to book.
Tucked away in the heart of the city, this hotel is a true sanctuary. The location is perfect—just a short walk to all the must-see spots, so you can maximize your time exploring without wasting it on transit. The staff at the front desk greeted us with warm smiles that instantly melted away any travel fatigue. The room was immaculate—so clean it almost smelled like sunshine—and every detail felt thoughtfully designed. From the plush bed to the well-stocked amenities, everything was top-notch and truly comfortable. Strolling through the serene, beautifully landscaped surroundings made me feel like time had slowed down just for me. This stay wasn’t just good—it was unforgettable. A perfect 10/10, and I’ll be back without hesitation.
This hotel is absolutely fantastic! Located on the 26th floor of Qianjiang Times Plaza, it's incredibly convenient—just a short walk from the metro and downtown attractions. Upon check-in, the front desk staff was so welcoming they upgraded me to a Premium Deluxe King room at no extra cost—huge space, very comfortable, and the best part? It comes with a washer and dryer right in the room. Even better, the complimentary toiletries include laundry detergent—such a thoughtful touch! Breakfast is served at a restaurant in the underground food plaza, where you get vouchers to pick your own dishes. There’s a wide variety of options, and everything is delicious. You can enjoy a full meal for under $20—truly great value. I’ll definitely be back!
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