Hangzhou's Citizen Square is the vibrant heart of the city, where modern architecture meets lush greenery. Don't miss the stunning light shows at night! Perfect for morning jogs, kite flying, or Instagram-worthy shots, it's your gateway to explore nearby West Lake and Wulin商圈. A must-visit to feel the city's pulse!

This hotel is a perfect choice for families! Featuring a dedicated kids' play area, children's meals, and even a picnic zone, it ensures fun for all ages. The stay is ultra-comfortable with sweet dream beds and rainforest-style showers, meticulously designed for relaxation. Conveniently located next to the subway, it offers easy access to West Lake and downtown. The front desk provides warm service, strict pandemic precautions, plus free parking and laundry services—ideal for both family trips and business stays!

This hotel is a perfect choice for family trips! Located in the heart of Wulin CBD, just a 10-minute walk to the subway and close to West Lake. It offers kids' play area, home theater, and game room—your children will love it! With dryer and laundry room, packing light is a breeze. The rooms are stylish and cozy, featuring comfortable bedding and a garden for relaxation. Enjoy artistic breakfast at Xu Restaurant to start your day right. With excellent service and great value, it’s a top-quality hotel full of surprises!

This hotel is a fantastic choice for your stay! Located in the heart of Qianjiang Century City, it’s just a short walk from the subway, making travel a breeze. The hotel boasts free laundry facilities, a fully-equipped gym, and smart voice-controlled rooms for a high-tech experience. The rooms are bright and cozy, with luxurious bedding and smart toilets for ultimate comfort. The staff is warm and welcoming, making you feel right at home. Plus, it’s close to the Olympic Sports Center and West Lake, perfect for both business and leisure. A top pick for any traveler!

This hotel is a hidden gem in Qianjiang New Town! With prime location near MixC Mall and subway access, it offers panoramic city views. Rooms feature smart home systems controlling lights and JBL speakers, along with German kitchenware and latex mattresses for ultimate comfort. The 24/7 concierge service caters to families and couples alike – kids love the play areas! Guests rave about the breakfast and stylish ambiance. Perfect for those seeking a high-tech artistic retreat in Hangzhou with eco-friendly luxury at every detail.

This hotel is the perfect choice for both business trips and family vacations! Located in the heart of Binjiang, Hangzhou, it offers easy access to the subway. The facilities are top-notch, including an executive lounge, fitness center, and even a tennis court for sports enthusiasts. Traveling with kids? No worries, the children's play area and kid-friendly amenities have got you covered. Plus, the robot service adds a high-tech touch! Whether for work or leisure, this place caters to all your needs with thoughtful details.

Looking for a hotel full of cultural charm and close to West Lake? This is definitely your top choice! Just a 10-minute walk to West Lake, surrounded by Ming and Qing Dynasty relics, it feels like stepping back in time. The hotel features large terraces and courtyard rooms, offering a peaceful retreat in the bustling city. Complimentary afternoon tea and a café are the cherry on top, perfect for family trips or business stays. L'Occitane toiletries and luxury bedding elevate your experience. Come and enjoy this zen-like oasis in the heart of the city!

This hotel is a perfect urban oasis for your getaway! Located right by Qianjiang Century Park and just a short walk to the metro, it’s super convenient. Inspired by light and water, the design creates an artistic and serene atmosphere—truly unique. The facilities are top-notch, featuring a pool, sauna, game room, and even a home theater and kids’ amenities for families. The executive floor offers a luxury lounge where you can enjoy coffee with a view. Impeccable service includes 24-hour front desk, valet parking, and late checkout until 2 PM. It’s the ultimate micro-vacation spot!

Looking for a unique stay immersed in Song Dynasty elegance? This newly opened boutique hotel blends traditional charm with modern comforts seamlessly. Just 30 seconds from the subway and 5 minutes to Hangzhou East Station, it’s perfect for travelers. Family-friendly amenities like a kids’ play area and special meals make it ideal for families. Enjoy robot service, a fitness center, and laundry facilities for a hassle-free stay. Unwind at the Qinghuan Restaurant with tea or host events in the versatile meeting spaces. Whether for business or leisure, this hotel offers a serene escape to "wash away the hustle and return to simplicity."

This is the perfect choice for both families and business travelers! With a prime location just 15 minutes’ walk from the subway, you can easily reach West Lake, Chenghuang Pavilion, and night markets within 10 minutes. Shopping malls like Hubin Yin Tai are also nearby. The hotel offers various room types, including family rooms, entertainment rooms, and business rooms, along with amenities like a laundry room and tea house. Enjoy robot service and 24-hour front desk for a hassle-free stay, plus free parking and airport transfers—talk about convenience! Rated 4.7, guests rave about the thoughtful service and great value. Don’t miss out!

This family-friendly hotel with a stellar 4.8 rating is perfect for your next trip! Featuring a kids' play area and children's meals, your little ones will have a blast. Conveniently located near the subway and Sijiqing shopping district, you'll find dining and entertainment right at your doorstep. Enjoy spotless rooms with laundry facilities and dryers, ideal for extended stays. The 24-hour front desk offers excellent service, and free parking makes it great for road trips. Just a short drive to West Lake and Qianjiang New City's light shows, it's perfect for both business and leisure travelers!

This hotel is located in the Wulin business district, surrounded by trendy shops and delicious food, and close to the subway station, making it easy to explore West Lake and Hupan Pedestrian Street! The design is stylish, blending community elements with a social atmosphere, perfect for both business and leisure. Rooms feature smart systems, free WiFi, and bathtubs for a comfortable stay. Enjoy amenities like a minibar, buffet restaurant, and fitness center. With attentive service and great value, it’s the perfect small-but-beautiful choice for your trip!

Located in the heart of Hangzhou, this hotel offers both convenience and comfort! Just a 5-minute walk to the subway station, with West Lake and Hefang Street nearby, you can easily explore the city's history and culture. Rooms feature plush duck-down bedding and smart toilets for a restful sleep, plus air purification systems for fresh, clean air. Love photography? The Song Dynasty-themed design is perfect for Instagram-worthy shots! Whether for family trips, business trips, or romantic getaways, the hotel has it all—family-friendly amenities, meeting rooms, and a garden teahouse to meet all your needs.

This hotel is a true hidden gem! Perfectly located near Hangzhou’s bustling hub, just steps away from Metro Line 2 and surrounded by shopping malls and local delicacies. The rooms are luxuriously equipped with automatic toilets, Siemens washer-dryer, and even a home theater. With kid-friendly amenities and 24-hour front desk service, it’s ideal for families. Plus, the warm hospitality and spotless environment make it a top pick for your stay!


This smart home space is designed by a post-90s team for those who love technology and comfort! The rooms are 80-90 sqm with Instagram-worthy decor, featuring a full smart home system that lets you control AC, TV, and curtains by voice—so convenient! Enjoy valet parking, airport transfer, and 24-hour front desk services. The prime location near the subway and Jiuyan Bridge night view makes shopping and dining a breeze. Perfect for family trips with childcare services, ensuring a worry-free holiday.

This cozy apartment-style hotel offers a variety of room types with modern amenities like a fridge, washer, and microwave, making your stay comfortable and convenient. The public areas feature a conference room, tea lounge, gym, and even a shared kitchen for all your needs. Its prime location near the subway and Hangzhou Railway Station puts you just minutes away from attractions like West Lake and Hefang Street. With services like valet parking, 24-hour front desk, and even robot service, you’re in for a hassle-free stay. Great value for money—perfect for your Hangzhou trip!
Everything you need to know about Citizen Square
Hangzhou West Lake Guobin Hotel is a top choice, just 1.5 km from Civic Square, blending traditional Jiangnan garden aesthetics with modern luxury. Its unparalleled West Lake views from spacious rooms make it ideal for both business and leisure travelers. The hotel offers a free shuttle service to major attractions and features a tranquil tea lounge showcasing local culture.
Another excellent option is Hangzhou Tianyuan Grand Hotel, directly facing the main entrance of Civic Square. Its prime location allows guests to easily access public events, night light shows, and cultural festivals. The hotel’s sky garden bar provides panoramic views of the square and Qiantang River, perfect for experiencing Hangzhou’s vibrant urban nightlife.
Both hotels offer airport transfers, multilingual staff, and smart room systems. HopeGoo in advance is strongly recommended, especially during peak seasons, to secure preferred accommodations.
Civic Square is centrally located with exceptional transit access. The Metro Line 1 and Line 3 have a dedicated "Civic Square Station," connecting directly to major attractions like West Lake, Lingyin Temple, and Hefang Street, with trains every 5–8 minutes.
Multiple bus lines—including 27, 79, and 102—serve the area, linking to Hangzhou East Railway Station, Xiaoshan International Airport, and the West Lake Cultural District. A 20-minute walk or 15-minute metro ride reaches Hangzhou East Station.
Taxis are readily available, with average travel times under 10 minutes to West Lake. Most nearby hotels offer complimentary shuttles, and many provide wheelchair access and electric luggage carts.
For convenience, use the "Hangzhou Tong" card or mobile payments via Alipay/WeChat. Note: Parking at the square can be limited during holidays—public transit is highly recommended for efficiency and reduced congestion.
Civic Square is more than a landmark—it's a cultural hub offering immersive experiences. Every spring, the Hangzhou International Music Festival transforms the open-air stage into a spectacular event featuring international and local orchestras, combining live performances with dynamic light shows over West Lake.
During summer, the Night Market Festival brings over 100 food stalls offering authentic local delicacies like Longjing Prawns, Piān’rīan noodles, sugar paintings, and plum blossoms cakes—perfect for food lovers.
The central Civic Square Fountain performs timed light and water displays daily, making it a favorite spot for families. On weekends, the Community Art Market showcases handmade ceramics, embroidery, and photography by local artists, supporting intangible cultural heritage.
To the north, the Hangzhou City Museum Branch offers free admission, displaying exhibits on the city’s historical evolution, industrial growth, and modern development. Evenings along the promenade offer stunning views of the Qiantang River and skyline, capturing the essence of "timeless harmony" between past and present.
Yes, several hotels near Civic Square are designed with families in mind. Hangzhou West Lake Guobin Hotel features a children’s playroom, family-themed suites, and 24-hour infant care services, plus complimentary breakfast for kids. The hotel connects directly to the Civic Square Children’s Park via a safe green pathway, ideal for parents seeking outdoor time with young ones.
Hangzhou Tianyuan Grand Hotel offers a "Family Package" including a double room with an extra child bed, afternoon tea, and a welcome gift pack. All rooms come equipped with non-slip flooring, safety outlets, and quiet air conditioning for child comfort.
The surrounding area includes multiple family-friendly zones such as rock climbing walls, interactive water fountains, and educational corners. Hotels also assist with arranging kid-friendly activities like West Lake boat rides and Longjing tea-picking tours, ensuring memorable bonding experiences.
HopeGoo family rooms in advance is recommended, especially during peak seasons, due to high demand.
Hyatt Regency Hangzhou West Lake is a top choice, located just a 5-minute walk from Civic Square. Its modern design features floor-to-ceiling windows offering panoramic views of the Civic Square fountain area and distant West Lake skyline. The hotel provides 24-hour concierge service and complimentary shuttle buses to major attractions, ensuring seamless travel. During festivals, guests enjoy exclusive access to special events like light shows and cultural performances, immersing them in the city’s vibrant rhythm.
Civic Square offers numerous family-oriented activities: daily interactive children's musical shows at 10 a.m. in the central plaza, featuring local performing arts troupes; afternoon intangible cultural heritage workshops such as paper cutting and seal carving for parent-child participation. Nearby, Hangzhou Youth Palace hosts free guided tours blending history and technology exhibitions, making learning fun. Evening screenings of classic animated films under the open sky create a cozy, nostalgic atmosphere perfect for families.
Walking takes about 15 minutes from Civic Square to the Broken Bridge entrance of West Lake, passing through Hulong Pedestrian Street, lined with local snacks and creative shops. For faster access, take Hangzhou Metro Line 1 to "Longxiangqiao Station," just 3 stops away. Alternatively, rent an electric bike from the bike-sharing station outside the square—ride to West Lake in only 8 minutes, enjoying scenic routes along the way, ideal for eco-conscious travelers.
Recommended: Home Inn Business Hotel (Civic Square Branch), directly opposite the square with affordable rates and modern amenities. Rooms include air conditioning, smart TVs, and high-speed Wi-Fi, while some feature floor-to-ceiling windows overlooking the square’s evening lights. Free breakfast, luggage storage, and 24-hour self-service laundry are provided. Its prime location allows a 5-minute walk to the metro station, making it ideal for business travelers and backpackers.
The main highlight is the nightly fountain light show, running from 7:30 PM to 9:00 PM, combining laser effects, music, and dynamic water jets to narrate Hangzhou’s urban development story. Surrounding the square are night food stalls selling local delicacies like Ding Sheng Gao, Longjing tea drinks, and Song-style fish soup. Additionally, outdoor concerts by indie bands and folk singers are held regularly on the east side, creating a lively, festive atmosphere perfect for leisurely strolls and photography.
Absolutely. Civic Square itself is a prime photography destination. Shoot during golden hour using the reflective pool as a foreground to capture mirrored reflections of modern architecture and the distant Qiantang River Bridge. The glass dome of the Art Pavilion north of the square creates stunning light refraction effects in daylight, ideal for architectural and artistic shots. During weekend night light shows, use long-exposure techniques to capture flowing light trails, preserving the city’s dynamic energy in your images.
See what other travelers say about Citizen Square

Booked during a special promotion through the platform—such a great deal! The room was spacious and well-equipped with a washing machine and refrigerator, making it super convenient for our stay. We especially loved the in-house movie room; after a long day of exploring, my family relaxed there enjoying some savory snacks, cold beer, and a movie—perfect way to unwind. Plus, the hotel’s location is unbeatable—just a short walk to both West Lake and the Grand Canal. Everything we needed was within easy reach, and the convenience made our trip even more enjoyable. Highly recommend this gem for travelers who value comfort, location, and a touch of local charm.

Staying at Hangzhou Lingjun Hotel Apartment (Qianjiang New Town Shop) was a delightful experience. The hotel is incredibly convenient—just a short walk from MixC LIFU, and easily accessible via subway to downtown. From the moment I arrived, the staff went above and beyond: a friendly attendant helped open the car door and carried my luggage, which made a great first impression. Even more impressive was when I accidentally left my ring behind in the room—I was worried, but the front desk team immediately located it and returned it to me without delay. Their attention to detail and genuine care truly stood out. Clean, well-maintained rooms, excellent service, and a perfect location make this hotel a top choice. I’ll definitely be back and highly recommend it to fellow travelers.

My trip to Hangzhou became truly memorable because of my stay at Atour S Hotel. The hotel lives up to its signature design and comfort, but what truly stood out was meeting Rong Xia at the front desk. Her greeting wasn’t just polite—it felt genuine, with warmth in her eyes and real care in her words. She didn’t just follow procedures; she anticipated needs before I even asked. That kind of thoughtful service made me feel at home during a long night away from familiar surroundings. Thank you, Rong Xia, for showing what exceptional hospitality really means—professional yet deeply human. This wasn’t just a place to sleep; it was a moment of connection. The booking experience through the platform was smooth and hassle-free, and the value for money was outstanding. I’ll definitely be back.

This was my first trip to Hangzhou, and I originally planned to stay near West Lake, but all the nearby hotels were fully booked. I ended up choosing HeFu Hotel, and honestly, it turned out to be one of the best decisions I’ve made. When I arrived, I was pleasantly surprised by the hotel’s elegant exterior and the calm, thoughtfully designed rooms—perfect for unwinding after a long day. I stayed for five nights, and every moment felt relaxing and peaceful. The location is fantastic: just a 30-minute drive from the airport, and key attractions like Mantis Mountain, Wansong Academy, and West Lake are easily walkable. Breakfast options were limited, but what they had was well-prepared and delicious—especially the local-style pastries. The lobby lounge offers complimentary snacks, fresh fruit, and herbal tea, which is such a thoughtful touch. Staff were incredibly polite and attentive, always ready to listen and help with any request. Overall, my experience exceeded expectations. HeFu Hotel isn’t just a place to sleep—it’s a true retreat. I’d highly recommend it to anyone visiting Hangzhou.

This hotel truly exceeded my expectations! The facilities are brand new and the rooms are spacious and comfortable—perfect for a relaxing stay. Cleanliness is outstanding; every corner felt fresh and well-maintained. The staff, especially the young lady at reception, were incredibly friendly and welcoming—always smiling and ready to help. I checked out at 2 PM but was able to extend until 4 PM with no hassle, which was a huge plus. Breakfast was mostly excellent—the pastries were fresh, the eggs were cooked just right, and the fruit platter was generous. The congee was a bit thin, but everything else was top-notch. My favorite spot in the room? That desk and chair combo—I sat there for hours reading and working, and it’s already become a photo-worthy highlight. Plus, being so close to the hospital made everything stress-free during my visit. If you’re looking for comfort, convenience, and a great value, this is definitely the place to stay. I’ll be back next time I’m in Hangzhou!

Staying here was a great choice because it's just a short walk from Sijiqing, making it super convenient for shopping or exploring the area. The hotel is compact but well-equipped—clean rooms, comfortable beds, and good bathroom facilities. What really stood out was the friendly staff; on a hot day when I was feeling a bit overwhelmed, they kept offering refreshing drinks—hibiscus, passion fruit, and lemon—all freshly prepared and rotated throughout the day. One thing to note: my room was in Building 2, which isn’t connected directly to the main lobby, so you’ll need to walk a short distance between buildings. But signs were clear, so it wasn’t an issue. Overall, this place offers excellent value for money, especially if you're looking for a quiet, no-frills stay near the shopping district. Definitely recommend for budget-conscious travelers who want comfort and convenience.

Staying at this hotel was an absolute delight from start to finish. The location is unbeatable—right in the heart of Hangzhou, just steps away from Wulin Square and within easy reach of West Lake. I loved how central it felt while still being tucked into a quiet little alley, offering peace and quiet without sacrificing convenience. Everything I needed—restaurants, shopping, cafes—was right outside the door. The room itself was spacious and well-designed, with excellent natural light and powerful heating that made it cozy even on chilly evenings. The bathroom features a smart dry-wet separation layout, which is a huge plus for comfort and practicality, especially for business travelers. What really stood out was the thoughtful service: breakfast, late-night snacks, and afternoon tea were all available, making the stay feel extra special. It’s not just a place to sleep—it’s a home base that makes your trip more enjoyable. Highly recommend for anyone visiting Hangzhou!

This hotel completely exceeded my expectations! Located right on the bustling Hefang Street, it's just a short walk from both the Southern Song Imperial Street and Gu Lou, making it super convenient for exploring local history and culture. There are countless restaurants nearby—whether you're craving authentic Hangzhou cuisine or quick bites, you'll never go hungry. The room was surprisingly spacious with modern, stylish decor and top-notch amenities. The bed was incredibly comfortable, and the bathroom felt luxurious and well-maintained. Staff were friendly and efficient throughout check-in and check-out. I loved the overall vibe—perfect balance of comfort, convenience, and value. I’ll definitely be booking here again on my next trip to Hangzhou, and I’d highly recommend it to anyone visiting!

Staying at Seven Nests Hotel near Shao Yifu Hospital and Hangzhou Mall was an absolute delight. The room was spotlessly clean, with excellent soundproofing—no noise from the hallway or neighboring rooms, which made for a peaceful night's sleep. The overall experience felt more like a 5-star hotel than what the price suggested. Located in a vibrant area, it’s surrounded by great dining options, convenience stores, and shopping spots—everything you need is just steps away. Public transportation is super accessible, making it easy to explore Hangzhou or visit nearby hospitals. I truly appreciate the attention to detail, comfort, and value for money. Would highly recommend this place to anyone visiting the area—perfect blend of comfort, convenience, and quality.

Staying here during a business trip was a perfect choice. The apartment is much more spacious than a typical hotel, with a fridge, washing machine, separate living area, and two private bedrooms—feels just like home. The rooms are clean, bright, and well-maintained, offering great comfort for extended stays. I especially appreciated the convenience of having kitchen amenities and laundry facilities right on-site. Located near dining options, shops, and public transit, getting around the city was effortless. The staff responded quickly to any inquiries and were friendly and professional throughout my stay. For anyone visiting Hangzhou for work, this place offers excellent value and a truly comfortable experience. Highly recommend it!

The room was spotlessly clean and incredibly comfortable—definitely a top-tier stay. The front desk staff were exceptionally warm and welcoming, making the whole experience feel personal and genuine. What truly stood out was an unforgettable moment during my solo trip: I suddenly twisted my knee badly while exploring the city and couldn’t stand properly. With no other options, I reached out to the front desk in desperation. Even though they’d run out of ice, one of the staff members immediately went out of his way to find a large bag of ice for me—no hesitation, just pure kindness. I used it right away, which turned out to be crucial. Later at the hospital, the doctor confirmed a ligament tear but emphasized that timely icing and proper first aid made a huge difference in preventing further damage. I’m so grateful this kind-hearted staff member took the time to help me when I needed it most. This wasn’t just a hotel—it felt like a safe haven with real human care. I’ll definitely be back.

The hotel is incredibly convenient, just a short walk from the Wulin Square Metro Station—perfect for getting around Hangzhou. The staff were exceptional, especially An An at the front desk. She greeted me with a warm smile, offered to carry my luggage, and took the time to explain all the hotel’s amenities in detail. She even shared personal recommendations for nearby hidden gem eateries, which made our stay feel so much more authentic and enjoyable. The housekeeping team was also very friendly and attentive, keeping everything spotless. From check-in to checkout, the service was top-notch, making this a truly memorable stay. If you're looking for a comfortable, well-located hotel with genuine hospitality, this is definitely the place to book.
Explore more amazing destinations