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Hotels with Spring Selection Near Citizen Square
Hangzhou's Citizen Square is the vibrant heart of the city, where modern architecture meets lush greenery. Don't miss the stunning light shows at night! Perfect for morning jogs, kite flying, or Instagram-worthy shots, it's your gateway to explore nearby West Lake and Wulin商圈. A must-visit to feel the city's pulse!
Zhejiang Xizi Hotel · Wangzhuang · West Lake Famous Garden
This hotel is the perfect getaway! Nestled at the foot of Leifeng Pagoda, it offers breathtaking lake views and a panoramic vista of North and South Peaks and Baochu Pagoda. With pool, kids' play area, and executive lounge, it’s ideal for families or couples. The attentive service includes airport transfers, making travel hassle-free. Rooms are spacious and clean, featuring unique designs, and you can unwind with tea in the tea house. Don’t miss the stunning garden architecture and Jiuyan Bridge night views—perfect for Instagram!
Feng Qi Chao Ming·The Dragon
This hotel offers executive-level luxury! Nestled by the ancient moat of Hangzhou, it blends modern elegance with wellness, perfect for discerning travelers. Rooms feature floor-to-ceiling windows with views of the city’s past and present, plus premium bedding and designer toiletries for ultimate relaxation. The rooftop boasts a heated pool and gym, while kids love the play area—great for families. Its prime location near the subway makes exploring West Lake or reaching the airport a breeze. With attentive service, friendly staff, and even robot assistants, every detail is thoughtfully curated.
Park Hyatt Hangzhou
This luxury hotel is nestled in the bustling CBD of Qianjiang New Town, yet offers a tranquil retreat with its modern Jiangnan courtyard design. The elegantly appointed rooms feature Le Labo 33 amenities and boast stunning night views and lake scenery. With four exquisite dining venues, including a Black Pearl two-diamond restaurant, food lovers are in for a treat. The pool and fitness center are top-notch, and the professional service team ensures a memorable stay. Perfect for both family trips and business meetings, its prime location offers easy metro access, great shopping, and endless dining and entertainment options!
Sofitel Hangzhou Yingguan
InterContinental Hangzhou
This designer hotel in the heart of Qianjiang New District boasts a striking golden sphere design, forming a "sun and moon" spectacle with the nearby opera house. Rooms feature floor-to-ceiling windows with panoramic views of the Qiantang River or city light shows. With five diverse dining venues ranging from Cantonese to Mediterranean cuisine, culinary delights abound. Its column-free grand ballroom has hosted events like the G20 Summit, while the fitness center, pool, and spa offer relaxation. Excellent metro access and shopping options nearby make it ideal for both business and leisure.
Hangzhou West Lake Liuyingli Hotel
Grand Metropark Hotel
This hotel is perfect for both business trips and family vacations! Located by the West Lake, it offers unbeatable convenience with nearby metro access and shopping districts, plus valet parking and 24-hour front desk service. The design blends Eastern and Western styles, featuring an elegant lobby and cozy rooms with free WiFi. Enjoy diverse cuisines at its celebrity-chef restaurants, or unwind at the outdoor pool and spa. With G20 Summit hosting experience, it guarantees top-notch service for meetings or leisure stays!
Pagoda Hotel Hangzhou West Lake Wulin
Nestled in Hangzhou's bustling Wulin Square, this design hotel blends artistic aesthetics with urban convenience, just steps from the metro to West Lake. Its Me-time Space rooms bathe in natural light, while the Go-to Coffee serves 75 varieties of hearty breakfasts. Perfect for couples, families, or business trips, the multi-functional lounge offers co-working spaces and specialty Aussie-style coffee. With a gym, meeting rooms, and kid-friendly amenities, every detail caters to your ideal stay.
Radisson Hangzhou Qianjiang
This hotel boasts a prime location in Qianjiang Century City, with seamless subway access for effortless exploration. Rooms feature sleek modern design and motorized windows connecting you to nature, while the executive lounge caters to business travelers. Its crowning jewel? A 900㎡ crystal-chandelier ballroom perfect for weddings and conferences. With family-friendly amenities, pool, and stellar 4.8-rating for service, it’s a top-tier choice for both leisure and business stays.
Grand Hyatt Hangzhou
Dreaming of a lakeside retreat with a touch of urban luxury? This hotel is your perfect choice! Nestled on the east bank of West Lake, it's just steps away from the vibrant Hubin commercial district, offering easy access to shopping, dining, and nightlife. The luxurious rooms and suites blend traditional Chinese elements with modern comforts, showcasing exquisite craftsmanship. Don’t miss the rooftop garden, where you can admire breathtaking views of the West Lake Music Fountain. Whether you’re unwinding in the Executive Lounge or relaxing by the indoor heated pool, this hotel promises an unforgettable stay!
Hangzhou West Lake Zhongwei Xiangyi Hotel
This hotel redefines smart hospitality with its cutting-edge facial recognition system for seamless check-in and room access, plus robot delivery service for a contactless stay. Nestled in downtown Hangzhou, it offers easy access to West Lake and shopping districts. Rooms feature advanced noise-proofing for urban serenity, while diverse dining options span from authentic Chinese to Japanese cuisine. Perfect for both business and leisure, its versatile meeting spaces and recreation facilities (including kids' zones) ensure every need is met. A true blend of technology and warmth!
Sorl Hotel Hangzhou
This hotel offers unbeatable value with its prime location at the confluence of Qiantang River and Grand Canal, perfect for both business trips and family vacations! Enjoy panoramic river views from your room, complemented by 24-hour butler service. Facilities include an infinity pool, fitness center, and game rooms, with multilingual staff catering to international guests. The delicious breakfast and attentive front desk service receive rave reviews, plus it's steps from the subway for easy access. If you're looking for a stunning night view and top-notch hospitality in Hangzhou, this is a highly recommended choice!
Elong Hotel Hangzhou WestLake
This hotel is a perfect urban oasis with direct metro access—minutes to West Lake and Grand Canal. Its award-winning design blends luxury with smart features like floor-to-ceiling windows and UV-sanitized amenities. Families love the playzone and kid-friendly services, while business travelers appreciate the executive floors and 24/7 laundry. Unique touches: robot butlers, bike rentals, and even fishing permits! With soundproof rooms and ergonomic beds, it’s your home away from home in Hangzhou.
Pagoda Hotel Hangzhou Binjiang
This design hotel is a hidden gem in Binjiang! Wake up to panoramic Qiantang River views through floor-to-ceiling windows, with luxurious imported bedding making you feel like sleeping on clouds. The art-filled lobby and smart rooms showcase chic aesthetics, while complimentary mini-bar and all-day dining add delightful touches. Perfectly located - just 3mins walk to metro, easily accessing West Lake and CBD. Its multi-functional spaces are a game-changer: from self-service laundry and fitness center to business facilities and kids' zone, catering to both business travelers and families. Don’t miss the free parking and 24/7 concierge for a hassle-free stay!
Maison New Century Hotel Hangzhou Zhelv
Travel is not just about the destination, but also about the experience. This hotel is conveniently located next to Hangzhou East Railway Station, with easy access to Metro Lines 1, 4, and 6, making it a breeze to explore the city. Featuring 11 multifunctional meeting rooms and a 520 sqm pillar-free banquet hall, it’s perfect for both business trips and romantic weddings. The rooms are stylishly designed with cozy bedding, some offering stunning lake views for a restful stay. Robot service and 24-hour front desk ensure a seamless experience. With dining and shopping options nearby, it’s the ideal choice for business and leisure travelers alike!
Vance Hotel (East Railway Station Airport Road Branch)
This hotel is the perfect blend of intelligence and luxury! Featuring fully smart rooms, every moment here is filled with technology and comfort. The hotel also boasts a huge international banquet hall, accommodating 2000 people for meetings or 100 tables for banquets, making it the top choice for business and weddings. The location is super convenient, close to the subway, just 1 minute to Hangzhou East Station and 25 minutes to the airport. With SPA massage, fitness center, bar and other diverse facilities, it's the ideal choice for both travel and business!
Zhongshan West Lake Hotel Hangzhou
Dreaming of West Lake views in the heart of the city? This is your perfect choice! Floor-to-ceiling windows offer panoramic views of the lake, while rooms blend Eastern and Western aesthetics with Dyson hairdryers, JBL speakers, and luxurious rainforest showers. The 17th-floor lakeside restaurant serves fusion cuisine with stunning vistas of lotus-filled waters—a feast for both eyes and palate! Steps from shopping hubs and Lingyin Temple, it’s ideal for romantic getaways, family trips, or business stays. Robotic services and a gym add modern convenience.
Hotel Indigo Hangzhou Uptown
Crowne Plaza Hangzhou Riverside, an IHG Hotel
This hotel offers breathtaking river views and is perfectly located in the heart of Binjiang's business district, just a stone's throw from the Olympic Sports Center. With a 4.9 rating, it's a top choice for both business and leisure. You'll love the executive lounge, pool, and fitness center, plus perks like 24-hour front desk and free parking. The photo-worthy interiors are perfect for your social media, and its proximity to shopping and attractions (just 10 minutes away) makes it a smart pick for any traveler.
Four Seasons Hotel Hangzhou at Hangzhou Centre
This hotel masterfully blends urban vibrancy with tranquil garden aesthetics, offering breathtaking night views and easy access to the subway. As a 2024上榜酒店, it lives up to its reputation with smoke-free floors for fresher air and an executive lounge/bar perfect for business or leisure. Instagrammers will love its photogenic spots, while the spa and pool provide ultimate relaxation. Enjoy the stay 5 nights, get 1 free promotion now! With complimentary parking and 24/7 front desk service, every detail is thoughtfully arranged for your comfort.
Frequently Asked Questions
Everything you need to know about Citizen Square
Hangzhou West Lake Guobin Hotel is a top choice, just 1.5 km from Civic Square, blending traditional Jiangnan garden aesthetics with modern luxury. Its unparalleled West Lake views from spacious rooms make it ideal for both business and leisure travelers. The hotel offers a free shuttle service to major attractions and features a tranquil tea lounge showcasing local culture.
Another excellent option is Hangzhou Tianyuan Grand Hotel, directly facing the main entrance of Civic Square. Its prime location allows guests to easily access public events, night light shows, and cultural festivals. The hotel’s sky garden bar provides panoramic views of the square and Qiantang River, perfect for experiencing Hangzhou’s vibrant urban nightlife.
Both hotels offer airport transfers, multilingual staff, and smart room systems. HopeGoo in advance is strongly recommended, especially during peak seasons, to secure preferred accommodations.
Civic Square is centrally located with exceptional transit access. The Metro Line 1 and Line 3 have a dedicated "Civic Square Station," connecting directly to major attractions like West Lake, Lingyin Temple, and Hefang Street, with trains every 5–8 minutes.
Multiple bus lines—including 27, 79, and 102—serve the area, linking to Hangzhou East Railway Station, Xiaoshan International Airport, and the West Lake Cultural District. A 20-minute walk or 15-minute metro ride reaches Hangzhou East Station.
Taxis are readily available, with average travel times under 10 minutes to West Lake. Most nearby hotels offer complimentary shuttles, and many provide wheelchair access and electric luggage carts.
For convenience, use the "Hangzhou Tong" card or mobile payments via Alipay/WeChat. Note: Parking at the square can be limited during holidays—public transit is highly recommended for efficiency and reduced congestion.
Civic Square is more than a landmark—it's a cultural hub offering immersive experiences. Every spring, the Hangzhou International Music Festival transforms the open-air stage into a spectacular event featuring international and local orchestras, combining live performances with dynamic light shows over West Lake.
During summer, the Night Market Festival brings over 100 food stalls offering authentic local delicacies like Longjing Prawns, Piān’rīan noodles, sugar paintings, and plum blossoms cakes—perfect for food lovers.
The central Civic Square Fountain performs timed light and water displays daily, making it a favorite spot for families. On weekends, the Community Art Market showcases handmade ceramics, embroidery, and photography by local artists, supporting intangible cultural heritage.
To the north, the Hangzhou City Museum Branch offers free admission, displaying exhibits on the city’s historical evolution, industrial growth, and modern development. Evenings along the promenade offer stunning views of the Qiantang River and skyline, capturing the essence of "timeless harmony" between past and present.
Yes, several hotels near Civic Square are designed with families in mind. Hangzhou West Lake Guobin Hotel features a children’s playroom, family-themed suites, and 24-hour infant care services, plus complimentary breakfast for kids. The hotel connects directly to the Civic Square Children’s Park via a safe green pathway, ideal for parents seeking outdoor time with young ones.
Hangzhou Tianyuan Grand Hotel offers a "Family Package" including a double room with an extra child bed, afternoon tea, and a welcome gift pack. All rooms come equipped with non-slip flooring, safety outlets, and quiet air conditioning for child comfort.
The surrounding area includes multiple family-friendly zones such as rock climbing walls, interactive water fountains, and educational corners. Hotels also assist with arranging kid-friendly activities like West Lake boat rides and Longjing tea-picking tours, ensuring memorable bonding experiences.
HopeGoo family rooms in advance is recommended, especially during peak seasons, due to high demand.
Hyatt Regency Hangzhou West Lake is a top choice, located just a 5-minute walk from Civic Square. Its modern design features floor-to-ceiling windows offering panoramic views of the Civic Square fountain area and distant West Lake skyline. The hotel provides 24-hour concierge service and complimentary shuttle buses to major attractions, ensuring seamless travel. During festivals, guests enjoy exclusive access to special events like light shows and cultural performances, immersing them in the city’s vibrant rhythm.
Civic Square offers numerous family-oriented activities: daily interactive children's musical shows at 10 a.m. in the central plaza, featuring local performing arts troupes; afternoon intangible cultural heritage workshops such as paper cutting and seal carving for parent-child participation. Nearby, Hangzhou Youth Palace hosts free guided tours blending history and technology exhibitions, making learning fun. Evening screenings of classic animated films under the open sky create a cozy, nostalgic atmosphere perfect for families.
Walking takes about 15 minutes from Civic Square to the Broken Bridge entrance of West Lake, passing through Hulong Pedestrian Street, lined with local snacks and creative shops. For faster access, take Hangzhou Metro Line 1 to "Longxiangqiao Station," just 3 stops away. Alternatively, rent an electric bike from the bike-sharing station outside the square—ride to West Lake in only 8 minutes, enjoying scenic routes along the way, ideal for eco-conscious travelers.
Recommended: Home Inn Business Hotel (Civic Square Branch), directly opposite the square with affordable rates and modern amenities. Rooms include air conditioning, smart TVs, and high-speed Wi-Fi, while some feature floor-to-ceiling windows overlooking the square’s evening lights. Free breakfast, luggage storage, and 24-hour self-service laundry are provided. Its prime location allows a 5-minute walk to the metro station, making it ideal for business travelers and backpackers.
The main highlight is the nightly fountain light show, running from 7:30 PM to 9:00 PM, combining laser effects, music, and dynamic water jets to narrate Hangzhou’s urban development story. Surrounding the square are night food stalls selling local delicacies like Ding Sheng Gao, Longjing tea drinks, and Song-style fish soup. Additionally, outdoor concerts by indie bands and folk singers are held regularly on the east side, creating a lively, festive atmosphere perfect for leisurely strolls and photography.
Absolutely. Civic Square itself is a prime photography destination. Shoot during golden hour using the reflective pool as a foreground to capture mirrored reflections of modern architecture and the distant Qiantang River Bridge. The glass dome of the Art Pavilion north of the square creates stunning light refraction effects in daylight, ideal for architectural and artistic shots. During weekend night light shows, use long-exposure techniques to capture flowing light trails, preserving the city’s dynamic energy in your images.
Traveler Reviews
See what other travelers say about Citizen Square
Zhejiang Xizi Hotel · Wangzhuang · West Lake Famous Garden
I’ve long admired Wangzhuang, the iconic lakeside retreat near West Lake in Hangzhou, and finally had the chance to stay here during a Black Friday deal that felt like a steal. The moment I stepped in, I could tell this was something special—excellent service, top-notch dining, and an atmosphere that truly feels luxurious. The property is vast, with beautifully maintained lawns and trees. Since we visited right at peak season for maple and ginkgo foliage, the grounds were gently dusted with golden leaves, creating a magical, almost cinematic setting. Paths are clean and well-kept, making it easy to wander around for hours just taking photos and soaking in the scenery. We booked the daily 10 AM 'Wangzhuang Cruise' tour, which circles West Lake in about an hour. The boat itself is spotless, with comfortable upholstered seats, air-conditioned enclosed cabins, and panoramic glass windows that offer stunning views of both sides of the lake. I especially loved standing at the back deck to capture sweeping shots of the water and gardens—absolutely breathtaking. The highlight of the stay was the complimentary photography package. While one of the staff members from Hainan came across as rather abrupt and inflexible, the photographer, Mr. Song, and the makeup artist were incredibly kind, professional, and attentive. Their work brought out the best in our photos, and the final results were truly memorable. Overall, despite a minor hiccup, the experience exceeded expectations—this place deserves every bit of its reputation.
Feng Qi Chao Ming·The Dragon
Staying at this hotel in the heart of Hangzhou was an absolute delight. Just a short walk from West Lake, it’s perfectly positioned for exploring the city without hassle. The room was spotlessly clean and very comfortable—bed was cozy, and I slept like a baby. Check-in was quick and friendly, with staff going the extra mile to explain all the room amenities. The 18th-floor pool and gym are fantastic—great views, well-maintained, and super convenient. Breakfast was outstanding: a wide variety of options, fresh ingredients, and attentive service. Every detail felt thoughtfully designed. This was one of the best stays I’ve had in China—excellent value, great location, and top-tier hospitality. I’d definitely come back if I ever visit Hangzhou again.
Park Hyatt Hangzhou
Staying at Park Hyatt Hangzhou was an absolutely exceptional experience from start to finish. The location is incredibly convenient—just a short walk or quick transit ride away from major attractions and shopping districts, making it easy to explore the city without hassle. The concierge team, especially Kevin, went above and beyond with their warm, attentive service. Any request I had was handled promptly and with genuine care. My room was immaculate, spacious, and beautifully designed, with top-notch amenities and excellent attention to detail. The bedding was incredibly comfortable, and the soundproofing ensured a peaceful night’s sleep—no noise from the street or neighboring rooms. Everything felt fresh, well-maintained, and thoughtfully curated. For the quality, comfort, and service, this hotel offers outstanding value. I’d highly recommend it to anyone visiting Hangzhou, and I’ll definitely be returning when I come back.
InterContinental Hangzhou
Walking into the lobby, the massive golden sphere still delivers that wow factor—plus the Christmas decorations really set a festive mood, making it impossible not to snap a few photos. We booked three standard rooms and one river-view room, which meant quite a few details to coordinate, but our client manager was incredibly patient and helpful with every request. Special shoutout to Manager Zheng—your professionalism and warmth made all the difference! The ambiance throughout the hotel is excellent. Our river-view room faced the sports center and Hangzhou Gate directly, offering stunning views. Waking up early for breakfast, we even caught the sunrise from the dining area—pure magic. It’s true what they say: 'The early bird gets the worm'—and we definitely did! Every detail felt thoughtfully designed, from the service to the scenery. A truly memorable stay with outstanding value. I’ll be back in a heartbeat!
Grand Metropark Hotel
My stay at Grand Metropark Hotel in Hangzhou exceeded all expectations! The concierge, Xiao Su, was incredibly attentive and proactive—she reached out before check-in with helpful tips and made sure everything ran smoothly during our visit. Any minor issues we had were addressed immediately and professionally, which truly made us feel valued. The hotel’s location is fantastic—just steps away from major attractions and local eateries, and public transport is super convenient. While some facilities show their age, the cleanliness and overall condition are excellent, and nothing detracted from the comfort of our stay. With such a great balance of value, service, and convenience, this hotel offers outstanding quality for the price. I’d definitely book here again on my next trip to Hangzhou.
Pagoda Hotel Hangzhou West Lake Wulin
This stay at Pagoda Hotel Hangzhou West Lake Wulin was truly exceptional—every detail felt thoughtfully crafted. The breakfast experience stood out the most: a diverse spread ranging from local flavors to international dishes, all prepared with care and flavor. Even during peak times, food was plentiful and replenished quickly—no need to worry about missing out on favorites. The staff truly went above and beyond; warm smiles, proactive assistance, and genuine hospitality made us feel welcome from the moment we arrived. It’s rare to find such attentive service that feels personal rather than scripted. We stayed in a twin room with two 1.5-meter beds, and the layout was smart and spacious—perfect for a family of four. The bedding was soft, the ambiance cozy, and the overall rest quality excellent. This wasn’t just a hotel stay—it was a memorable experience where comfort, attention to detail, and heartfelt service came together seamlessly. Highly recommend for anyone seeking a truly special stay in Hangzhou.
Grand Hyatt Hangzhou
This was my first stay at a hotel right by West Lake, and every moment of the trip was flawless. From check-in to checkout, everything ran smoothly and was handled with genuine care. The staff were consistently warm and attentive—always smiling, always ready to help. The view from the room is absolutely breathtaking: directly facing West Lake, with the musical fountain just steps away. Waking up to that scenery, especially in the morning light, felt like a dream. The room itself was spotless, well-maintained, and fully equipped with modern amenities. I loved the thoughtful touches—comfortable bedding, excellent air quality, and quiet surroundings. Facilities like the gym, indoor pool, and dining options were top-notch and made the stay even more enjoyable. This place truly delivers on luxury and comfort without feeling overpriced. If you're visiting Hangzhou, this is definitely where I’d book again.
Hangzhou West Lake Zhongwei Xiangyi Hotel
Staying at Hangzhou West Lake Zhongwei Xiangyi Hotel was an absolute delight. The cleanliness was outstanding, and the overall ambiance felt luxurious and sophisticated—truly living up to a five-star standard. We dined on the rooftop where the West Lake Fish in Sweet and Sour Sauce was incredibly flavorful and authentic. Breakfast was an incredible spread—over a dozen steamed dim sum varieties, fresh fruits galore, five or six types of congee, and even pigeon soup! My kid declared it the best breakfast he’s ever had. Our room was on the 8th floor with brand-new renovations; I assumed it was recently updated, but was surprised to learn it was renovated back in 2017—yet it looked flawless, which speaks volumes about their maintenance and attention to detail. The hallway carried a subtle, pleasant fragrance that added to the refined atmosphere. Location-wise, it’s just a short walk from West Lake, and cycling to Hulin Silver Tower takes only minutes—perfect for exploring the city. A special thank you to Manager Lulu at breakfast for her thoughtful care toward our child, and to room attendant Xiao Yu for the sweet little welcome gift. These small touches made all the difference. This stay exceeded expectations—highly recommend and definitely planning to return.
Sorl Hotel Hangzhou
Staying at Sorl Hotel Hangzhou was an absolute delight from start to finish. Located right in the heart of Qiantang New Town, the hotel offers stunning views of the Qiantang River meeting the Grand Canal—truly a sight to behold. From my room, I could enjoy panoramic views of the water stretching into the horizon or gaze down at the vibrant city skyline. The room itself was thoughtfully designed with high-speed internet, a mini-bar, fridge, private laundry facilities, and even baby amenities—perfect for families. 24-hour personal concierge service made everything seamless; they were attentive without being intrusive. The Chinese restaurant delivered authentic, mouthwatering dishes that truly satisfied my taste buds. The coffee lounge is a must-visit—great ambiance, excellent drinks, and unbeatable river views. The lobby bar provides a relaxed retreat, while the infinity pool and well-equipped fitness center are ideal for unwinding after a long day. With nine fully equipped meeting and banquet rooms, the hotel also caters beautifully to business events. Whether it’s for leisure or work, this place strikes the perfect balance between comfort, convenience, and elegance. Highly recommended—I’ll definitely be back.
Elong Hotel Hangzhou WestLake
The hotel is incredibly convenient, just a short walk from the Wulin Square Metro Station—perfect for getting around Hangzhou. The staff were exceptional, especially An An at the front desk. She greeted me with a warm smile, offered to carry my luggage, and took the time to explain all the hotel’s amenities in detail. She even shared personal recommendations for nearby hidden gem eateries, which made our stay feel so much more authentic and enjoyable. The housekeeping team was also very friendly and attentive, keeping everything spotless. From check-in to checkout, the service was top-notch, making this a truly memorable stay. If you're looking for a comfortable, well-located hotel with genuine hospitality, this is definitely the place to book.
Pagoda Hotel Hangzhou Binjiang
Staying at Pagoda Hotel Hangzhou Binjiang was an absolute delight. The room was immaculate, with a subtle and soothing fragrance that instantly put me at ease. The minimalist design is both modern and calming, creating a perfect retreat after a busy day. Staff were professional and attentive throughout — check-in was smooth, housekeeping efficient, and special shoutouts to Xiao Shan and Xiao Yu for their warm, thoughtful service. As a returning guest from previous stays at other Jun Ting properties, I was pleasantly surprised by the complimentary room upgrade and a charming little Hangzhou fridge magnet as a keepsake — such a sweet touch! The attention to detail and genuine hospitality make this hotel stand out. Highly recommend for anyone visiting Hangzhou, and I’ll definitely be back.
Maison New Century Hotel Hangzhou Zhelv
I have to give this hotel a perfect score for service! During my stay, I accidentally cut my hand and asked the front desk if they had any band-aids. They immediately brought out a first-aid kit and went beyond just handing it over—they genuinely asked if I needed further help. That kind of care truly warmed my heart. The room was spotless, every item neatly arranged, down to the smallest detail. When I returned in the evening, I noticed the night light was already on, and there was a handwritten “goodnight” note with a little chocolate on the bedside table. It was such a thoughtful touch—exactly the kind of small gesture that melts away the day’s stress. This isn’t just hospitality; it’s heartfelt attention. The staff clearly cares about making guests feel seen and valued. If you’re looking for a place where service feels personal and warm, not just efficient, this is absolutely worth booking. A real gem in Hangzhou.
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