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Hangzhou's Citizen Square is the vibrant heart of the city, where modern architecture meets lush greenery. Don't miss the stunning light shows at night! Perfect for morning jogs, kite flying, or Instagram-worthy shots, it's your gateway to explore nearby West Lake and Wulin商圈. A must-visit to feel the city's pulse!
This hotel boasts an unbeatable location just steps away from West Lake, with stunning night views! Perfect for both business and family trips, featuring a kids' playground and multilingual services to keep the little ones entertained. Choose from various rooms, including lake-view suites that offer a romantic panorama of the lake. Dine at the rooftop restaurant savoring authentic Hangzhou cuisine while enjoying the scenic lake view—truly poetic! With 24-hour front desk and free parking, convenience is guaranteed!
This hotel is the perfect choice for both business trips and family vacations! Located in the heart of Hangzhou's CBD, it offers convenient transportation and a stunning view of the Qiantang River light show. Designed by a top international team, the luxurious rooms and attentive butler service ensure a comfortable stay. The 10,000㎡ recreation club includes an indoor heated pool, fitness center, and kids' playground—your little ones will love it! Dining is a delight with Michelin-trained chefs crafting exquisite dishes and themed tea breaks to enjoy. Whether for meetings or leisure, the pillar-free banquet halls and professional service will exceed your expectations!
This hotel is the perfect blend of business travel and leisure getaway! Located in the heart of Wulin Square in Hangzhou, just 500 meters from the subway station, it's super convenient to reach West Lake or Grand Canal. The rooms are luxuriously comfortable, with smart robot service and multilingual support, making your stay extra cozy. The Chinese and Western restaurants offer a variety of cuisines, perfect for business meetings or family gatherings. With a high rating of 4.6, it's proven to be thoughtful service and great value. Don't miss out!
This hotel is the perfect choice for both business trips and family vacations! Located in the heart of Hangzhou, it offers super convenient transportation, just minutes away from West Lake and the train station. The hotel features 24-hour front desk, free parking, and robot service, along with a fitness center and meeting rooms to meet all your needs. The rooms are modern and well-equipped, including Wi-Fi and a mini bar, ensuring a comfortable stay. Surrounding areas are packed with shopping and dining hotspots like Nanshan Road Bar Street and Hubin Luxury Walk. Don’t miss the Jiuyan Bridge night view! With great breakfast and excellent service, it’s a high-value stay!
This hotel is a true urban oasis! Nestled by the Qiantang River and just steps from the subway, it's only 15 minutes to West Lake and downtown. With minimalist design and international star-rated bedding, you're guaranteed a good night's sleep. Traveling with kids? They'll love the play area and robot services! Business travelers can utilize the meeting rooms and business center. At night, enjoy stunning city views – all at an unbeatable value!
This is the perfect choice for both business trips and family vacations! Enjoy a good night's sleep with Kingkoil bedding and bare cotton fabrics, along with 24-hour front desk and laundry service to cater to all your needs. The location is super convenient, close to the subway, surrounded by trendy eateries, children's entertainment, and large shopping malls, plus free parking and EV charging stations for road trippers. The hotel is fully equipped with a fitness center and multi-functional meeting rooms, making it ideal for both business and leisure.
This hotel boasts an unbeatable location right by West Lake and Southern Song Imperial Street, surrounded by historic architecture and a food street perfect for snapping photos and indulging in local flavors. The rooms are modern with smart voice control, making your stay effortlessly convenient. Traveling with kids? No problem! There’s a children’s play area and family-friendly amenities to keep them entertained. The service is top-notch, with a 24-hour front desk and friendly staff. Plus, it’s close to the subway and major attractions like West Lake, and don’t miss the Gao Yin Street food scene just across the way!
Nestled in the heart of Hangzhou's Wulin business district, this hotel is just a short walk from West Lake Cultural Square subway station. The Grand Canal on the west side offers stunning night views. Half of the rooms boast canal views, and all are equipped with comfortable Sleep-Promise bedding for a restful night. Enjoy a lavish breakfast with over 40 options, curated by Landison chefs. The hotel features meeting rooms, a home theater, and laundry services, perfect for both business and leisure. Nearby attractions include Intime City Mall and science museums, making it a great base for exploration!
This hotel offers great value for money, located near West Lake and just a few minutes' walk from the subway station, making transportation a breeze! Surrounded by Wulin Business District and Huanglong World Trade, you'll find plenty of dining and shopping options. The hotel boasts full amenities, including a fitness center, business center, and even SPA services to help you unwind. Rooms are clean and comfortable, with free WiFi throughout and Huasu VOD system for entertainment. Whether for business or leisure, this is your perfect choice!
Everything you need to know about Citizen Square
Hangzhou West Lake Guobin Hotel is a top choice, just 1.5 km from Civic Square, blending traditional Jiangnan garden aesthetics with modern luxury. Its unparalleled West Lake views from spacious rooms make it ideal for both business and leisure travelers. The hotel offers a free shuttle service to major attractions and features a tranquil tea lounge showcasing local culture.
Another excellent option is Hangzhou Tianyuan Grand Hotel, directly facing the main entrance of Civic Square. Its prime location allows guests to easily access public events, night light shows, and cultural festivals. The hotel’s sky garden bar provides panoramic views of the square and Qiantang River, perfect for experiencing Hangzhou’s vibrant urban nightlife.
Both hotels offer airport transfers, multilingual staff, and smart room systems. HopeGoo in advance is strongly recommended, especially during peak seasons, to secure preferred accommodations.
Civic Square is centrally located with exceptional transit access. The Metro Line 1 and Line 3 have a dedicated "Civic Square Station," connecting directly to major attractions like West Lake, Lingyin Temple, and Hefang Street, with trains every 5–8 minutes.
Multiple bus lines—including 27, 79, and 102—serve the area, linking to Hangzhou East Railway Station, Xiaoshan International Airport, and the West Lake Cultural District. A 20-minute walk or 15-minute metro ride reaches Hangzhou East Station.
Taxis are readily available, with average travel times under 10 minutes to West Lake. Most nearby hotels offer complimentary shuttles, and many provide wheelchair access and electric luggage carts.
For convenience, use the "Hangzhou Tong" card or mobile payments via Alipay/WeChat. Note: Parking at the square can be limited during holidays—public transit is highly recommended for efficiency and reduced congestion.
Civic Square is more than a landmark—it's a cultural hub offering immersive experiences. Every spring, the Hangzhou International Music Festival transforms the open-air stage into a spectacular event featuring international and local orchestras, combining live performances with dynamic light shows over West Lake.
During summer, the Night Market Festival brings over 100 food stalls offering authentic local delicacies like Longjing Prawns, Piān’rīan noodles, sugar paintings, and plum blossoms cakes—perfect for food lovers.
The central Civic Square Fountain performs timed light and water displays daily, making it a favorite spot for families. On weekends, the Community Art Market showcases handmade ceramics, embroidery, and photography by local artists, supporting intangible cultural heritage.
To the north, the Hangzhou City Museum Branch offers free admission, displaying exhibits on the city’s historical evolution, industrial growth, and modern development. Evenings along the promenade offer stunning views of the Qiantang River and skyline, capturing the essence of "timeless harmony" between past and present.
Yes, several hotels near Civic Square are designed with families in mind. Hangzhou West Lake Guobin Hotel features a children’s playroom, family-themed suites, and 24-hour infant care services, plus complimentary breakfast for kids. The hotel connects directly to the Civic Square Children’s Park via a safe green pathway, ideal for parents seeking outdoor time with young ones.
Hangzhou Tianyuan Grand Hotel offers a "Family Package" including a double room with an extra child bed, afternoon tea, and a welcome gift pack. All rooms come equipped with non-slip flooring, safety outlets, and quiet air conditioning for child comfort.
The surrounding area includes multiple family-friendly zones such as rock climbing walls, interactive water fountains, and educational corners. Hotels also assist with arranging kid-friendly activities like West Lake boat rides and Longjing tea-picking tours, ensuring memorable bonding experiences.
HopeGoo family rooms in advance is recommended, especially during peak seasons, due to high demand.
Hyatt Regency Hangzhou West Lake is a top choice, located just a 5-minute walk from Civic Square. Its modern design features floor-to-ceiling windows offering panoramic views of the Civic Square fountain area and distant West Lake skyline. The hotel provides 24-hour concierge service and complimentary shuttle buses to major attractions, ensuring seamless travel. During festivals, guests enjoy exclusive access to special events like light shows and cultural performances, immersing them in the city’s vibrant rhythm.
Civic Square offers numerous family-oriented activities: daily interactive children's musical shows at 10 a.m. in the central plaza, featuring local performing arts troupes; afternoon intangible cultural heritage workshops such as paper cutting and seal carving for parent-child participation. Nearby, Hangzhou Youth Palace hosts free guided tours blending history and technology exhibitions, making learning fun. Evening screenings of classic animated films under the open sky create a cozy, nostalgic atmosphere perfect for families.
Walking takes about 15 minutes from Civic Square to the Broken Bridge entrance of West Lake, passing through Hulong Pedestrian Street, lined with local snacks and creative shops. For faster access, take Hangzhou Metro Line 1 to "Longxiangqiao Station," just 3 stops away. Alternatively, rent an electric bike from the bike-sharing station outside the square—ride to West Lake in only 8 minutes, enjoying scenic routes along the way, ideal for eco-conscious travelers.
Recommended: Home Inn Business Hotel (Civic Square Branch), directly opposite the square with affordable rates and modern amenities. Rooms include air conditioning, smart TVs, and high-speed Wi-Fi, while some feature floor-to-ceiling windows overlooking the square’s evening lights. Free breakfast, luggage storage, and 24-hour self-service laundry are provided. Its prime location allows a 5-minute walk to the metro station, making it ideal for business travelers and backpackers.
The main highlight is the nightly fountain light show, running from 7:30 PM to 9:00 PM, combining laser effects, music, and dynamic water jets to narrate Hangzhou’s urban development story. Surrounding the square are night food stalls selling local delicacies like Ding Sheng Gao, Longjing tea drinks, and Song-style fish soup. Additionally, outdoor concerts by indie bands and folk singers are held regularly on the east side, creating a lively, festive atmosphere perfect for leisurely strolls and photography.
Absolutely. Civic Square itself is a prime photography destination. Shoot during golden hour using the reflective pool as a foreground to capture mirrored reflections of modern architecture and the distant Qiantang River Bridge. The glass dome of the Art Pavilion north of the square creates stunning light refraction effects in daylight, ideal for architectural and artistic shots. During weekend night light shows, use long-exposure techniques to capture flowing light trails, preserving the city’s dynamic energy in your images.
See what other travelers say about Citizen Square
We stayed at Lakeview Hotel Hangzhou during the New Year holiday with our family, and it was an absolutely wonderful experience. The hotel offers incredible value for money—so much more than we expected. Our hostess, Miss Yu Ying, went above and beyond with her warm and attentive service. We were greeted with fresh welcome fruits, complimentary toiletries for our child, and a little New Year gift—a sweet touch that made us feel truly special. The room was spotless, spacious, and featured a massive 2.4-meter bed—perfect for families with kids. Best of all, the location is unbeatable: right next to West Lake, with easy access to public transit and major attractions. Whether you're here for sightseeing or just relaxing, this hotel delivers on every level. Highly recommended—I’ll definitely be coming back.
Absolutely fantastic experience at this hotel—definitely deserving of a 10/10! The location is unbeatable, right in the heart of the shopping district with everything just steps away. I loved how easy it was to explore the city, and the breakfast spread was incredible—huge variety of both Western and Chinese options, all fresh and delicious. But what truly stood out was the staff member Tangtang. From the moment I arrived with my luggage, they offered to carry it up to my room without being asked. They even took time to point out little details about the room that made the stay more comfortable. When checking out, they kindly asked if I needed help arranging a ride—such thoughtful, personalized service. It’s rare to find hospitality this genuine and attentive. I’ll definitely be returning next time I visit Hangzhou!
Staying at Landison Zhejiang Zhongrui Building was an absolute delight. The location is unbeatable—right next to Metro Line 5, making it super easy to explore downtown Hangzhou, including West Lake and Wulin Square. The lobby has a subtle, pleasant fragrance that adds a touch of elegance without being overwhelming. I booked a room facing the courtyard, and it was incredibly quiet at night—perfect for a restful sleep. The bedding was soft and comfortable, making it easy to drift off. The shower had excellent water pressure, and the bathroom setup was modern and well thought out. What truly stood out was the front desk staff—they were professional, friendly, and always ready to help. From check-in to checkout, every interaction felt warm and genuine. This hotel delivers on every level—great value, top-notch comfort, and exceptional service. I’ll definitely be returning.
This was my first stay at this hotel, and I have to say, it exceeded all my expectations! Located just steps away from Qianjiang New City Metro Station, it’s incredibly convenient for both business and leisure travelers. I came here specifically for a work meeting, and the Wi-Fi performance was outstanding—fast, stable, and perfect for video calls without any lag. The front desk manager even personally walked me to my room to test the connection, which showed how genuinely attentive they are. They also mentioned an upcoming network upgrade, but even before that, the speed was already impressive. Bonus: my room was upgraded for free—a nice surprise! Staff were friendly, helpful, and proactive throughout my entire stay. One minor note: parking is limited and not included unless you're staying overnight. Since I didn’t stay the night, I didn’t pay, but friends who rented cars and stayed overnight had to cover the cost. Still, this doesn’t take away from the overall excellent experience. For great value, top-notch service, and reliable connectivity, I’d definitely recommend this hotel—and I’ll be back.
I always stay here whenever I visit Hangzhou for work—it's just so convenient, and I ended up booking two nights this time. The experience was excellent from start to finish. My room was spacious with plenty of room to move around, and the view of the Grand Canal from the window was absolutely peaceful. The bathroom was perfectly separated into dry and wet zones—shower and sink each had their own private space, which really boosted comfort and privacy. Everything was spotless, with no lingering odors at all. Right outside the hotel, there’s a bus stop right at the entrance, making it super easy to get around. Whether I wanted to head to Xiaohe Direct Street, Wulin Night Market, West Lake, or even Lingyin Temple, transportation options were abundant—whether by taxi or public transit. The nearby Line 3 subway station is also just a short walk away, adding to the convenience. The breakfast area was bright and inviting, and the staff were attentive and friendly. When I forgot something during check-out, they kindly helped me arrange storage. Overall, this stay exceeded my expectations. If I ever return to Hangzhou, I’ll definitely choose this hotel again.
Staying at Radisson Puman Hotel in Hangzhou’s historic Yu Street area was an absolute delight. The moment I walked in, I was impressed by the spotless cleanliness—every corner, from the lobby to my room, felt fresh and well-maintained. The hotel is perfectly located right on the Southern Song Dynasty Street, where ancient charm meets modern convenience. I loved strolling through the scenic streets just steps away. The facilities were brand new, fully equipped, and had zero odor—no musty smells or hidden issues like rust or leaks. Even the bathroom felt pristine. What truly stood out was the staff: incredibly warm, attentive, and genuinely helpful. They even delivered my late-night takeout order with a smile. To top it off, they surprised me with a thoughtful New Year gift before check-out—such a personal touch! This isn’t just a hotel; it’s a memorable experience. If you’re visiting Hangzhou, this is the place to stay. I’m already planning my return.
My stay at CIGLE BY LANDISON (Hangzhou West Lake Cultural Square Subway Station Branch) was absolutely outstanding—truly a five-star experience from start to finish. The hotel exudes a clean, elegant atmosphere with a bright and welcoming lobby. Check-in and check-out were smooth and efficient, and the front desk staff were warm, attentive, and incredibly patient with all my questions—no rush, no hassle, just genuine hospitality. The room itself was spacious with excellent natural light and great ventilation. Everything was spotless, with no overlooked corners or lingering odors. The bedding was soft yet supportive, and the mattress had just the right firmness for a restful night’s sleep. Noise insulation was impressive—completely quiet despite being in a central location. The bathroom featured a smart dry-wet separation layout, with instant hot water and strong flow. High-quality toiletries added a nice touch. Location-wise, it’s incredibly convenient—just a short walk to the subway station and close to major attractions like West Lake Cultural Square. Dining options, shopping, and local vibes are all within easy reach. Overall, the value for money is exceptional. Every detail was thoughtfully considered, making this one of the most relaxing and satisfying stays I’ve had in Hangzhou. I’ll definitely be back next time I’m in the city.
Staying at the Radisson SAS Hotel in Hangzhou, right in the heart of Wulin Square, made getting to West Lake a breeze—just two bus stops away, and there's a bus stop right outside the hotel. Parking was super convenient, and the staff were incredibly helpful, even suggesting we park here and take public transit to nearby attractions. The room was spotless, cozy, and thoughtfully furnished, with complimentary snacks—a nice little touch. Breakfast was outstanding, with a great variety and quality. Everything about this stay screamed value for money. I’d highly recommend it to anyone visiting Hangzhou—this is definitely a top choice.
The hotel is incredibly convenient, just a short walk from the Wulin Square Metro Station—perfect for getting around Hangzhou. The staff were exceptional, especially An An at the front desk. She greeted me with a warm smile, offered to carry my luggage, and took the time to explain all the hotel’s amenities in detail. She even shared personal recommendations for nearby hidden gem eateries, which made our stay feel so much more authentic and enjoyable. The housekeeping team was also very friendly and attentive, keeping everything spotless. From check-in to checkout, the service was top-notch, making this a truly memorable stay. If you're looking for a comfortable, well-located hotel with genuine hospitality, this is definitely the place to book.
Tucked away in the heart of the city, this hotel is a true sanctuary. The location is perfect—just a short walk to all the must-see spots, so you can maximize your time exploring without wasting it on transit. The staff at the front desk greeted us with warm smiles that instantly melted away any travel fatigue. The room was immaculate—so clean it almost smelled like sunshine—and every detail felt thoughtfully designed. From the plush bed to the well-stocked amenities, everything was top-notch and truly comfortable. Strolling through the serene, beautifully landscaped surroundings made me feel like time had slowed down just for me. This stay wasn’t just good—it was unforgettable. A perfect 10/10, and I’ll be back without hesitation.
This hotel is absolutely fantastic! Located on the 26th floor of Qianjiang Times Plaza, it's incredibly convenient—just a short walk from the metro and downtown attractions. Upon check-in, the front desk staff was so welcoming they upgraded me to a Premium Deluxe King room at no extra cost—huge space, very comfortable, and the best part? It comes with a washer and dryer right in the room. Even better, the complimentary toiletries include laundry detergent—such a thoughtful touch! Breakfast is served at a restaurant in the underground food plaza, where you get vouchers to pick your own dishes. There’s a wide variety of options, and everything is delicious. You can enjoy a full meal for under $20—truly great value. I’ll definitely be back!
My stay at Grand Metropark Hotel in Hangzhou exceeded all expectations! The concierge, Xiao Su, was incredibly attentive and proactive—she reached out before check-in with helpful tips and made sure everything ran smoothly during our visit. Any minor issues we had were addressed immediately and professionally, which truly made us feel valued. The hotel’s location is fantastic—just steps away from major attractions and local eateries, and public transport is super convenient. While some facilities show their age, the cleanliness and overall condition are excellent, and nothing detracted from the comfort of our stay. With such a great balance of value, service, and convenience, this hotel offers outstanding quality for the price. I’d definitely book here again on my next trip to Hangzhou.
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