Hangzhou's Citizen Square is the vibrant heart of the city, where modern architecture meets lush greenery. Don't miss the stunning light shows at night! Perfect for morning jogs, kite flying, or Instagram-worthy shots, it's your gateway to explore nearby West Lake and Wulin商圈. A must-visit to feel the city's pulse!

This hotel boasts a prime location near West Lake and Baoshi Mountain, seamlessly connected to Wulin and Hubin business districts, with easy access to subway stations. The modern yet classic decor features a stunning light water curtain in the glass-walled lobby, offering breathtaking views through floor-to-ceiling windows. Room options range from standard to LOFT suites, and as a National Five-Diamond Restaurant, it excels in Hangzhou cuisine, perfect for business dinners or friend gatherings. Amenities include a kids' play area, fitness center, and multi-function halls, along with 24-hour front desk and free parking, ensuring a seamless stay!

This hotel is the perfect choice for both business trips and family vacations! Located in the heart of Hangzhou's CBD, it offers convenient transportation and a stunning view of the Qiantang River light show. Designed by a top international team, the luxurious rooms and attentive butler service ensure a comfortable stay. The 10,000㎡ recreation club includes an indoor heated pool, fitness center, and kids' playground—your little ones will love it! Dining is a delight with Michelin-trained chefs crafting exquisite dishes and themed tea breaks to enjoy. Whether for meetings or leisure, the pillar-free banquet halls and professional service will exceed your expectations!

This hotel offers unbeatable value with its prime location at the confluence of Qiantang River and Grand Canal, perfect for both business trips and family vacations! Enjoy panoramic river views from your room, complemented by 24-hour butler service. Facilities include an infinity pool, fitness center, and game rooms, with multilingual staff catering to international guests. The delicious breakfast and attentive front desk service receive rave reviews, plus it's steps from the subway for easy access. If you're looking for a stunning night view and top-notch hospitality in Hangzhou, this is a highly recommended choice!

Looking for a relaxing yet fulfilling trip? This hotel is your perfect choice! Whether it's family fun or business meetings, you'll find everything here: kids' play area, conference rooms, and fitness center are all ready for you. With the metro station just steps away, getting around is a breeze, and free parking plus valet service make driving hassle-free. Enjoy a cup of coffee or unwind at the bar. Thoughtful amenities like laundry service and 24-hour front desk ensure a smooth journey. Come here for a worry-free vacation!

This hotel is a perfect choice for both business and leisure travelers! Located near Hangzhou East Railway Station, it offers unbeatable convenience with subway access just a short walk away. The hotel boasts multi-functional meeting rooms, executive floors, and 24-hour front desk service, making it ideal for work or play. Rooms are clean and cozy, and amenities like free parking and car rental services make exploring the city a breeze. Nearby, you’ll find plenty of dining and entertainment options, including a bar and tea lounge. With friendly staff and great value, it’s a top pick for your next trip to Hangzhou!

This is not just a hotel, but a bohemian utopia brimming with creativity! Designed by a renowned local architect, the bold concrete-style spaces are infused with storytelling charm. Check in at the front desk adorned with a chessboard world map and surrounded by thousands of books. Enjoy the café, pool table, and reading nook, or soak in the Jiuyan Bridge night views. Regular community events like folk music nights and book clubs make it easy to meet fellow travelers. With metro access and great value, it’s perfect for explorers and romantics alike!
Everything you need to know about Citizen Square
Hangzhou West Lake Guobin Hotel is a top choice, just 1.5 km from Civic Square, blending traditional Jiangnan garden aesthetics with modern luxury. Its unparalleled West Lake views from spacious rooms make it ideal for both business and leisure travelers. The hotel offers a free shuttle service to major attractions and features a tranquil tea lounge showcasing local culture.
Another excellent option is Hangzhou Tianyuan Grand Hotel, directly facing the main entrance of Civic Square. Its prime location allows guests to easily access public events, night light shows, and cultural festivals. The hotel’s sky garden bar provides panoramic views of the square and Qiantang River, perfect for experiencing Hangzhou’s vibrant urban nightlife.
Both hotels offer airport transfers, multilingual staff, and smart room systems. HopeGoo in advance is strongly recommended, especially during peak seasons, to secure preferred accommodations.
Civic Square is centrally located with exceptional transit access. The Metro Line 1 and Line 3 have a dedicated "Civic Square Station," connecting directly to major attractions like West Lake, Lingyin Temple, and Hefang Street, with trains every 5–8 minutes.
Multiple bus lines—including 27, 79, and 102—serve the area, linking to Hangzhou East Railway Station, Xiaoshan International Airport, and the West Lake Cultural District. A 20-minute walk or 15-minute metro ride reaches Hangzhou East Station.
Taxis are readily available, with average travel times under 10 minutes to West Lake. Most nearby hotels offer complimentary shuttles, and many provide wheelchair access and electric luggage carts.
For convenience, use the "Hangzhou Tong" card or mobile payments via Alipay/WeChat. Note: Parking at the square can be limited during holidays—public transit is highly recommended for efficiency and reduced congestion.
Civic Square is more than a landmark—it's a cultural hub offering immersive experiences. Every spring, the Hangzhou International Music Festival transforms the open-air stage into a spectacular event featuring international and local orchestras, combining live performances with dynamic light shows over West Lake.
During summer, the Night Market Festival brings over 100 food stalls offering authentic local delicacies like Longjing Prawns, Piān’rīan noodles, sugar paintings, and plum blossoms cakes—perfect for food lovers.
The central Civic Square Fountain performs timed light and water displays daily, making it a favorite spot for families. On weekends, the Community Art Market showcases handmade ceramics, embroidery, and photography by local artists, supporting intangible cultural heritage.
To the north, the Hangzhou City Museum Branch offers free admission, displaying exhibits on the city’s historical evolution, industrial growth, and modern development. Evenings along the promenade offer stunning views of the Qiantang River and skyline, capturing the essence of "timeless harmony" between past and present.
Yes, several hotels near Civic Square are designed with families in mind. Hangzhou West Lake Guobin Hotel features a children’s playroom, family-themed suites, and 24-hour infant care services, plus complimentary breakfast for kids. The hotel connects directly to the Civic Square Children’s Park via a safe green pathway, ideal for parents seeking outdoor time with young ones.
Hangzhou Tianyuan Grand Hotel offers a "Family Package" including a double room with an extra child bed, afternoon tea, and a welcome gift pack. All rooms come equipped with non-slip flooring, safety outlets, and quiet air conditioning for child comfort.
The surrounding area includes multiple family-friendly zones such as rock climbing walls, interactive water fountains, and educational corners. Hotels also assist with arranging kid-friendly activities like West Lake boat rides and Longjing tea-picking tours, ensuring memorable bonding experiences.
HopeGoo family rooms in advance is recommended, especially during peak seasons, due to high demand.
Hyatt Regency Hangzhou West Lake is a top choice, located just a 5-minute walk from Civic Square. Its modern design features floor-to-ceiling windows offering panoramic views of the Civic Square fountain area and distant West Lake skyline. The hotel provides 24-hour concierge service and complimentary shuttle buses to major attractions, ensuring seamless travel. During festivals, guests enjoy exclusive access to special events like light shows and cultural performances, immersing them in the city’s vibrant rhythm.
Civic Square offers numerous family-oriented activities: daily interactive children's musical shows at 10 a.m. in the central plaza, featuring local performing arts troupes; afternoon intangible cultural heritage workshops such as paper cutting and seal carving for parent-child participation. Nearby, Hangzhou Youth Palace hosts free guided tours blending history and technology exhibitions, making learning fun. Evening screenings of classic animated films under the open sky create a cozy, nostalgic atmosphere perfect for families.
Walking takes about 15 minutes from Civic Square to the Broken Bridge entrance of West Lake, passing through Hulong Pedestrian Street, lined with local snacks and creative shops. For faster access, take Hangzhou Metro Line 1 to "Longxiangqiao Station," just 3 stops away. Alternatively, rent an electric bike from the bike-sharing station outside the square—ride to West Lake in only 8 minutes, enjoying scenic routes along the way, ideal for eco-conscious travelers.
Recommended: Home Inn Business Hotel (Civic Square Branch), directly opposite the square with affordable rates and modern amenities. Rooms include air conditioning, smart TVs, and high-speed Wi-Fi, while some feature floor-to-ceiling windows overlooking the square’s evening lights. Free breakfast, luggage storage, and 24-hour self-service laundry are provided. Its prime location allows a 5-minute walk to the metro station, making it ideal for business travelers and backpackers.
The main highlight is the nightly fountain light show, running from 7:30 PM to 9:00 PM, combining laser effects, music, and dynamic water jets to narrate Hangzhou’s urban development story. Surrounding the square are night food stalls selling local delicacies like Ding Sheng Gao, Longjing tea drinks, and Song-style fish soup. Additionally, outdoor concerts by indie bands and folk singers are held regularly on the east side, creating a lively, festive atmosphere perfect for leisurely strolls and photography.
Absolutely. Civic Square itself is a prime photography destination. Shoot during golden hour using the reflective pool as a foreground to capture mirrored reflections of modern architecture and the distant Qiantang River Bridge. The glass dome of the Art Pavilion north of the square creates stunning light refraction effects in daylight, ideal for architectural and artistic shots. During weekend night light shows, use long-exposure techniques to capture flowing light trails, preserving the city’s dynamic energy in your images.
See what other travelers say about Citizen Square

Staying at Zhejiang Great Hall of the People Hotel was an absolute delight. The room was incredibly comfortable and spotlessly clean, with thoughtful touches like handwritten notes left by staff during each housekeeping visit—small details that made a big difference. On our first evening, we were greeted with a warm welcome pack: fresh milk and a small snack delivered to the room, which added such a personal touch. Water bottles were refilled promptly and consistently, no need to worry about staying hydrated. Best of all, the hotel’s location is unbeatable—just a 10-minute walk to the West Lake boat dock, making exploring the scenic area super convenient. The service team truly goes above and beyond, showing genuine care and attention to detail throughout our stay. This place offers exceptional value and a memorable experience—highly recommend for anyone visiting Hangzhou.

Staying at Sorl Hotel Hangzhou was an absolute delight from start to finish. Located right in the heart of Qiantang New Town, the hotel offers stunning views of the Qiantang River meeting the Grand Canal—truly a sight to behold. From my room, I could enjoy panoramic views of the water stretching into the horizon or gaze down at the vibrant city skyline. The room itself was thoughtfully designed with high-speed internet, a mini-bar, fridge, private laundry facilities, and even baby amenities—perfect for families. 24-hour personal concierge service made everything seamless; they were attentive without being intrusive. The Chinese restaurant delivered authentic, mouthwatering dishes that truly satisfied my taste buds. The coffee lounge is a must-visit—great ambiance, excellent drinks, and unbeatable river views. The lobby bar provides a relaxed retreat, while the infinity pool and well-equipped fitness center are ideal for unwinding after a long day. With nine fully equipped meeting and banquet rooms, the hotel also caters beautifully to business events. Whether it’s for leisure or work, this place strikes the perfect balance between comfort, convenience, and elegance. Highly recommended—I’ll definitely be back.

Located just minutes from Hangzhou East Railway Station, this hotel offers unbeatable convenience for travelers connecting via high-speed train. I ended up booking through the platform after missing my scheduled train and chose Crown Plaza based on its proximity and solid reputation. Though it's not a brand-new property, the cleanliness, room condition, and staff service remain consistently professional and welcoming. The overall experience exceeded expectations—especially considering the location and value. For anyone needing a reliable, no-fuss stay near the station, this is a smart choice. I’d definitely return if visiting Hangzhou again.

I’m writing this review with genuine gratitude. From the moment I arrived, everything about this hotel exceeded my expectations. The location is fantastic—just a 10-minute walk from the subway station, making travel around Hangzhou incredibly convenient. The room itself was much larger than I anticipated, with a thoughtful layout that made the space feel open and comfortable. While some of the furnishings aren’t brand new, all the essentials are there, and when you consider the price point, the value-for-money is outstanding. Breakfast was surprisingly diverse and tasted great—fresh, well-prepared, and satisfying. What truly stood out? I stayed for six nights, and every single night I slept deeply and peacefully—something I’ve struggled with on other trips. That alone made the stay unforgettable. But the real highlight was the staff. Their kindness went beyond professionalism. I accidentally left my tablet behind after check-out and only remembered hours later. To my surprise, they had already retrieved it, securely stored it alongside my luggage, and were waiting to return it. That level of care and attention to detail brought tears to my eyes. In a world where service often feels transactional, this was pure human warmth. I can’t recommend this place highly enough—not just for the comfort or location, but for the heart behind it. I’ll be back, without a doubt.

The hotel is incredibly convenient, just a short walk from the Wulin Square Metro Station—perfect for getting around Hangzhou. The staff were exceptional, especially An An at the front desk. She greeted me with a warm smile, offered to carry my luggage, and took the time to explain all the hotel’s amenities in detail. She even shared personal recommendations for nearby hidden gem eateries, which made our stay feel so much more authentic and enjoyable. The housekeeping team was also very friendly and attentive, keeping everything spotless. From check-in to checkout, the service was top-notch, making this a truly memorable stay. If you're looking for a comfortable, well-located hotel with genuine hospitality, this is definitely the place to book.

Tucked away in the heart of the city, this hotel is a true sanctuary. The location is perfect—just a short walk to all the must-see spots, so you can maximize your time exploring without wasting it on transit. The staff at the front desk greeted us with warm smiles that instantly melted away any travel fatigue. The room was immaculate—so clean it almost smelled like sunshine—and every detail felt thoughtfully designed. From the plush bed to the well-stocked amenities, everything was top-notch and truly comfortable. Strolling through the serene, beautifully landscaped surroundings made me feel like time had slowed down just for me. This stay wasn’t just good—it was unforgettable. A perfect 10/10, and I’ll be back without hesitation.

This hotel is absolutely fantastic! Located on the 26th floor of Qianjiang Times Plaza, it's incredibly convenient—just a short walk from the metro and downtown attractions. Upon check-in, the front desk staff was so welcoming they upgraded me to a Premium Deluxe King room at no extra cost—huge space, very comfortable, and the best part? It comes with a washer and dryer right in the room. Even better, the complimentary toiletries include laundry detergent—such a thoughtful touch! Breakfast is served at a restaurant in the underground food plaza, where you get vouchers to pick your own dishes. There’s a wide variety of options, and everything is delicious. You can enjoy a full meal for under $20—truly great value. I’ll definitely be back!

My stay at Grand Metropark Hotel in Hangzhou exceeded all expectations! The concierge, Xiao Su, was incredibly attentive and proactive—she reached out before check-in with helpful tips and made sure everything ran smoothly during our visit. Any minor issues we had were addressed immediately and professionally, which truly made us feel valued. The hotel’s location is fantastic—just steps away from major attractions and local eateries, and public transport is super convenient. While some facilities show their age, the cleanliness and overall condition are excellent, and nothing detracted from the comfort of our stay. With such a great balance of value, service, and convenience, this hotel offers outstanding quality for the price. I’d definitely book here again on my next trip to Hangzhou.

Located just steps from Qichun Square Metro Station on Line 2, this hotel offers unbeatable convenience for exploring downtown Hangzhou or running errands. The staff went above and beyond—when I called ahead to ask if they could hold a package for me, they happily agreed. My parcel was safely received, stored, and ready for pickup upon arrival. No stress, no hassle, just smooth travel. From the moment I stepped in, everything felt welcoming and efficient. Clean rooms, great location, and exceptional service make this a standout choice. If you're visiting Hangzhou, this is definitely a top pick.

Staying at Atour X Hotel Ding'an Road Yintai West Lake Hangzhou was an absolute delight! The room was immaculately clean and fresh, immediately making me feel at home. The front desk staff were incredibly friendly and attentive—always ready to help with anything I needed. Location-wise, it’s perfect: just a short walk to West Lake, Hefang Street, and all the local hotspots. What truly stood out? Returning late at night to find a warm bowl of congee and some light snacks waiting for me. In the middle of winter, that simple gesture brought such a cozy, heartwarming feeling. The hotel also has a full laundry service with both washing and drying machines—plus, they’ll even collect your clothes when you’re out, which is seriously thoughtful. The only tiny hiccup? The TV wouldn’t turn on, and the remote seemed unresponsive. But if you don’t rely on TV, it’s not a dealbreaker—just ask the front desk for help. Overall, this place offers incredible value, comfort, and genuine hospitality. I’d happily come back in a heartbeat.

This was my first stay at this hotel, and I have to say, it exceeded all my expectations! Located just steps away from Qianjiang New City Metro Station, it’s incredibly convenient for both business and leisure travelers. I came here specifically for a work meeting, and the Wi-Fi performance was outstanding—fast, stable, and perfect for video calls without any lag. The front desk manager even personally walked me to my room to test the connection, which showed how genuinely attentive they are. They also mentioned an upcoming network upgrade, but even before that, the speed was already impressive. Bonus: my room was upgraded for free—a nice surprise! Staff were friendly, helpful, and proactive throughout my entire stay. One minor note: parking is limited and not included unless you're staying overnight. Since I didn’t stay the night, I didn’t pay, but friends who rented cars and stayed overnight had to cover the cost. Still, this doesn’t take away from the overall excellent experience. For great value, top-notch service, and reliable connectivity, I’d definitely recommend this hotel—and I’ll be back.

I always stay here whenever I visit Hangzhou—it's my go-to choice for convenience and comfort. The on-site dining on the ground floor is excellent, especially the Song Sister Fish Soup, which is silky and flavorful, and the salted egg yolk pumpkin is rich and satisfying. The room was spotless and well-maintained, with a cozy bed that made for a great night’s sleep. One thing to note: the upper floors are currently under renovation, so there can be some construction noise starting around 8 AM. If you're an early riser or don’t mind a little background sound, it’s not a big deal. But if you prefer quiet mornings and love sleeping in, you might want to request a lower-floor room. Overall, the value is outstanding, and the location is unbeatable—definitely a place I’ll return to.
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